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Added 7 mins ago
Sewing Technician
Guillevin International
Grande Prairie, AB · Brogan - Grande Prairie
Full-time
Reporting to the Business Centre's Manager, the Sewing Technician is responsible for ensuring that the correct material fabric & thread are used to complete the required work professionally…
Added 7 mins ago
Wiring Technician
ANDRITZ AG
Chambly, QC
…our Chambly workshop. This position reports to the Production…
Added 7 mins ago
Maintenance Supervisor (Afternoon Shift)
Ventura Foods
Toronto, ON
Reporting to the Maintenance and Engineering Manager, the Maintenance Supervisor provides leadership and technical guidance to optimize the performance of all plant equipment through the…
Added 7 mins ago
Group Manager, Brewing
Labatt Breweries of Canada
Vancouver, BC
Full-time
Provide on-the-job coaching to operators while helping prioritize daily tasks and training
Added 7 mins ago
Part-Time Sales Associate
Match Retail
Saskatoon, SK
$22 CAD / hour
Part-time
Strong understanding of sales and customer service principles; formal sales training is a plus.
Added 7 mins ago
Rehab Worker
Coast Mental Health
Port Coquitlam, BC · Coquitlam, BC
Full-time
Under the direction of the Program Manager, the Rehab Worker is responsible for the delivery of gender specific, trauma- informed care for people who may have or have experienced…
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Retail Sales Associate
Canna Cabana
Saskatoon, SK
Part-time
Create an educational and informative experience for all customers, regardless of their experience with the plant or any of its derivatives. In-house training will be provided.
Added 7 mins ago
Retail Store Manager
Canna Cabana
Leduc, AB
Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
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Retail Shift Leader
Canna Cabana
Calgary, AB · Brentwood, Calgary, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
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Retail Shift Leader
Canna Cabana
Beaumont, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 7 mins ago
Retail Shift Leader
Canna Cabana
Calgary, AB
Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 7 mins ago
Warehouse - Lead Hand - Morning Shift
Bunzl Can
Pitt Meadows, BC
Full-time
…other warehouse workers under the direction of the Warehouse Manager. The ideal candidate must be well suited to work in a fast-paced…
Added 7 mins ago
Room Attendant
Algonquin Resort
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Part-time
…decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational…
Added 7 mins ago
Central - Assistant Warehouse Manager
Farm Boy Inc.
Ottawa, ON
$60,000 to $66,000 CAD / year
Full-time
…efficiently. Working closely with the Warehouse Operations Manager, this role assists in leading the warehouse team, optimizing operational processes, and maintain high standards of safety,…
Added 7 mins ago
Pharmacy Manager – Full-Time (On site, Richmond Hill, ON)
Felix
Richmond Hill, ON
$130,000 to $140,000 CAD / year
Full-time
As Pharmacy Manager, you will be accountable for the overall operations, performance, and regulatory standing of our Richmond Hill pharmacy. You will lead with ownership and accountability,…
Added 7 mins ago
Senior Partner Enablement Manager
Docker
Remote, Canada
Full-time · Remote
Docker is looking for a Senior Partner Enablement Manager to own internal and external partner enablement and drive aligned GTM outcomes across our partner ecosystem. Reporting to the Sr.…
Added 7 mins ago
Registered Nurse
Bayshore
Timmins, ON
the Specialty Pharma Supervisor and/or Specialty Pharma Nurse Manager to ensure patient safety and satisfaction. Specialized pharmacological training will be provided. This career will…
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Registered Nurse
Bayshore
Windsor, ON
the Specialty Pharma Supervisor and/or Specialty Pharma Nurse Manager to ensure patient safety and satisfaction. Specialized pharmacological training will be provided. This career will…
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Registered Nurse
Bayshore
Hamilton, ON
the Specialty Pharma Supervisor and/or Specialty Pharma Nurse Manager to ensure patient safety and satisfaction. Specialized pharmacological training will be provided. This career will…
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Registered Nurse
Bayshore
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the Specialty Pharma Supervisor and/or Specialty Pharma Nurse Manager to ensure patient safety and satisfaction. Specialized pharmacological training will be provided. This career will…
Added 7 mins ago
Technical Training Instructor
MSX International
Mississauga, ON
$95,000 to $115,000 USD / year
Full-time
We are seeking a qualified Technical Training Instructor to support a premium Automotive OEM at the OEM training facility. This is an excellent opportunity for an individual with a passion…
Added 7 mins ago
Manager, Learning & Development
Indigo Books & Music
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational…
Added 7 mins ago
Retail Facilities Coordinator - Contract
Indigo Books & Music
Brampton, ON
$50,000 to $65,000 CAD / year
Contract
Reports to: Senior Manager Facilities & Retail Services
Added 7 mins ago
Gestionnaire de comptes – Canada et États-Unis - Account Manager – Canada and USA
Expresco Foods
Montreal, QC
Full-time
The Key Account Manager is responsible for handling client accounts at Expresco Foods. The Account Manager must build and maintain a strong relationship with clients. They will be the lead…
Added 7 mins ago
Territory Sales Manager - Saskatchewan & Manitoba, Canada
Continental Group Sector ContiTech
Guelph, ON
Full-time
The Industrial Products Territory Sales Manager position is a key role within ContiTech. This role is responsible for developing new business and increasing share of market position in a…

BMO

Customer Service Rep

Oak Bay, BC, Canada
Victoria, BC, Canada

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application Deadline:

10/08/2026

Address:

2219 Oak Bay Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Regulatory compliance
Sales
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Regulatory Environment
Branch Operations

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