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RS
Operations Logistics Manager
Ryder Supply Chain Solutions
Oshawa, ON · CAN - Oshawa ON Park Rd
- Full-time
The Manager Logistics is responsible to manage all activities associated with the efficient operation of accounts. This includes P&L responsibility, ensuring customer satisfaction,…
Added just now
RS
Gestionnaire principal de la location/Senior Manager Rental
Ryder Supply Chain Solutions
Dorval, QC
- Full-time
…du poste assurera la gestion directe de tout le personnel du service de location, notamment : les chargés de comptes location, les gestionnaires de succursale (location), les superviseurs…
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CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Valley Stream
- Full-time
…residents? Does motivating a team and delivering superior customer service excite you? Do you have experience and passion for inspiring and motivating adults to lead a life of…
Added 45 mins ago
A
Project Manager
Actalent
Calgary, AB
- $90 to $110 CAD / hour
- Contract
…hatchery and food production facilities in Alberta. The Project Manager works both from an office or home-based setting for planning, coordination, and reporting, and at project sites for…
Added 45 mins ago
A
Project Manager
Actalent
AB · Edmonton, AB
- $90 to $110 CAD / hour
- Contract
…hatchery and food production facilities in Alberta. The Project Manager works both from an office or home-based setting for planning, coordination, and reporting, and at project sites for…
Added 45 mins ago
BS
Substance Use Worker - MOAT
Boyle Street Community Service Ltd
Edmonton, AB
- $25.2 to $26.35 CAD / hour
- Full-time
- Temporary
Reporting to the Intake/Triage Program manager, the Substance Use Worker provides support to the community members we serve that are facing substance use problems and challenges.
Added 1 hour ago
TL
Parts Manager
Transx Ltd
Calgary, AB
- Full-time
…dedicated to building strong business relationships and providing service excellence to support our customers' business…
Added 1 hour ago
Manager Plumbing and Gas
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Vancouver, BC
…can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all…
Added 1 hour ago
M&
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Harrogate, BC
- Full-time
McCarthy & Stone is seeking an experienced Field Care Supervisor to deliver a new care and lifestyle service across Harrogate, Leeds and Bradford.
Added 1 hour ago
AH
Manager
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Red Deer, AB
- Full-time
The Manager is accountable for the effective and efficient operation of the Outpatient Department and Bariatric Specialty Clinic, including the management of human, financial, and material…
Added 1 hour ago
WM
Weldco Heavy Industries Ltd: Director of Sales
Weldco-Beales MFG Alberta Ltd
Fort Mckay 174, AB · Fort McMurray, AB · Edmonton, AB · ON
- Full-time
…relationships, and exposure to heavy fabrication, equipment rebuilds, field service, machining or industrial maintenance would be significant…
Added 2 hours ago
SK
Community Manager (Live-Out) - Barrie
Sterling Karamar Property Management
Barrie, ON
- $45,000 to $50,000 CAD / year
- Full-time
Responsible for the management of a residential property in an effective way with the highest level of customer service to both residents and owner. Operate within our standards of safety,…
Added 2 hours ago
JF
Manager, SAP Solutions
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Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Manager, SAP Solutions · Centre of Excellence Manager
Added 2 hours ago
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Field Technician
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Concord, ON
- $45,000 to $65,000 CAD / year
- Full-time
Location: Field, in and around the GTA; mainly at the client’s premise
Added 2 hours ago
P
Indirect Tax – Recovery, Senior Manager (Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Halifax, NS
- Full-time
As an Indirect Tax Senior Manager – Recovery, you’ll work as part of a team of problem solvers, planning, leading and delivering indirect tax recovery engagements for a diverse client base.…
Added 2 hours ago
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Wardlaw Case Manager
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Toronto, ON
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- Full-time
The Case Manager plays a key role in supporting residents at Wardlaw Residence, a 51-unit supportive housing program serving youth, newcomers and seniors who have experienced or are at risk…
Added 2 hours ago
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Systems Integrator – Honeywell Safety Manager (SIS) Specialist
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Edmonton, AB
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Support emergency field service activities and planned shutdowns.
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CC
National Account Manager
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Toronto, ON · Greater Toronto Area, Canada
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Added 2 hours ago
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Front Desk Receptionist
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Engagement Coordinator (1-year contract)
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Added 2 hours ago
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Project Manager Restoration
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Ottawa, ON
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Added 2 hours ago
Human Resources Manager
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Job Title: Manager, Human Resources - Waters & Premium Beverages
Added 2 hours ago
Retail Sales Representative (12 Month Contract)
Nestle Operational Services Worldwide SA
Brampton, ON
Location: Region of Montreal East, QC; Field role

BMO

Branch Support Specialist

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including hardware provisioning, break/fix requests, and branch modernization projects. They act as a central point of contact to ensure technology services are delivered efficiently while minimizing disruption to frontline banking operations.

Requirements

Candidates should have 5 to 7+ years of experience in end-user technology support, service delivery, or project coordination within an IT service management environment. A post-secondary education in Information Technology, Computer Science, or a related field is preferred, along with strong knowledge of retail banking branch technology.

Skills

ServiceNow
Hardware lifecycle management
Asset management
IT service management
Troubleshooting
Project coordination
Infrastructure support
Stakeholder management
Vendor management
Retail banking operations
Deployment scheduling
Technical documentation
Incident management
Workstation provisioning
Hardware refresh

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Support
Technology Operations
IMACD
Break/fix
Hardware Refresh
ServiceNow
IT Service Management
Retail Banking
Asset Management
Infrastructure
Deployment
Logistics
Incident Management
Workplace Technology
Project Coordination
Vendor Management
Troubleshooting
End-user Technology
Hardware Procurement
Banking Operations

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