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Added 1 hour ago
UO
Research Team Lead
University of Victoria
Victoria, BC
- Full-time
…strengthening the Faculty’s research enterprise by providing strategic coordination, expert guidance, and high quality administrative support across all stages of the research funding…
Added 2 hours ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Calgary, AB
- Full-time
…of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to…
Added 2 hours ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
…of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to…
Added 3 hours ago
AE
AE - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store Team Leader's right hand in developing short and long-term business plans to…
Added 21 hours ago
GL
Senior Mortgage Underwriter
Gold Lion Mortgages Inc
Calgary, AB
- Full-time
Added 1 day ago
PS
Senior Analyst / Associate, Infrastructure Investments
Public Sector Pension Investment Board
Montreal, QC
- Full-time
As a Senior Analyst / Associate, Infrastructure Investments in our Montreal office, you will work with a team of highly motivated professionals who pursue investments and manage a portfolio…
Added 1 day ago
UO
Director, Administration
University of Victoria
Victoria, BC
- Full-time
…Faculty and its departments and schools, working with Deans, Associate Deans, Chairs/Directors to ensure plans align to Faculty strategic plans and the university’s Strategic Framework and…
Added 1 day ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Red Deer, AB
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 1 day ago
OM
Associate Director, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Associate Director, Programmatic is a senior leader responsible for delivering best-in-class programmatic solutions across a dedicated client portfolio. This role provides thought…
Added 1 day ago
FC
AVP Commercial Credit
FirstOntario Credit Union
Burlington, ON
- Full-time
The Associate Vice President (AVP), Commercial Credit is responsible to lead the Commercial Credit team within FirstOntario, ensuring the group meets its mandate of providing effective…
Added 1 day ago
MR
Registration and Financial Aid Associate
Mount Royal University
Calgary, AB
- Full-time
…International Education, Student Systems and Communications, and Strategic Enrolment…
Added 1 day ago
TU
Associate Recruiter Admissions Advisor
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Associate Recruiter Admissions Advisor is responsible for the implementation of a comprehensive undergraduate recruitment and admission process to ensure the university achieves new…
Added 1 day ago
UO
Research Team Lead
University of Victoria
Victoria, BC
- Full-time
…strengthening the Faculty’s research enterprise by providing strategic coordination, expert guidance, and high quality administrative support across all stages of the research funding…
Added 1 day ago
MC
Associate Director, Clinical Data Management
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Associate Director, Data Collection Data Steward, Global Data Management and Standards (GDMS), Global Clinical Data Standards (GCDS) provides program-level oversight of data standards,…
Added 1 day ago
TC
HR Business Partner (HRBP) Manager
TJX Canada – Winners, Marshalls, HomeSense
Montreal, QC
- $89,208 to $135,086.4 CAD / year
- Full-time
Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Added 1 day ago
CA
Project Manager
Centurion Associates Inc
AB · Edmonton, AB
- Full-time
Reporting to the Associate Director of Technical Services and Innovation, the Project Manager is responsible for the professional management and successful completion of assigned capital…
Added 1 day ago
TC
Senior Financial Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $76,620 to $107,268 CAD / year
- Full-time
Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources
Added 1 day ago
TC
Senior Financial Analyst
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $76,620 to $107,268 CAD / year
- Full-time
Immediate access to our Group Benefits package, including a Health Care Spending Account, Retirement Savings Program, Associate & Family Assistance Program, and various well-being resources
Added 1 day ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Comox, BC
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 1 day ago
AG
Associate Director, Programmatic
Adelphi Group
Toronto, ON
- Full-time
The Associate Director, Programmatic is a senior leader responsible for delivering best-in-class programmatic solutions across a dedicated client portfolio. This role provides thought…
Added 1 day ago
UO
Associate Recruiter Admissions Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Associate Recruiter Admissions Advisor is responsible for the implementation of a comprehensive undergraduate recruitment and admission process to ensure the university achieves new…
Added 1 day ago
T&
Business Operations Partner
Turner & Townsend
Toronto, ON
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 day ago
SA
Associate Dean, Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
As the Associate Dean, Operations of the MacPhail School of Energy and School of Construction, you will provide operational leadership and strategic direction across workforce planning,…
Added 1 day ago
T&
Business Operations Partner
Turner & Townsend
Toronto, ON
- Full-time
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership…
Added 1 day ago
S
Senior Advisor, Academic Operations
SAIT
Calgary, AB
- Temporary
Working closely with Academic Chairs, Associate Deans, faculty, and service areas across the institution, you will provide operational leadership and help ensure programs are delivered…

BMO

Client Delivery Associate

Winnipeg, MB, Canada

$40,000.00 - $85,000.00 · Full-time

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Job details

Pay: $40,000.00 - $85,000.00
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Application Deadline:

11/05/2026

Address:

1468 Main Street

Job Family Group:

Commercial Sales & Service

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Ensures that tickets are resolved per client’s expectations
May be able to apply interest adjustments based on limits.
Tracks collection of client service fees.
Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.
Identifies process improvements to meet client needs more efficiently.
Provides input into the planning and implementation of operational programs.
Participates in audit and customer issues resolution
corrects issues or escalates per guidelines.
Participates in audit and client issue resolution, addressing irregularities and driving corrective actions ensuring proper escalation per established procedures.
Implements high-impact service strategies that align with client business objectives, ensuring exceptional value and service delivery.
Presents strategic reports to management, outlining key client trends, opportunities, and potential risks, along with recommendations for growth and improvement.
Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
Responds to and facilitates the resolution of client service requests.
Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.
Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.
Focus may be on a business/group.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

3 – 5 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.
Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
Specialized knowledge from education and/or business experience.

Intermediate level of proficiency:

Product Knowledge
Regulatory Compliance
Data Analysis Reporting
Document Management
Microsoft Office
Problem-Solving
Collaboration
Detail-Oriented
Teamwork

Salary:

$40,000.00 - $85,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The associate provides daily operational service support and resolves client issues to ensure exceptional service delivery. They also analyze client feedback and market trends to provide actionable insights for strategic planning and process improvements.

Requirements

Candidates should have 3-5 years of relevant experience in client relationship management, financial services, or service excellence. A bachelor's degree in business administration, finance, or marketing is preferred.

Skills

Product knowledge
Regulatory compliance
Data analysis
Reporting
Document management
Microsoft Office
Problem-solving
Collaboration
Detail-oriented
Teamwork
Financial services
Service excellence
Strategic planning
Risk management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Client Delivery
Financial Services
Banking
Operational Support
Risk Management Framework
Strategic Planning
Client Feedback
Regulatory Compliance
Data Analysis
Reporting
Document Management
Microsoft Office
Problem-Solving
Process Improvement
Customer Service
Commercial Sales
Service Excellence
Audit
Internal Controls
Business Administration
Finance
Marketing

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