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Added 13 mins ago
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Retail Lead - Grandview, 2032, Vancouver, Canada
adidas
Langley (District), BC · City of Langley, BC
- Full-time
Job Title: Retail Team Leader - Grandview 2032, Langley, Vancouver Purpose: Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding…
Added 13 mins ago
A
Retail Store Sales Associate I - Cookstown, 2007, Ontario, Canada
adidas
Cookstown, ON
- Part-time
Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
Added 13 mins ago
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Supervisor, Global Partner Operations
Pursuit
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…food and beverage outlets. The role ensures accurate, timely support while balancing each business's priorities, inventory, and operational needs. Working alongside the team every day, the…
Added 13 mins ago
A
Retail Lead - Cookstown, 2007, Ontario, Canada
adidas
Cookstown, ON
- Full-time
Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
Added 14 mins ago
AI
Wash Bay Attendant - Audi Winnipeg
AutoCanada Inc.
Winnipeg, MB
- $16.4 to $18 CAD / hour
- Full-time
…both the interior and exterior are in excellent condition for customer delivery. This role supports the service team by maintaining a clean, organized workspace and following safety…
Added 14 mins ago
AI
Quick Lube Technician - Sterling Honda
AutoCanada Inc.
Hamilton, ON
- $17.95 to $17.96 CAD / hour
- Full-time
…across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we…
Added 14 mins ago
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Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
Added 14 mins ago
MS
Party & Event Host Part Time
Michaels Stores
Bedford, QC
- Part-time
Retail and/or customer service experience required
Added 14 mins ago
GF
Sales (Fitness Advisor) - Brampton Kingspoint Plaza
GoodLife Fitness
Brampton, ON
- Full-time
Touring potential members around the club, educating them on how we can support them toward achieving their overall health and fitness goals
Added 14 mins ago
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Mortgage Specialist
BMO
Fort St. John, BC
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 14 mins ago
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Supervisor, Restaurants and Banquets- Flex - Year Round
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Oversee and support the Restaurant and Banquets frontline teams with daily tasks and stepping in to perform frontline duties when required to support service flow.
Added 14 mins ago
A
Conference Porter Supervisor - Flex - Year Round
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Added 29 mins ago
Assistant Store Manager
Rogers Communications
Calgary, AB
Customer Engagement: Enhance the retail experience by providing best in class service and value-added solutions to our customers through promoting Rogers & Fido brands including Rogers…
Added 43 mins ago
LE
Technician (Full Time)
Laczko Equity Group Inc.
AB · Edmonton, AB
- $18.25 CAD / hour
- Full-time
customer service while performing preventative maintenance services for their vehicles. Through our award-winning
Added 43 mins ago
LE
Technician (Full Time)
Laczko Equity Group Inc.
AB · Edmonton, AB
- $18.25 CAD / hour
- Full-time
customer service while performing preventative maintenance services for their vehicles. Through our award-winning
Added 43 mins ago
GD
GARAGE - Team Leader PT - Park Place Mall
Groupe Dynamite
Lethbridge, AB
- Full-time
…success by promoting a positive shopping experience for each customer, which will build and maintain meaningful and long-term relationships with each customer. In order to do so, you play…
Added 43 mins ago
CB
Baker - Cobs 8th at Cambie Vancouver
COBS Bread
Vancouver, BC
- $44,000 to $48,000 CAD / year
- Part-time
…product, the development of our people, and our warm and friendly customer…
Added 43 mins ago
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Assistant manager - retail
JobsMedia.io
Richmond, BC
- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 43 mins ago
DB
Snack Bar Attendant
Delta Bingo Inc HQ
Pickering, ON
- Up to $18.5 CAD / hour
- Part-time
…and beverage items at the snack bar while providing excellent customer service. This role ensures a positive guest experience by maintaining cleanliness, adhering to health and safety…
Added 43 mins ago
Cash Management & Reporting Administrator
Delta Bingo Inc HQ
Hawkesbury, ON
Understand and respond to customer inquiries regarding bingo programs, Red 7, and promotions, and any other product or service offered at the Gaming Centre.
Added 43 mins ago
SC
Customer Relations Coordinator
Savaria Corporation
Laval, QC
- $45,000 to $55,000 CAD / year
The Customer Relations Coordinator is responsible for managing client inquiries, overseeing store lead coordination, and ensuring timely follow-up and conversion opportunities. This role…
Added 43 mins ago
RP
Pharmacist
Rexall Pharmacy Group LTD
Toronto, ON
- $48 to $53 CAD / hour
- Full-time
As a Pharmacist at Rexall, you’ll ensure excellence in patient care, customer service, and operational efficiency. Your Patient focused responsibilities will include:
Added 43 mins ago
PP
Food Counter Attendant
Pizza Pizza
Vancouver, BC
- Up to $18.25 CAD / hour
- Part-time
…enthusiastic individuals with strong communication skills - customer service focused people who enjoy working in a fast paced environment, while being part of a dedicated team that serves…
Added 58 mins ago
TH
Flooring Sales Associate Part-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 58 mins ago
CG
Dietary Aide Part Time
Compass Group Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Have previous experience as a dietary aide or in hospitality and customer service

BMO

Customer Service Representative

Kelowna, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Applications open in a new tab.

Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

3155 Lakeshore Road, Unit 16

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also handle daily banking transactions, manage cash, and support operational activities to ensure branch business objectives are met.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Compliance
Team collaboration
Organization skills
Banking transactions
Referral initiation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Compliance
Risk Management
Digital Banking
Credit Cards
Personal Banking
Inventory Management
Referrals
Regulatory Requirements
Money Laundering Reporting
Sales
Branch Operations

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