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Added 3 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
Sechelt, BC
- $25.82 CAD / hour
- Other
Come work as a Food Service Worker with Vancouver Coastal Health (VCH) at Sechelt Hospital in Sechelt, BC! Apply now to join the team!
Added 3 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…
Added 3 mins ago
GC
General Help Part Time
Group Compass Ltee
Markham, ON
- Part-time
As a Tim Hortons Team Member you will be responsible for preparing, presenting and serving meals, drinks, ensuring the quality of the food and overall presentation.
Added 3 mins ago
UH
Nurse Practitioner- Neuro-Vascular (NeuroSX)
University Health Network
Toronto, ON
- Full-time
…patients in the Neuro-Vascular (NeuroSX) group. As an integral member of the clinical team providing care to this patient population, the NP will also provide leadership in identifying…
Added 3 mins ago
HG
H&M Sales Advisor
H&M Group
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 3 mins ago
B
Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
The Client Service Associate role supports one or more Investment Advisors (IAs) and IA Team and staff, and Private Wealth branch operations with day-to-day administration and provides…
Added 17 mins ago
CI
Mental Health Nurse
Calian in Space & Technology
Victoria, BC
- Part-time
…population, operational trauma and occupational health. As a member of the multi-disciplinary team, you would provide Mental Health Nursing services to Canadian Armed Forces members in…
Added 17 mins ago
HS
hotel front desk supervisor
Home2 Suites by Hilton
Thunder Bay, ON
- Full-time
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 17 mins ago
N(
Clinical Instructor, Registered Nurse (Casual)
NBCC (New Brunswick Community College)
Moncton, NB
- $33.85 to $52.08 CAD / hour
- Internship
…program (NB CRIB). When you work at NBCC, you are a valued team member and a part of a community of leaders who are driven by learning excellence and social and economic…
Added 17 mins ago
H
attendant, food service counter
Harvey's
Quebec, QC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 17 mins ago
ZA
Lot Attendant - Martin Grove Volkswagen (26272)
Zanchin Automotive Group
Vaughan, ON
- Full-time
…for an experienced and enthusiastic LOT ATTENDANT to join the…
Added 17 mins ago
LH
2600002646 - Registered Nurse
Lakeridge Health
Oshawa, ON
- Full-time
To use nursing process in providing patient care in a primary nursing environment. To participate as a member of the Health Care Team and the Nursing Team. As an individual practitioner, to…
Added 17 mins ago
BC
Service Clerk - Switchboard
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Health Information Management, you will be an active team member, in a multi skilled multi-disciplinary environment. This position is the first point of contact…
Added 17 mins ago
BI
food counter attendant
Bowen Island Pub
Bowen Island, BC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 17 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 17 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 17 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrated ability to work as a member of a multidisciplinary team
Added 17 mins ago
TI
Operations officer-II
TekStaff IT Solutions
Toronto, ON
- Contract
…maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure CUSTOMER: - Positively…
Added 17 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Exceptional interpersonal and communication skills with a team focus
Added 17 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 17 mins ago
VC
Executive Assistant - VP
VON Canada
ON · Ontario, Canada
- $30.9 to $32.83 CAD / hour
- Part-time
The Executive Assistant (EA) enables the Vice President (VP) and their team to advance the mission and goals of VON. The EA supports the VP’s department which is an executive level national…
Added 17 mins ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 17 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
With over 130 years of service, BCHS is evolving with a renewed focus on excellence, collaboration, and innovation. Our strategic priorities center on Quality Care, Connected Teams, and a…
Added 17 mins ago
KT
Temporary Tire Technician (Retail) - Kanata, ON
Kal Tire
Ottawa, ON · Kanata, ON
- Temporary
Upon shortlisting, you will be contacted by a member of our team and invited to an onsite interview with a possible walkthrough of the store including the service area so please dress…
Added 17 mins ago
H
H&M Sales Advisor
H&M
Coquitlam, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…

BMO

Customer Service Representative

Kelowna, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Application Deadline:

10/15/2026

Address:

3155 Lakeshore Road, Unit 16

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice and guidance. They also handle daily banking transactions, manage cash, and support operational activities to ensure branch business objectives are met.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Compliance
Team collaboration
Organization skills
Banking transactions
Referral initiation

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Compliance
Risk Management
Digital Banking
Credit Cards
Personal Banking
Inventory Management
Referrals
Regulatory Requirements
Money Laundering Reporting
Sales
Branch Operations

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