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Added 9 mins ago
UF
Geraldton PT Community Coordinator
United for Literacy formerly Frontier College
Geraldton, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Geraldton works both independently and collaboratively…
Added 9 mins ago
UF
Longlac PT Community Coordinator
United for Literacy formerly Frontier College
Greenstone, ON · Longlac, ON
- Part-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Longlac works both independently and collaboratively…
Added 9 mins ago
NH
MSW
Niagara Health
St. Catharines, ON
- Temporary
Reporting to the Clinical Manager, Outpatient Mental Health, the successful candidate will provide trauma informed crisis, short-term counselling and psychoeducation to children, youth and…
Added 9 mins ago
SS
Project Manager
Samuel, Son & Co.
Waterloo, ON
- Full-time
- Collaborate with diverse, cross-functional teams, delegating tasks and setting clear project objectives to ensure successful project delivery.
Added 9 mins ago
OP
Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Manager, DNNP Owners Engineering, this position is responsible for the following.
Added 9 mins ago
BI
Sterility Assurance Lead - Day shift (Monday to Friday 8:00-17:30),
Baxter International Inc.
Mississauga, ON
- Full-time
…continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and…
Added 9 mins ago
EE
Group Manager - Governance
ECG Engineering Pty Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
ECG Engineering is a leading international engineering consultancy delivering design and project delivery services across the mining, utilities, materials handling and industrial sectors.
Added 9 mins ago
C
CIPD Trust Programme Manager – Beyond The Gates
Clinks
London, ON
- Full-time
…project supporting young men leaving HMP Isis. As Programme Manager for Beyond the Gates, you'll oversee the operational delivery of a through-the-gates mentoring programme, pairing…
Added 9 mins ago
CS
AI Security Technical Program Manager
CONFLUX SYSTEMS
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Job Title: AI Security Technical Program Manager
Added 9 mins ago
IH
Neonatal Nurse Practitioner
IWK Health
Halifax, NS
- $59.46 to $71.95 CAD / hour
- Full-time
…Full-Time position of Neonatal Nurse Practitioner. Reporting to the Manager, Neonatal Care team, the Neonatal Nurse Practitioner will join other NNP’s as an expert practitioner and patient…
Added 9 mins ago
CI
Project Manager – Packaging & Formula
Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
Job Title: Project Manager – Packaging & Formula
Added 10 mins ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Project Engineering Coordinator will report to the Cernavoda Unit 1 & Qinshan Tooling Project Manager and will be responsible for supporting refurbishment tooling design, manufacturing,…
Added 10 mins ago
S
Lead Business Consultant, Investment Operations
SimCorp
Toronto, ON
- Full-time
Close cooperation with the project manager and key role in developing projects to success
Added 10 mins ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
London, ON
Assists with meal service and nourishment delivery to residents and provides feeding assistance as required.
Added 10 mins ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
London, ON
Assists with meal service and nourishment delivery to residents and provides feeding assistance as required.
Added 10 mins ago
HART Hub Support Worker
NorWest Community Health Centres
Thunder Bay, ON
…Coordinator, the Support Worker plays a key role in the daily delivery of HART Works, supporting and engaging participants experiencing homelessness, housing instability, substance use…
Added 10 mins ago
HART Hub Operations Manager
NorWest Community Health Centres
Thunder Bay, ON
We are currently seeking a full-time contract HART Hub Operations Manager to provide leadership and support for the day-to-day operations of the HART Hub Health Clinic. The Operations…
Added 10 mins ago
PV
Keyholder
Pet Valu
Antigonish, NS
- Part-time
Assist in unloading delivery vehicles of cases and bags of pet food and supplies and putting these into stock (items up to 50 lbs.)
Added 10 mins ago
UO
Senior Manager, HR Applications and Support
University of Ottawa
Ottawa, ON
- Full-time
Reporting to the Director of HR and Finance Applications and Support, leads the strategy, delivery, and continuous improvement of the University’s HR applications, ensuring systems are…
Added 10 mins ago
WG
Warehouse Manager - Calgary
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
We’re looking for a Warehouse Manager to lead the day-to-day operation of our Calgary warehouse. This is a hands-on leadership role where you’ll oversee shipping and receiving, inventory…
Added 10 mins ago
N
Customer Operations Manager
Novartis
Toronto, ON
- Full-time
The Customer Operations Manager serves as the primary operational contact for healthcare institutions and healthcare professionals across the Radioligand Therapy (RLT) portfolio. The role…
Added 10 mins ago
T
Manager Pricing Analytics
TD
Toronto, ON · Montreal, QC
- Full-time
Lead and develop a team of actuaries and data scientists, fostering a culture of innovation and technical excellence while ensuring delivery of high-impact analytical solutions
Added 10 mins ago
T
Senior Manager, Digital Strategy & Transformation
TD
Toronto, ON
- Full-time
…vision, strategic priorities, digital capabilities, execution delivery roadmap for Digital. Translate competitive market insights, enterprise priorities, and business objectives into clear…
Added 10 mins ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
Business application lead/owner/manager for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment,…
Added 10 mins ago
T
Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
- Full-time
As Rahona platform continues to grow, the Manager Tech Delivery / Partner Mgmt is required to provide end-to-end ownership of Consumption business operations support, service management,…

BMO

Branch Support Specialist

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including hardware provisioning, break/fix requests, and branch modernization projects. They act as a central point of contact to ensure technology services are delivered efficiently while minimizing disruption to frontline banking operations.

Requirements

Candidates should have 5 to 7+ years of experience in end-user technology support, service delivery, or project coordination within an IT service management environment. A post-secondary education in Information Technology, Computer Science, or a related field is preferred, along with strong knowledge of retail banking branch technology.

Skills

ServiceNow
Hardware lifecycle management
Asset management
IT service management
Troubleshooting
Project coordination
Infrastructure support
Stakeholder management
Vendor management
Retail banking operations
Deployment scheduling
Technical documentation
Incident management
Workstation provisioning
Hardware refresh

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Support
Technology Operations
IMACD
Break/fix
Hardware Refresh
ServiceNow
IT Service Management
Retail Banking
Asset Management
Infrastructure
Deployment
Logistics
Incident Management
Workplace Technology
Project Coordination
Vendor Management
Troubleshooting
End-user Technology
Hardware Procurement
Banking Operations

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