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Added 10 mins ago
Community Organization Coordintor
The Mustard Seed Street Church
Esquimalt, BC
Contract
…programs; and a Food Security Distribution Centre. We offer church services and community building faith-based programming, as well as pastoral care for those seeking a place to belong and…
Added 10 mins ago
Senior IT Consultant and Lead, Client Experience
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm Pacific Time/Mountain Time, Monday to Friday. There…
Added 10 mins ago
Business Process Transformation & Analytics, Senior Manager
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Toronto, ON
Full-time
…building long-term relationships, serving society, and fostering shared and sustainable growth for a better…
Added 10 mins ago
Lab Phlebotomist
Medcan
Toronto, ON
$36,374 to $50,014.25 CAD / year
Full-time
This is a Full-Time position that is scheduled for 8.5-hour shifts during 6:30 am - 7:30 pm Monday through Saturday. This role reports to the Manager, Laboratory Services.
Added 22 mins ago
Relief Cook
Inn from the Cold
Calgary, AB
Other
Reporting to the Manager, Meal Services, the Relief Cook at Inn from the Cold (The Inn) is responsible for preparing, cooking and storing all food products as well as ensuring the Neoma…
Added 22 mins ago
Consultant/ Senior Consultant - SAP Signavio & Business Transformation
Deloitte
Toronto, ON
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 22 mins ago
Business Analyst
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Vancouver, BC
Full-time
This commitment to technology excellence supports Raymond James' mission to deliver superior financial services and maintain a competitive edge in the industry.
Added 22 mins ago
Donations Processing Clerk
Altis
Vancouver, BC · Greater Vancouver Metropolitan Area
$20 to $22 CAD / hour
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…access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for…
Added 25 mins ago
Physical Therapist Degree Senior
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Full-time
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Added 25 mins ago
Physical Therapist Degree
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Full-time
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Added 25 mins ago
Nurse B - Public Health Nurse
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Full-time
Job Description: The Public Health Nurse works under the direction of the Manager of Public Health Nursing. As an integral member of the Public Health Services team, provides nursing…
Added 25 mins ago
Senior Payroll Specialist (Contract)
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…overcome or success we’ve experienced has been the result of a shared commitment to living these values every day. Together, we’re focused on doing the right thing for each other and our…
Added 38 mins ago
Business Process Transformation & Analytics, Senior Manager
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Full-time
…building long-term relationships, serving society, and fostering shared and sustainable growth for a better…
Added 38 mins ago
Account specialist, High Value at Risk (HVAR)
BMO
NT · Northwest Territories, Canada
Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 40 mins ago
Financial Services Associate - Full Time - 12 Month Contract
Meridian Credit Union
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$60,000 to $64,000 CAD / year
Full-time
As Financial Services Associate (12-Month Contract):
Added 40 mins ago
EP+ Project Controls Manager
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Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 53 mins ago
Sr Product Manager - Evisort AI
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Added 53 mins ago
Library Resources and Access Manager
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Full-time
Reporting to the Dean of Libraries and Archives, the Library Resources and Access Manager leads a team of staff responsible for technical services, access services, & resource sharing. This…
Added 54 mins ago
General Manager
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Cambridge, ON
Partner with PMO, Project Engineering, Operations, and Shared Services to identify execution risks and implement recovery plans as required
Added 54 mins ago
EOI- Certified Diabetes Educator, Napanee
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Contract
…development, implementation, monitoring and evaluation of programs and services for the community, individuals and families that are affected by diabetes. The RN/RD CDE works closely with…
Added 54 mins ago
Senior IT Consultant and Lead, Client Experience - Alberta or British Columbia
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm Pacific Time/Mountain Time, Monday to Friday. There…
Added 54 mins ago
Environmental Services Worker
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…SHA and 'Shalom' are with the goal of ensuring appropriate services for individuals with long term care needs. As an Affiliate partner, the facility sets the program direction with the SHA…
Added 54 mins ago
Senior Specialist, Labour Relations
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…operational, administrative and service efficiency. Advises the Manager of potential disruptive issues or activities which may arise in the labour force and makes recommendations to avoid…
Added 1 hour ago
Physical Therapist Degree
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Reporting to the Manager, the Physical Therapist – Degree is responsible for participating in program planning, development, organization and delivery of therapy services…
Added 1 hour ago
Manager, Technology Services IMITS
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Full-time
The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of…

BMO

Customer Service Representative

Invermere, BC, Canada

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application Deadline:

10/18/2026

Address:

1241 7th Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also manage operational activities, including cash transactions and supporting branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills and a high level of comfort with digital tools and applications.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Banking operations
Referral management
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Banking
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Operational Support
Banking Products
Credit Cards
Money Laundering Reporting
Regulatory Requirements
Relationship Management
Problem Solving
Communication Skills
Team Collaboration
Professional Presence

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