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Added 15 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
We’re seeking a relationship-oriented Client Service Associate to join our Toronto office. The successful candidate will work closely with senior team members to support client service,…
Added 15 mins ago
RD
Associate Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
…are seeking a highly strategic, thoughtful, and analytical Associate Advisor to join our team. This role is best suited to a professional who is passionate about the markets, building…
Added 15 mins ago
O
Client Solutions Associate
Orennia
Calgary, AB
- Full-time
As a Client Solutions Associate, you will forge strong relationships with our clients to empower them as they adopt Orennia’s platform and help to develop client engagement and retention…
Added 15 mins ago
RD
Associate
RBC Dominion Securities
Calgary, AB
- Full-time
This is a full-time on-site role located in Calgary North Branch, AB. As an Associate, you will support financial advisors with day-to-day administrative and operational tasks.…
Added 15 mins ago
GC
Senior Client Service Associate - Vancouver /Toronto
Genus Capital Management
Vancouver, BC
- Full-time
Based in either Vancouver or Toronto, you will be a member of a collaborative, client-focused team, and contribute through strong communication and problem-solving abilities. This role…
Added 16 mins ago
Sales Associate
Laura Canada
Red Deer, AB
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 45 mins ago
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Customer Experience Associate
TD
Burnaby, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 45 mins ago
T
Associate, Private Wealth
TD
Toronto, ON
- Full-time
Do you excel at client experience, strategic initiatives, and administration? We're looking for a dynamic professional who is committed to serving clients, colleagues, and cross-team…
Added 45 mins ago
T
Personal Banking Associate Trainee
TD
St. Albert, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 45 mins ago
T
Customer Experience Associate
TD
Duncan, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 45 mins ago
C
Client Engagement Associate, 29h/week - Vaudreuil
CIBC
Vaudreuil-Dorion, QC
- Part-time
…to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding…
Added 45 mins ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 45 mins ago
BB
Associé(e) principal(e) aux ventes - Mobile / Senior Mobile Sales Associate
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Montreal, QC
- Full-time
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Added 45 mins ago
TI
Director of Paid Media
The Influence Agency
Toronto, ON
- Full-time
The Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content…
Added 45 mins ago
HW
Compliance Associate
Harbourfront Wealth Management
Canada
- Full-time
The Compliance Associate role contributes to the overall supervision activities and support of the compliance department and promotes a culture of compliance throughout the firm. We are…
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Full-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 1 hour ago
SD
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Mississauga, ON
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Added 1 hour ago
KS
Sales Associate III
kate spade new york
Mirabel, QC · Montreal Premium Outlets
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 1 hour ago
R
Private Banker
RBC
Mississauga, ON
- Full-time
Introduce the Private Banking Associate and Private Banking Advisor teams as key advisors on managing day-to-day banking needs and Credit Structures team as credit experts for credit advice…
Added 1 hour ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
T
PIA Client Service Associate
TD
Burlington, ON
- Full-time
…value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor…
Added 1 hour ago
HR
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- Full-time
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is…
Added 1 hour ago
Tax Officer, Scotiatrust - Vancouver, BC
Scotiabank
Vancouver, BC
…clients. The role combines hands-on tax expertise with proactive client relationship management, ensuring tax services are delivered accurately, efficiently, and within regulatory…
Added 1 hour ago
Sales Associate, Sales & Partnerships - Scotia iTRADE (Mandarin/Cantonese)
Scotiabank
Toronto, ON
The Sales Associate contributes to the overall success of the Sales & Partnerships team in Canada, ensuring specific individual goals and initiatives are delivered in support of the team’s…
Added 2 hours ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
Shoppers Drug Mart
Quebec, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.

BMO

Client Delivery Associate

Pickering, ON, Canada
Toronto, ON, Canada
FCP, Canada

$40,500.00 - $80,000.00 · Full-time

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Job details

Pay: $40,500.00 - $80,000.00
Job type: Full-time
Apply by: Nov 20, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Application Deadline:

11/19/2026

Address:

100 King Street West

Job Family Group:

Commercial Sales & Service

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Handles transactional requests, escalations and investigation of all types of service needs for clients.
Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions.
Publishes regular and ad-hoc reports and dashboard
Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs.
Contributes to the development of new products or services based on insights gathered from client interactions and market analysis.
Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.
Responds to and facilitates the resolution of client service requests.
Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.
Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
Analyzes issues and determines next steps.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

2 – 3 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.
Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
Specialized knowledge.

Foundational level of proficiency:

Regulatory Compliance
Document Management
Problem-Solving
Collaboration

Intermediate level of proficiency:

Product Knowledge
Data Analysis Reporting
Microsoft Office
Detail-Oriented
Teamwork

Salary:

$40,500.00 - $80,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Provides daily operational service support and resolves client problems while identifying enhancement opportunities. Ensures all client interactions and documentation comply with bank policies, regulatory requirements, and internal controls.

Requirements

Requires 2-3 years of relevant experience in client relationship, financial services, or service excellence. A bachelor's degree in business administration, finance, or marketing is preferred.

Skills

Client relationship
Financial services
Service excellence
Regulatory compliance
Document management
Problem-solving
Collaboration
Product knowledge
Data analysis
Reporting
Microsoft Office
Detail-oriented
Teamwork

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Client Delivery
Commercial Sales
Service Support
Operational Performance
Risk Management
Regulatory Compliance
Document Management
Problem-Solving
Data Analysis
Reporting
Microsoft Office
Banking
Financial Services
Client Feedback
Market Analysis
Risk Appetite
Business Strategy

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