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Added 26 mins ago
Banking Advisor
National Bank of Canada
Kirkland, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 26 mins ago
Senior Financial Analyst
Insight Global
Toronto, ON · North York, ON
$95,000 to $110,000 CAD / year
Full-time
Partner with the Finance Manager and business stakeholders on long-range projects and strategic planning.
Added 26 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve situations that may be complex.
Added 26 mins ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 26 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve situations that may be complex.
Added 26 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve situations that may be complex.
Added 26 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve situations that may be complex.
Added 26 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve situations that may be complex.
Added 26 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve situations that may be complex.
Added 26 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 26 mins ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 26 mins ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 26 mins ago
BANKING ADVISOR
National Bank of Canada
Sorel-Tracy, QC
Full-time
Listen to clients’ needs and resolve complex situations.
Added 26 mins ago
Director, Commercial Banking
National Bank of Canada
Markham, ON
Full-time
…growing the portfolio of business clients assigned to you. Your complex and varied duties will help you rapidly become the go-to resource person to your clients for their financial…
Added 26 mins ago
Information Technology Project Manager
Agilus Work Solutions
Toronto, ON · North York, ON
Full-time
We are currently seeking an experienced Project Manager for a permanent opportunity with a well-established organization in North York.
Added 26 mins ago
Manager, Contract
Terumo
Vaughan, ON
The Manager, Contracts is responsible for leading the organization's contract strategy, governance, and lifecycle management processes to support revenue growth, profitability, and business…
Added 26 mins ago
Deputy Superintendent, Financial Institutions Regulation
Government of Alberta
AB
Creative Problem Solving – Identifies several analytical techniques and sources of knowledge to break apart complex problems..
Added 26 mins ago
Senior Technical Support & Success Manager
Trolley
Toronto, ON · Montreal, QC · Halifax, NS
…passionate about building strong client relationships, solving complex challenges, and helping customers realize the full value of the Trolley platform. This role can be based in Montréal,…
Added 40 mins ago
Manager Credit Risk Management (Full Time 12 Month Contract)
IG Wealth Management
ON · Ontario, Canada
Full-time
Review and assess complex credit applications, policy exception requests, and escalated matters, providing sound recommendations and risk-based decision support.
Added 41 mins ago
Marketing Project Manager
Alterna Savings
Toronto, ON
Full-time
The Marketing Project Manager is responsible for leading and coordinating strategic marketing, product, and cross-functional initiatives from planning through implementation. Acting as a…
Added 41 mins ago
Transfer Pricing Operations Senior Manager, Financial Services Tax
Pwc UK
London, ON
Full-time
The operational transfer pricing space is seeing unprecedented growth due to an increasingly complex international compliance landscape, significant advancements in tax technologies and the…
Added 41 mins ago
Transfer Pricing Operations Manager, Financial Services Tax
Pwc UK
London, ON
Full-time
Our Operational Transfer Pricing (OpTP) and Country-by-Country Reporting (CbCR) team is looking to hire a talented Manager to join a market leading, multidisciplinary team specialised in…
Added 41 mins ago
Deals Contracts & Closing Mechanism Manager
Pwc Canada
Toronto, ON
Full-time
…who are executing mergers, acquisitions and divestitures in a complex deals environment. We work with a wide range of corporate, strategic and private equity clients, advising on the…
Added 55 mins ago
Senior Manager, Special Projects
Photonic Inc.
Coquitlam, BC
$140,800 to $193,600 CAD / year
Full-time
…the CFO and working closely with senior executives the Senior Manager, Special Project will bring structure to complex projects, coordinate internal and external stakeholders, and maintain…
Added 55 mins ago
Manager, Policy
Grand Challenges Canada
Toronto, ON
Full-time
The Manager, Policy will support the Senior Director, Policy in delivering the 2026 GCC Policy Framework, with particular focus on thought leadership, convening, and strategic positioning.…

BMO

Customer Service Representative

Repentigny, QC, Canada

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Application Deadline:

10/16/2026

Address:

319 rue Valmont bureau 1

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions and digital tools. They also handle transactional tasks, manage cash, and collaborate with branch partners to achieve business objectives while ensuring compliance with risk policies.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based selling
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Sales
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Sales
Cash Handling
Risk Management
Compliance
Digital Banking
Credit Cards
Inventory Management
Referrals
Transaction Processing
Problem Solving
Communication Skills
Collaboration
Banking Regulations
Anti-Money Laundering
Personal Banking
Business Banking
Market Trends

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