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Added 4 mins ago
BC
Human Resources Manager - Full Time Regular
BC Centre for Ability
Vancouver, BC
- Full-time
…(OH&S), and accreditation standards. The role serves as a trusted partner and consultant to executive leaders, directors, and operational…
Added 4 mins ago
IE
Financial Analyst
ILSC Education Group
Toronto, ON
- Full-time
Partner with business leaders to support financial planning, performance management, and decision-making.
Added 4 mins ago
T
Customer Experience Associate
TD
Oakville, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 4 mins ago
D
Corporate Relations Director, Canada
Diageo
Toronto, ON · Downtown Toronto
- Full-time
Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep…
Added 4 mins ago
C
Manager, Continuity & Response
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
As Manager, Continuity & Response you oversee Clio's Business Continuity program to ensure readiness and response capabilities are active, tested, and up-to-date. You will be collaborating…
Added 4 mins ago
C
Director, Content Creation
CIBC
Toronto, ON
- Full-time
You will partner across Content Creation to manage team and project capacity, leveraging applicable planning tools (CRM/Cognata), AI-enabled workflows, data and automation to improve…
Added 4 mins ago
B
Business Architect Portfolio Management - Rise Program
BMO
Toronto, ON · FCP
- Full-time
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By…
Added 4 mins ago
A
Principal Data Analyst
Autodesk
Vancouver, BC · BC · Toronto, ON · ON · Montreal, QC · Quebec, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk has invested in data-driven decision-making, optimizing our platform’s business, product, and cost. The next five years will transform how we work, with a surge in data volume and…
Added 18 mins ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
…are no bosses. Decisions are meant to be distributed to the people who are best able to make the decisions which means more freedom for individuals to contribute at their highest levels. We…
Added 18 mins ago
AC
Group Portfolio Lead
Aviva Canada
Markham, ON
- Full-time
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and…
Added 18 mins ago
WI
Senior Technical Director - Tailings, Waste Dumps and Stockpiles
WSP in Canada
Calgary, AB
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 18 mins ago
BV
Sr. Human Resources Business Partner
Bureau Veritas
Mississauga, ON
- Full-time
Partner with senior leaders to develop and execute people strategies that support business growth and transformation.
Added 18 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Make a Difference. Lead with Purpose. Support the People Who Deliver Care.
Added 18 mins ago
R&
Principal Data Scientist, Agentic AI Technical Lead
Robots & Pencils
Canada
- Full-time
…voice on technical decisions with client leadership. You'll partner closely with executives to define the AI roadmap and make high-stakes decisions that determine how agentic AI scales…
Added 18 mins ago
UI
Junior Business Analyst
Util-Assist Inc.
Newmarket, ON
- Full-time
Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation - empowering them with…
Added 18 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 18 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Developed Finance into a trusted strategic partner for business leaders globally.
Added 18 mins ago
BC
Human Resources Manager
BC Centre for Ability
Vancouver, BC
- Full-time
…(OH&S), and accreditation standards. The role serves as a trusted partner and consultant to executive leaders, directors, and operational…
Added 18 mins ago
VS
General Manager (2026-10874)
Verve Senior Living
Toronto, ON
- Full-time
There will also be opportunities for professional growth as you strengthen your expertise in business operations, financial management, strategic planning, people leadership, sales support,…
Added 18 mins ago
WA
Accounts Payable Concierge
We Are Social
Toronto, ON
- $42,000 to $52,000 CAD / year
- Full-time
…we thrive on what's trending and creating campaigns that get people buzzing. We call it "Ideas Worth Talking About," and we're proud to have played a part in some of the most culturally…
Added 18 mins ago
C
Finance Lead, Operations Support-EN
CAE
Montreal, QC
- Full-time
In this role you’ll serve as the lead finance business partner for Global Technology & Products (GTP) and Allocation Functions, providing financial leadership, governance, and strategic…
Added 20 mins ago
GW
Group Experience and Event Coordinator - Whistler, BC
Gibbons Whistler
Whistler, BC
- $50,000 to $55,000 CAD / year
- Full-time
At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.
Added 20 mins ago
Director, Procurement
Momentum Financial Services Group
Toronto, ON
At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind…
Added 20 mins ago
Director, Engineering and Procurement, AI Fabric
Bell
Calgary, AB
…AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 35 mins ago
Software Engineer II, Earnings
Toast
Toronto, ON
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

BMO

Customer Service Representative

New Westminster, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/15/2026

Address:

66 Tenth Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support branch operations, manage cash transactions, and collaborate with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash handling
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Inventory management
Relationship building
Needs-based selling
Team collaboration
Organization

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Digital Banking
Sales Referrals
Inventory Management
Anti-Money Laundering
Personal Banking
Credit Cards
Business Banking
Transaction Processing
Regulatory Requirements
Operational Support
Customer Profiles
Financial Advice
Branch Operations
Service Level Agreements

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