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Added 38 mins ago
NB
Chief Analyst Financial Performance
National Bank of Canada
Montreal, QC
- Full-time
Act as an expert advisor to the Finance partner and the supported business line, actively advising them on opportunities to improve processes and profitability drivers
Added 38 mins ago
NB
Senior Legal Advisor
National Bank of Canada
Montreal, QC
- Full-time
Act as a strategic partner to business lines in regulatory analysis, product development, and implementation
Added 38 mins ago
NB
Leader Automation Strategies
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Business Alignment, Critical Thinking, Data-Driven Decision-Making, Decision Making, Diversity & Inclusion, Emotional Intelligence, Innovation Management, Learning Agility,…
Added 38 mins ago
CF
Director, Procurement
CI Financial
Toronto, ON
- Full-time
At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an…
Added 1 hour ago
T
Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
- Serve as a strategic marketing partner to the Canada Global Business Solutions organization
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 2 hours ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
As part of Linedata’s Lending & Leasing business line, you will play a key role in shaping the future of the product by translating customer needs, market trends, and commercial…
Added 2 hours ago
KD
Analyste Principale, Gestion de la croissance des revenus (RGM) des marques/ Associate Manager, Brand Revenue Growth Management (RGM)
Keurig Dr Pepper
Toronto, ON · Montreal, QC
- Full-time
…Supply Chain teams to provide insights, recommendations, and business leadership that support growth objectives and improve marketplace…
Added 2 hours ago
J
Superviseur(e) de la paie / Payroll Supervisor
JLL
Toronto, ON · Mississauga, ON · Montreal, QC · CAN-CORP Toronto-Toronto, Canada
- Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 3 hours ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Added 3 hours ago
BA
Associate, Infrastructure AI
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse…
Added 4 hours ago
S
CEO Associate & Management Trainee
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
…and CEO, Spencer Xu. From week one you sit in his investor, partner and founder meetings, in Toronto and on trips to Silicon Valley. You prepare those meetings, own the analysis behind the…
Added 5 hours ago
EC
Account Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of…
Added 5 hours ago
GT
Inventory & Logistics Coordinator
GreenMantra Technologies
Brantford, ON
- $50,000 to $75,000 CAD / year
- Full-time
When you join us, you’re becoming part of a company that puts people first - our team, our communities, and the environment we all share. Here’s what you can expect:
Added 5 hours ago
Account Executive Mid Market
Alveole
Montreal, QC
We sell bees and nature. To people who own and operate buildings worth billions of dollars.
Added 6 hours ago
A
Account Executive Mid Market
Alvéole
Montreal, QC
- Full-time
We sell bees and nature. To people who own and operate buildings worth billions of dollars.
Added 6 hours ago
MJ
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
- Full-time
Presents financial and statistical information to leadership and collaborates with Ontario Health, program teams, and partner organizations to meet reporting and funding requirements.
Added 8 hours ago
BU
Retail Relationship Banker
BMO U.S.
MB · Manitoba, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 8 hours ago
BU
Retail Relationship Banker
BMO U.S.
NB · New Brunswick, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 9 hours ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
Partner with senior analytical leadership and global teams to advance strategic analytical priorities across the Corporate and Infrastructure practice
Added 9 hours ago
HI
Personal Insurance Advisor
HUB International
Edson, AB
- Full-time
…believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a…
Added 10 hours ago
BU
Retail Relationship Banker
BMO U.S.
PE · Prince Edward Island, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…
Added 10 hours ago
BT
Senior Accounts Payable Lead
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic…
Added 10 hours ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Bachelor's degree in Finance, Business Administration, or a related field is preferred.
Added 10 hours ago
BU
Retail Relationship Banker
BMO U.S.
SK · Saskatchewan, Canada
- Full-time
…deliver the desired customer experience and achieve overall business…

BMO

Customer Service Representative

Squamish, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Application Deadline:

10/15/2026

Address:

38201 Cleveland Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational activities, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Regulatory compliance
Team collaboration
Organization skills
Transaction processing
Financial advisory

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Services
Customer Experience
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Credit Cards
Inventory Management
Regulatory Requirements
Money Laundering Reporting
Financial Trends
Relationship Management

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