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Added 8 mins ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
…exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company…
Added 8 mins ago
A
Project Manager - Customer Projects
AltaLink
Calgary, AB
- Full-time
AltaLink's Operations - Project Development team is actively seeking a Project Manager to lead, manage and develop customer projects from initial requests through permitting with the…
Added 8 mins ago
GA
Merchandise Flow Supervisor, AX Outlet - CrossIron
Giorgio Armani
Rocky View No 44, AB · Rocky View County, AB
- Part-time
…inspire and motivate each day. You will work with the General Manager to support the entire team on driving sales, providing an excellent client experience, building strong talent and…
Added 8 mins ago
TS
Senior Credit Representative
thyssenkrupp Supply Chain Services
Windsor, ON
- Full-time
Partner with Sales, Customer Service, Operations, and Finance to support customer onboarding and credit-related matters.
Added 8 mins ago
OV
Audio/Video Tech | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $23 to $25 CAD / hour
- Part-time
…organization. The Audio/Video Tech will be directly involved in the operations of the facility's…
Added 8 mins ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 8 mins ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 8 mins ago
TR
Senior Lead, Reliability
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $138,000 to $170,000 CAD / year
- Full-time
Reporting to the Manager, Asset Management, the Senior Lead, Reliability is responsible for leading enterprise-level reliability improvement across operating sites, with a primary focus on…
Added 8 mins ago
TM
Operations Manager, Bridging Divides
Toronto Metropolitan University
Toronto, ON
- Temporary
The Office of the Vice-President, Research and Innovation (OVPRI) is looking for an Operations Manager to support the Bridging Divides research program. This role will coordinate the…
Added 8 mins ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Burnaby, BC
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 8 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 8 mins ago
R
Department Manager
RONA
Cowansville, QC
- Full-time
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the…
Added 8 mins ago
BB
Project Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
…The primary objective of this role is to support the Project Manager in delivering high-quality project results as efficiently as possible. May be requested to lead and manage smaller…
Added 8 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 8 mins ago
HR
Contract Manager / Gestionnaire de contrats
Hitachi Rail
Montreal, QC
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 24 mins ago
MAC Cross Iron Mall - Keyholder Part Time - Calgary AB
Estée Lauder Companies
AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 24 mins ago
V
Technologist
Vale
Canada
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 38 mins ago
BI
Sterility Assurance Lead - Day shift (Monday to Friday 8:00-17:30),
Baxter International Inc.
Mississauga, ON
- Full-time
…a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional…
Added 38 mins ago
SP
Sous Chef - Mantles Restaurant
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
…team members. The Sous Chef is a leader within the kitchen operations with exceptional knowledge in food production, health and safety, sanitation, teaching techniques and menu execution…
Added 39 mins ago
T
Senior Manager, Finance, Global Controls Office (Policies, SOX)
TD
Toronto, ON
- Full-time
Reporting to the AVP, GCO, the Senior Manager, GCO will be responsible for providing strategic guidance and oversight over financial reporting governance policies and control frameworks…
Added 39 mins ago
VR
Estimating Lead
VOESTALPINE RAILWAY SYSTEMS NORTRAK LLC
Richmond, BC
- $55,000 to $85,000 CAD / year
- Full-time
…Canada, the US, and Mexico, we prioritize the well-being of our people, global mobility, and sustainability and…
Added 39 mins ago
C
FOH Hourly Amusement Supervisor- The Rec Room Roundhouse
Cineplex
Toronto, ON · Roundhouse The Rec Room
- Part-time
…Rec Room and providing feedback to the employees and Service Manager to improve the Guest Service…
Added 39 mins ago
Procurement Manager
I M P Group International Inc.
Amherst, NS
The Procurement Manager is responsible for planning, managing, and delivering all procurement activities for the IMP Aerostructures manufacturing operation. This role ensures the timely…
Added 52 mins ago
SM
restaurant manager
Saigon Moon
Black Diamond, AB
- Full-time
Participates in a government or community program or initiative that supports Indigenous people
Added 52 mins ago
CN
nail salon manager
City Nails & Spa
Calgary, AB
- Full-time
Participates in a government or community program or initiative that supports Indigenous people

BMO

Branch Support Specialist

Toronto, ON, Canada
SCC, Canada

$55,500.00 - $120,000.00 · Full-time

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Job details

Pay: $55,500.00 - $120,000.00
Job type: Full-time
Apply by: Oct 16, 2026
Experience: 5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch projects. The role works closely with business partners, technicians, suppliers, and engineering/CIO teams to ensure technology services are delivered efficiently, accurately, and with minimal impact to frontline operations.

Key Accountabilities

Coordinate and support branch technology activities including provisioning, installations, moves, adds, changes, disposals (IMACD), break/fix requests, hardware refreshes, and branch modernization initiatives.
Act as a central point of contact for branch technology requests, ensuring timely intake, triage, assignment, communication, and resolution of issues.
Partner with field technicians, engineering teams, vendors, and business stakeholders to coordinate the successful delivery of branch technology services and projects.
Monitor and manage technology incidents, service requests, and project activities to ensure adherence to service levels and delivery commitments.
Provide operational support for branch openings, relocations, renovations, closures, and technology refresh programs.
Coordinate hardware procurement, logistics, deployment scheduling, asset management, and technology readiness activities.
Support issue escalation, troubleshooting, and problem resolution activities to minimize disruption to frontline banking operations.
Maintain accurate records, documentation, and status reporting within ServiceNow and other operational systems.
Identify opportunities to improve processes, enhance customer experience, and increase operational efficiency.
Foster strong relationships with branch leaders and business partners through proactive communication and service excellence.

Experience & Qualifications

5 to 7+ years of experience supporting end-user technology, branch operations, service delivery, project coordination, or technology support functions.
Experience coordinating technology deployments, workstation provisioning, hardware refreshes, or infrastructure-related projects.
Experience working in an IT service management environment utilizing ticketing platforms such as ServiceNow.
Strong understanding of end-user technologies including desktops, laptops, printers, scanners, pinpads, cash recycling units, networking, and workplace technology solutions.
Experience coordinating multiple stakeholders, vendors, and field support resources in a fast-paced operational environment.
Demonstrated ability to manage competing priorities while maintaining high levels of accuracy and customer service.
Excellent written and verbal communication skills with the ability to interact effectively with technical and non-technical audiences.
Strong analytical, organizational, and problem-solving skills.
Post-secondary education in Information Technology, Computer Science, Business, or a related field is preferred, or equivalent work experience.
Knowledge of retail banking branch operations and branch technology environments.
Familiarity with hardware lifecycle management, asset management, and deployment processes.
Ability to work independently while collaborating effectively across cross-functional teams.
Passion for customer service and a commitment to delivering "first-time-right" outcomes.

Salary:

$55,500.00 - $120,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Branch Support Specialist coordinates and supports Canadian branch technology operations, including hardware provisioning, break/fix requests, and branch modernization projects. They act as a central point of contact to ensure technology services are delivered efficiently while minimizing disruption to frontline banking operations.

Requirements

Candidates should have 5 to 7+ years of experience in end-user technology support, service delivery, or project coordination within an IT service management environment. A post-secondary education in Information Technology, Computer Science, or a related field is preferred, along with strong knowledge of retail banking branch technology.

Skills

ServiceNow
Hardware lifecycle management
Asset management
IT service management
Troubleshooting
Project coordination
Infrastructure support
Stakeholder management
Vendor management
Retail banking operations
Deployment scheduling
Technical documentation
Incident management
Workstation provisioning
Hardware refresh

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Branch Support
Technology Operations
IMACD
Break/fix
Hardware Refresh
ServiceNow
IT Service Management
Retail Banking
Asset Management
Infrastructure
Deployment
Logistics
Incident Management
Workplace Technology
Project Coordination
Vendor Management
Troubleshooting
End-user Technology
Hardware Procurement
Banking Operations

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