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Added 2 mins ago
WR
General Duty Nurse (N2) - Child Health - JL3 Pediatric ICU - PICU
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 2 mins ago
PH
Radiological Technologist, Interventional Procedures, Medical Imaging
Provincial Health Services Authority
Vancouver, BC
- Full-time
…patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of…
Added 2 mins ago
OP
Manager, Inmate Records
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Penetanguishene, ON
- $66,904 to $92,589 CAD / year
- Full-time
As the Manager, Inmate Records at Central North Correctional Centre, you will lead a specialized team responsible for inmate records administration, sentence calculations, court…
Added 2 mins ago
CG
General Help Tim Hortons Full Time
Compass Group Canada
Toronto, ON · North York, ON
- Full-time
…Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role.…
Added 3 mins ago
R
Developer I, Application
Ricoh
Mississauga, ON
- Full-time
…of information - how it is collected, stored, managed, and shared - to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success…
Added 3 mins ago
BG
District Manager - British Columbia
beeline Group
Vancouver, BC
- $85,000 to $95,000 CAD / year
The District Manager will report directly to a Regional Manager and is accountable for execution across a specific area, supervising a team of 15-20 Mobile Merchandisers and 1-2 District…
Added 18 mins ago
T
Advertising Sales Representative
Torstar
Peterborough, ON
- Full-time
…Canada's heartland. The Peterborough Examiner is a newspaper that services Peterborough, Ontario and…
Added 32 mins ago
HH
Fredericton Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1155951
Horizon Health Network
Oromocto, NB
- Full-time
…provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the…
Added 32 mins ago
HH
Fredericton Psychologist 1 (PC01) PCN 1151571
Horizon Health Network
Fredericton, NB
- Full-time
…provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the…
Added 32 mins ago
HH
Upper River Valley Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1156411
Horizon Health Network
Upper Woodstock, NB
- Full-time
…provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the…
Added 32 mins ago
HH
Upper River Valley Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1156412
Horizon Health Network
Upper Woodstock, NB
- Full-time
…provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the…
Added 32 mins ago
HH
Fredericton Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1152373
Horizon Health Network
Fredericton, NB
- Part-time
…provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the…
Added 1 hour ago
PH
Forensic Clinical Care Coordinator
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
The Forensic Clinical Care Coordinator at BC Mental Health & Substance Use Services is accountable for the overall effectiveness of patient trajectory through hospital programs and…
Added 1 hour ago
HH
Moncton Speech Language Pathologist 1 (SL01) PCN 1005592
Horizon Health Network
Moncton, NB · Greater Moncton Metropolitan Area
- Part-time
…provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the…
Added 1 hour ago
PH
School Psychologist
Provincial Health Services Authority
Vancouver, BC
- Part-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
HH
Saint John Medical Laboratory Assistant/Phlebotomist (3041) PCN 9250990
Horizon Health Network
Saint John, NB
- Temporary
…provided on your application. The official results will be shared with the candidate, Human Resources and the requesting manager electronically and language results will be placed on the…
Added 1 hour ago
PH
Speech Language Pathologist
Provincial Health Services Authority
Vancouver, BC
- Temporary
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
PH
Psychologist
Provincial Health Services Authority
Vancouver, BC
- Temporary
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
PH
Clinical Informatics Analyst, Nurse
Provincial Health Services Authority
Nanaimo, BC
- Full-time
…patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of…
Added 1 hour ago
PH
Forensic Clinical Care Coordinator
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
The Forensic Clinical Care Coordinator at BC Mental Health & Substance Use Services is accountable for the overall effectiveness of patient trajectory through hospital programs and…
Added 1 hour ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Victoria, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 1 hour ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Montreal, QC
- Full-time
…performance, la gestion commerciale des actifs et la gestion des services sur le…
Added 1 hour ago
NH
Echocardiographer, Diagnostic Imaging (Permanent. Part-Time)
Northumberland Hills Hospital
Cobourg, ON
- Part-time
At Northumberland Hills Hospital (NHH), our shared purpose is People First, and our core values of Integrity, Quality, Respect, Compassion and Teamwork are at the centre of who we are and…

BMO

Customer Service Representative

Kelowna, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

3155 Lakeshore Road, Unit 16

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also handle daily banking transactions, manage cash, and support operational activities to ensure branch business objectives are met.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Compliance
Team collaboration
Organization skills
Banking transactions
Referral initiation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Compliance
Risk Management
Digital Banking
Credit Cards
Personal Banking
Inventory Management
Referrals
Regulatory Requirements
Money Laundering Reporting
Sales
Branch Operations

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