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Added 6 hours ago
T
Bilingual Contact Center Rep II, Digital Services
TD
Ottawa, ON · Markham, ON
- Full-time
Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services
Added 8 hours ago
CF
Member Services Rep
Crunch Fitness Canada (CFC004)
London, ON
- $17.95 CAD / hour
- Part-time
Added 3 days ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Schomberg, ON
- Full-time
Career area Service Centre Team Member Position Type Date Posted 10/02/2026 Location 65 Dillane Dr, Schomberg, ON L0G 1T0, Canada Job ID PDX_TL_6ED04FF3-5E82-4886-9862-35BAFB96D3A2_22300080
Added 4 days ago
A
Bilingual Marketing & Event Associate
Apotex
Toronto, ON · North York, ON
- $72,284.85 to $101,198.79 CAD / year
…collaborates closely with Sales, Marketing, and Professional Services to ensure seamless planning and delivery of programs and communications. The role requires strong organizational…
Added 4 days ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Kingston, ON
- Full-time
Career area Service Centre Team Member Position Type Date Posted 09/16/2026 Location 2446 Princess St, Kingston, ON K7M 3G4, Canada Job ID…
Added 5 days ago
LE
Oil Change Technician & Customer Service Rep
Laczko Equity Group Inc.
Greater Napanee, ON · Napanee, ON
- Full-time
Career area Service Centre Team Member Position Type Date Posted 05/26/2026 Location 15 Commercial Court, Napanee, ON K7R 4A2, Canada Job ID…
Added 5 days ago
NS
Executive Director
Nelson Soccer Association
Nelson, BC
- Full-time
Establish and maintain operational procedures that support consistent delivery of NSA programs/services.
Added 5 days ago
Agronomy Consulting Expert Chin
Simplot
AB · Chin, AB
…Program will support customers and team members with agronomy services and product recommendations that are the best decision for the highest level of crop production to the benefit of…
Added 5 days ago
S
Director of Finance
Statflo
Toronto, ON
- Full-time
Statflo is the business texting platform that helps front-line teams at telecom, financial services, and retail companies have personalized, compliant, one-to-one conversations with…
Added 5 days ago
S
Director of Finance
Statflo
Toronto, ON
- Full-time
Statflo is the business texting platform that helps front-line teams at telecom, financial services, and retail companies have personalized, compliant, one-to-one conversations with…
Added 5 days ago
HC
Bilingual Inbound Customer Service Rep
Hilti Canada
Oakville, ON
- Full-time
The role of the Bilingual Inbound Customer Service Rep is responsible for influencing and serving all Hilti customers; including internal Hilti customers (i.e. field account managers)…
Added 6 days ago
HC
Hilti Store Representative
Hilti Canada
Langley (District), BC · City of Langley, BC
- Full-time
The Hilti Center Rep is responsible for managing and operating a Hilti Center while maximizing walk-in sales and smaller field accounts while simultaneously providing a high level of…
Added 7 days ago
Advisor Support Associate
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
The Advisor Support Associate is an integral part of the Advisor Compensation & Support Services team, which reports directly to the Associate Manager. As a key contributor, you will be…
Added 7 days ago
Parking Enforcement Customer Service Rep - REPOST
City of Vancouver
Vancouver, BC
…play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and…
Added 7 days ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Dorval, QC
- Full-time
…customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on…
Added 8 days ago
B
Customer Service Rep
BMO
Oak Bay, BC · Victoria, BC
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 8 days ago
GH
Channel Partnerships Manager
Greenspace Health
Toronto, ON
- Full-time
This role will have a direct and meaningful impact on the lives of individuals accessing mental health services through the expanded reach and integration of Measurement-Based Care in this…
Added 11 days ago
JC
Commercial Account Executive
Johnson Controls
Hamilton, ON
- $46,000 to $69,000 CAD / year
- Full-time
The Security Account Executive – Security is responsible for promoting and selling Johnson Controls services and technology related to the security domain. This includes building…
Added 11 days ago
CF
Member Services Rep
Crunch Fitness Canada
Brampton, ON
- $17.95 CAD / hour
- Part-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 12 days ago
MO
National Program Development Manager
Meridian OneCap Credit Corp.
Toronto, ON
- $79,100 to $90,000 CAD / year
- Full-time
Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has…
Added 12 days ago
MO
National Program Development Manager, Equipment Finance
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- $79,100 to $90,000 CAD / year
- Full-time
Meridian OneCap Credit Corp (MOC) is an equipment and finance company providing a broad range of financial services to businesses throughout Canada. Our parent, Meridian Credit Union, has…
Added 12 days ago
CF
Member Services Rep
Crunch Fitness Canada
Woodbridge, ON
- $17.95 CAD / hour
- Part-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 13 days ago
TT
Senior Engineer, Renewable Energy Programs (13687)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
As a member of the Renewable Energy Programs Department (REP), you will report to the Manager, Renewable Energy Engineering. Your role will involve providing technical oversight for REP,…
Added 14 days ago
CH
Patient Access Rep IV FT, Dayshift
Capital Health (US)
Hamilton, ON
- Full-time
…offer primary and specialty care, as well as hospital-based services, to patients throughout the…
Added 14 days ago
CF
Member Services Rep
Crunch Fitness Canada
Calgary, AB
- $15 CAD / hour
- Part-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…

BMO

Customer Service Rep

Oak Bay, BC, Canada
Victoria, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 28, 2026

Original job description

Application Deadline:

10/08/2026

Address:

2219 Oak Bay Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Regulatory compliance
Sales
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Regulatory Environment
Branch Operations

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