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Added 1 hour ago
B
Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
B
Customer Service Representative
BMO
Squamish, BC
- Part-time
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Added 2 hours ago
T
Group Manager, Specialized Finance
TD
Toronto, ON
- Full-time
FCR team partners closely with many teams including Treasury, Risk Management, Technology, Internal Audit and External Audit.
Added 2 hours ago
RT
Conseiller(ère) principal(e), Approvisionnement en énergie | Principal Adviser Power Procurement
Rio Tinto
Montreal, QC
- Full-time
Added 3 hours ago
BC
Sales Coordinator - Global Markets Trading Floor
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 4 hours ago
R
Senior Project Manager
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Senior Project Manager for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.…
Added 5 hours ago
RC
Senior Treasury Analyst
Randstad Canada
Toronto, ON · Etobicoke, ON
- $85,000 to $95,000 CAD / year
- Full-time
Reporting directly to a supportive Treasury Manager and working closely with the Treasury Director, you will have broad visibility to solve complex data challenges, drive IFRS 16 lease…
Added 7 hours ago
KC
Finance Manager
Kiri Capital
Vancouver, BC
- $110,000 to $120,000 CAD / year
- Full-time
Join Kiri Capital, a global real estate group, in a Finance Manager role focused exclusively on its Canadian platform.
Added 8 hours ago
SI
Finance Manager
StoneRidge Insurance Brokers
Hamilton, ON
- Full-time
StoneRidge Insurance Brokers is seeking an experienced Financial Manager to oversee the financial management of our real estate portfolio and related entities. You’ll lead accounting…
Added 8 hours ago
B
Senior Relationship Manager
BMO
Montreal, QC · DEMA
- Full-time
Senior Relationship Manager, Commercial Banking
Added 8 hours ago
Assistant Deputy Minister, Financial Services and Senior Financial Officer
Government of Alberta
AB
…support key government decision-making bodies, particularly Treasury Board and Finance. You will lead core fiscal management activities, including multi-year financial planning, budget…
Added 8 hours ago
BC
Senior Executive Assistant
BMO Capital Markets
Montreal, QC
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 9 hours ago
TS
Vice President, Client Solutions- Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…focused on delivering scalable, innovative payment, liquidity, treasury, and receivables solutions for corporate and financial institution clients. This transformation presents a unique…
Added 9 hours ago
CL
Finance Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking a detail-oriented and highly organized professional to join our Finance team as a Finance Manager.
Added 9 hours ago
CN
Senior Project Coordinator
Canadian Nuclear Laboratories
Port Hope, ON
- Full-time
…Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat's “Standard on Security Screening” and the “Policy on Government…
Added 9 hours ago
T
Vice President, Client Solutions- Global Transaction Banking
TD
Toronto, ON
- Full-time
…focused on delivering scalable, innovative payment, liquidity, treasury, and receivables solutions for corporate and financial institution clients. This transformation presents a unique…
Added 9 hours ago
B
Portfolio Manager
BMO
Waterloo, ON · MARS
- Full-time
…solutions, and driving business growth? Join our team as a Portfolio Manager, Treasury & Payment Solutions, where you’ll partner with commercial clients to optimize cash flow, enhance…
Added 11 hours ago
Supervisor of Housing Services
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the Manager of Housing Services, the Supervisor of Housing Services supervises housing initiatives such as monitoring, evaluating, reporting and implementing…
Added 11 hours ago
B
Analyst, Treasury Payments and Solutions Finance
BMO
Toronto, ON · BMOPLACE
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 11 hours ago
B
Senior Executive Assistant
BMO
Montreal, QC · HO
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 11 hours ago
B
Customer Service Representative - First Nations / Métis / Inuit
BMO
Waskaganish, QC
- Part-time
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Added 12 hours ago
EC
Project Manager
Experis Canada
Toronto, ON
- Contract
Experience delivering regulatory projects for a large bank in any Finance area such as Controllership, Tax or Treasury – Up to 10+ years
Added 12 hours ago
T
Collections Coordinator
Tarion
Toronto, ON
- Full-time
…compliance, strategic planning and financial Planning & analysis, Treasury and working capital management, capital budgeting, and Risk…
Added 12 hours ago
T
Director, Canada Regional Controller
TransUnion
Burlington, ON
- Full-time
This role has a dual reporting relationship to the VP, Controller – International Segment (primary manager) and the VP, Regional CFO – Canada (matrix manager). Based in Burlington, Ontario,…
Added 13 hours ago
D
Manager, Medium-Term Financing
Desjardins
Montreal, QC
- Full-time
As Manager, Medium-Term Financing, Treasury, you’re involved in the strategy and execution of Desjardins initiatives on the domestic and international markets. You play a leading role in…

BMO

Customer Service Representative

Squamish, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Application Deadline:

10/15/2026

Address:

38201 Cleveland Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational activities, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Regulatory compliance
Team collaboration
Organization skills
Transaction processing
Financial advisory

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Financial Services
Customer Experience
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Credit Cards
Inventory Management
Regulatory Requirements
Money Laundering Reporting
Financial Trends
Relationship Management

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