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Added 12 mins ago
A
Analyste financier (ère)
Alcoa
Baie-Comeau, QC · CA BCQ Baie-Comeau, QC
- Full-time
Added 12 mins ago
Associét(e), Solutions de placement
Connor, Clark & Lunn Financial Group Ltd.
Montreal, QC
CC&L One is CC&L Financial Group’s multi-asset solutions platform, bringing together the breadth of our investment capabilities to create customized solutions for institutional investors.…
Added 12 mins ago
C/
Senior Legal Counsel and Assistant Corporate Secretary
CIRO / OCRI
Toronto, ON · Montreal, QC · AB · Vancouver, BC · Calgary, AB
- Full-time
A law degree and a minimum of 3 years post-call experience in a legal or corporate secretarial role within the financial sector and/or a regulatory environment
Added 12 mins ago
IF
Accounting Service Representative (6-month contract)
Intact FC
Toronto, ON
- Full-time
…promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 12 mins ago
GT
Paie-Maître / Paymaster
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
…payroll operations, while strengthening employees’ trust in financial…
Added 12 mins ago
AR
Night Audit
Algonquin Resort
Ottawa, ON · Kanata, ON
- Full-time
Added 12 mins ago
RB
Senior Product Manager, AI Solutions
Royal Bank of Canada
Toronto, ON
- Full-time
…opportunity to contribute to impactful projects within a leading financial institution, harnessing the power of AI to revolutionize the financial services…
Added 12 mins ago
LC
Senior Analytics Engineer
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…design and own the data models that drive decisions across financial performance, GTM activities, and product insights. You'll partner with stakeholders across Finance, Revenue Ops,…
Added 12 mins ago
LC
Senior Analytics Engineer
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
…design and own the data models that drive decisions across financial performance, GTM activities, and product insights. You'll partner with stakeholders across Finance, Revenue Ops,…
Added 12 mins ago
RB
Mortgage Specialist
Royal Bank of Canada
Parksville, BC · Nanaimo, BC
- Full-time
Develop a loyal client base by providing exceptional mortgage advice and financial solutions
Added 12 mins ago
OT
Senior Manager, Contracts
Open Text Corporation
Waterloo, ON
- Other
Strong business and financial acumen with the ability to assess commercial opportunities, contractual risk, business impact, and steps to mitigate.
Added 26 mins ago
FR
Senior Director, Energy & Power, Corporate, Infrastructure and Project Finance Group - Toronto
Fitch Ratings
Toronto, ON
- Full-time
Excellent modelling skills and thorough familiarity with spreadsheet-based financial models.
Added 26 mins ago
SP
Accounting Manager
Stefanizzi Professional Corporation
Sault Ste. Marie, ON
- Full-time
…across accounting, assurance, taxation, business advisory, and financial…
Added 26 mins ago
HB
Corporate Technology Project Manager / Business Analyst | Montreal | Hybrid | Up to $200k CAD+ Bonus
Hunter Bond
Montreal, QC
- Full-time
Added 26 mins ago
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Financial Accounting & Reporting Consultant – 6-Month Contract
IFG - International Financial Group
Mississauga, ON
- $60 to $70 CAD / hour
- Contract
Our client, a successful Canadian and international organization located near the airport, is looking to add a Financial Accounting & Reporting Consultant to their team for a 6-month…
Added 26 mins ago
RH
Interim Vice President, Finance
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- Contract
Reporting to the Chief Financial Officer, this individual will oversee the finance function and provide leadership across reporting, planning, controls, audit, and broader finance…
Added 26 mins ago
U
Manager, E-Commerce Merchandise Planning
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $105,000 to $121,000 CAD / year
- Full-time
Added 26 mins ago
IG
Solutions Architect
Insight Global
Toronto, ON
- $62 to $65 CAD / hour
- Contract
Added 27 mins ago
Marketing Specialist
Equitable
Waterloo, ON
Three to five years of financial services industry experience, particularly in the marketing of wealth and insurance products.
Added 42 mins ago
T
Manager, Revenue and Receivables
Telesat
Ottawa, ON
- Full-time
Responsible for the accurate and timely reporting of the Company’s revenues while developing strategies to decrease financial close times
Added 42 mins ago
T
Personal Banking Associate
TD
Belleville, ON
- Full-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate…
Added 42 mins ago
T
Group Risk Specialist (ATH 5616)
TD
Toronto, ON
- Full-time
…technology risk, controls, compliance or internal audit within financial services or another highly regulated…
Added 42 mins ago
T
Personal Banking Associate
TD
Toronto, ON
- Part-time
…you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate…
Added 42 mins ago
T
Segment Risk Specialist – Technology and Cyber Risk Management (ATH 5304)
TD
Toronto, ON
- Full-time
At least 10+ years of relevant experience within the Financial Services industry that includes 1st / 2nd line Technology & Control Function
Added 56 mins ago
MH
restaurant manager
Mission Hills Sushi
Mission, BC
- Full-time

BMO

Branch Support Specialist

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including hardware provisioning, break/fix requests, and branch modernization projects. They act as a central point of contact to ensure technology services are delivered efficiently while minimizing disruption to frontline banking operations.

Requirements

Candidates should have 5 to 7+ years of experience in end-user technology support, service delivery, or project coordination within an IT service management environment. A post-secondary education in Information Technology, Computer Science, or a related field is preferred, along with strong knowledge of retail banking branch technology.

Skills

ServiceNow
Hardware lifecycle management
Asset management
IT service management
Troubleshooting
Project coordination
Infrastructure support
Stakeholder management
Vendor management
Retail banking operations
Deployment scheduling
Technical documentation
Incident management
Workstation provisioning
Hardware refresh

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Support
Technology Operations
IMACD
Break/fix
Hardware Refresh
ServiceNow
IT Service Management
Retail Banking
Asset Management
Infrastructure
Deployment
Logistics
Incident Management
Workplace Technology
Project Coordination
Vendor Management
Troubleshooting
End-user Technology
Hardware Procurement
Banking Operations

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