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Added 28 mins ago
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Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
Reporting to the National Sales Manager, the successful candidate will be based in Montreal or surrounding
Added 42 mins ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
Execute on media platforms across Programmatic, Social, and Search channels such as, but not limited to…
Added 1 hour ago
SB
Manager, Pipe Integrity
South Bow
Calgary, AB · Manulife Place
- Full-time
South Bow is seeking an experienced and diligent Manager, Pipe Integrity to lead the team responsible for the safety, reliability and compliance of our pipeline assets. Reporting to the…
Added 1 hour ago
SB
Project Manager
South Bow
Calgary, AB · Manulife Place
- Full-time
We are seeking an experienced Project Manager to deliver maintenance and integrity projects with moderate complexity and cross-functional stakeholder engagement. This role is accountable…
Added 1 hour ago
Advisor, Reconciliation
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…communities and collaborate with internal departments to manage social media messaging and news releases related to Reconciliation. This position will be involved in confidential matters,…
Added 2 hours ago
Digital Marketing Manager
Fastco
Vaudreuil-Dorion, QC
As Digital Marketing Manager, you will lead the strategy and execution of our expanding digital ecosystem, driving brand awareness, engagement, and sales across our industry-leading alloy…
Added 2 hours ago
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Operator - Student
SECURE
Lloydminster, SK
- Other
…work term, there may also be opportunities to work with the Manager and Supervisor to gain exposure to the financial and business aspects of facility operations. The position is intended to…
Added 3 hours ago
CM
Performance Media Manager, Investment
Critical Mass
Toronto, ON
- Full-time
Critical Mass is hiring a Performance Media Manager, Investment to join our growing team. The Performance Media Manager, Investment is the day‐to‐day steward on the business and is on the…
Added 3 hours ago
CM
Senior Performance Media Associate, Investment
Critical Mass
Toronto, ON
- Full-time
Proficient in research, audience planning, and developing social media plans (audience, platform, placement, ad mix)
Added 3 hours ago
CM
Performance Media Associate, Planning
Critical Mass
Toronto, ON
- Full-time
Exposure to digital media channels such as Search, Social, or Programmatic
Added 3 hours ago
CM
Senior Performance Media Manager, Investment
Critical Mass
Toronto, ON
- Full-time
Critical Mass is hiring a Senior Performance Media Manager, Investment to join our growing team. As the Senior Performance Media Manager, Investment, you are responsible for leading the…
Added 3 hours ago
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Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 3 hours ago
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Personal Banker
BMO
Squamish, BC
- Full-time
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Added 3 hours ago
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Personal Banking Associate
BMO
Granby, QC
- Full-time
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Added 3 hours ago
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Personal Banker
BMO
Colwood, BC
- Full-time
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Added 3 hours ago
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Customer Service Representative
BMO
Squamish, BC
- Part-time
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Added 4 hours ago
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Marketing Assistant
Tingue
Barrie, ON
- Full-time
· Manage and execute social media strategy across platforms including LinkedIn, Facebook, and Instagram to grow audience engagement and reach.
Added 4 hours ago
GD
GARAGE - Seasonal Sales Associate - Bramalea City Centre
Groupe Dynamite
Brampton, ON
- Temporary
Extra points if you’re social media savvy and know how to keep the aesthetic strong.
Added 4 hours ago
Boisbriand - Store Sales Associate
Running Room
Boisbriand, QC
- Contribute to brand awareness by assisting the store manager with social media.
Added 4 hours ago
SS
Saskatchewan Soccer Association - PPL Manager and SSA Operations Coordinator
Sask Sport
Regina, SK
- Full-time
Manage PPL social media platforms and develop engaging, timely, and consistent content.
Added 4 hours ago
CD
Visual Merchandising Specialist - Yorkdale Mall (Toronto)
Christian Dior Couture
Toronto, ON
- Full-time
Reports to: Regional Manager, Visual Merchandising
Added 5 hours ago
S
Content Marketing Manager
Spektrix
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
…including long-form thought leadership, web/landing pages, emails, social media, case studies, sales enablement, and product launch…
Added 5 hours ago
D
Localization Producer
Deluxe
Toronto, ON · Vancouver, BC · ON · BC · CA-Toronto
- Full-time
Experience with social media management, campaign scheduling tools and back-end platform creator suites (YouTube Creator Studio, Facebook Business Manager etc.)
Added 5 hours ago
D
Project Manager, Marketing
Deluxe
Toronto, ON · ON · BC · CA-Toronto
- Full-time
Experience with social media management, campaign scheduling tools and back-end platform creator suites (YouTube Creator Studio, Facebook Business Manager etc.)
Added 5 hours ago
TR
Principal Product Manager, Content Transformation
Thomson Reuters
Toronto, ON
- Full-time
Principal Product Manager, Content Transformation (Direct Tax AI)

BMO

Customer Service Representative

Kenora, ON, Canada

$35,500.00 - $50,500.00 · Full-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Full-time
Apply by: Oct 6, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Application Deadline:

10/05/2026

Address:

301 First Avenue S, Unit 100

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing guidance on banking solutions. They also manage operational activities, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Compliance
Inventory management
Team collaboration
Sales
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Money Laundering Reporting
Digital Banking
Credit Card Needs
Sales Referrals
Operational Support
Inventory Management
Banking Regulations
Personal Banking
Business Banking
Relationship Building

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