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Added 32 mins ago
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Strategic Sourcing Specialist, Corporate Services-EN
CAE
Montreal, QC
- Full-time
Reporting to the Category Manager, Indirect Global Procurement & Supply Management, the Strategic Sourcing Specialist is responsible for Category Strategy, Strategic Sourcing, Critical…
Added 32 mins ago
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US Corporate Tax - Calgary - Senior Manager
EY
Calgary, AB
- Full-time
You’ll have the opportunity to build a dynamic career, with the global scale, inclusive culture and technology to become the best version of you. You’ll get a unique glimpse deep inside a…
Added 32 mins ago
IG
Project Manager (Finance & Tax)
Infotree Global Solutions
Montreal, QC
- Contract
The Finance and Tax (F&T) Transformation and Continuous Project Manager will manage a portfolio of Finance and Tax process/tool optimization projects under the supervision of the local team…
Added 47 mins ago
T
Senior Analyst, Governance and Control
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, is to support TDS businesses in adhering to applicable Financial Crimes Risk Management (FCRM) and…
Added 47 mins ago
Senior Manager, Banking Execution Capital Markets, International Banking - GBM
Scotiabank
Toronto, ON
…resolution of the same.Liaise with and manage relationships with Global Risk Management, International Banking, Global Banking and Markets, Counterparty Credit Risk, Market Risk Management,…
Added 47 mins ago
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Strategic Sourcing Specialist, Corporate Services
CAE
Montreal, QC
- Full-time
Reporting to the Category Manager, Indirect Global Procurement & Supply Management, the Strategic Sourcing Specialist is responsible for Category Strategy, Strategic Sourcing, Critical…
Added 47 mins ago
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Représentant service à la clientèle
BMO
Boucherville, QC
- Part-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 47 mins ago
Spécialiste sécurité alimentaire
Barry Callebaut
NB · St-Hyacinthe, NB
The Food Safety Specialist reports to the Plant QA Manager and serves as the technical owner of the site's food safety programs. The role is responsible for implementing and maintaining…
Added 1 hour ago
KG
Intermediate Risk and Control Analyst (GRC, ServiceNow)
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Seeking an Intermediate Risk and Control Analyst with 6 + years of Operational Controls Testing experience in the Banking sector. The role involves conducting control assessments, testing…
Added 1 hour ago
HI
Account Manager, Employee Benefits and Retirement
HUB International
Brantford, ON · Toronto, ON · Oakville, ON · Markham, ON · St. Catharines, ON
- Full-time
The Employee Benefits Account Manager services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB…
Added 1 hour ago
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Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
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Data Scientist II
TD
Toronto, ON
- Full-time
…partnership to deliver measurable outcomes across operations, risk, and performance…
Added 1 hour ago
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FP Client Service Associate
TD
Toronto, ON · Calgary, AB
- Full-time
Maintain a culture of risk management and control, identifying risks and escalating matters when appropriate
Added 1 hour ago
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Manager, RCM & Regulatory Change, Wealth Compliance (5062)
TD
Toronto, ON
- Full-time
Provide independent oversight, challenge, and guidance to ensure effective management of regulatory compliance risk, including oversight of regulatory change identification, assessment,…
Added 1 hour ago
TE
EIC Controls Technician
TC Energy
Rapid City, MB · Grenfell, SK · Moosomin, SK · Regina, SK · Caron, SK · Richardson, SK
- Full-time
…Technician to join our operations team. Reporting to the Area Manager, the EIC Controls Technician is responsible for operating and maintaining natural gas compression and auxiliary…
Added 1 hour ago
TE
EIC Controls Technician
TC Energy
Rapid City, MB · Grenfell, SK · Moosomin, SK · Regina, SK · Caron, SK
- Full-time
…Technician to join our operations team. Reporting to the Area Manager, the EIC Controls Technician is responsible for operating and maintaining natural gas compression and auxiliary…
Added 1 hour ago
AC
Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol High Speed Products Group is a global leader in high-speed, high-bandwidth interconnect solutions supporting the data center, networking, server, storage, AI/ML and…
Added 1 hour ago
Project Engineer, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Support the Manager, Facilities MOP and assigned Facilities Project Manager in coordinating engineering deliverables, technical decisions, action items, schedules, estimates, risk…
Added 1 hour ago
Project Manager, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
Support scoping, bidding, evaluation, award, administration, and performance management of consultants, contractors, fabricators, equipment vendors, and subcontractors in collaboration with…
Added 1 hour ago
Project Engineer, Pipeline MOP (Contract)
Trans Mountain
Calgary, AB
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Added 1 hour ago
Project Manager, Pipeline MOP (Contract)
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Support scoping, bidding, evaluation, award, administration, and performance management of consultants, contractors, fabricators, equipment vendors, and subcontractors in collaboration with…
Added 1 hour ago
Senior Manager, Healthcare & Professional Specialist
Scotiabank
Toronto, ON
…accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet…
Added 1 hour ago
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Senior Manager, Board Services, Enterprise Board Management
BMO
Toronto, ON · FCP
- Full-time
Maintains BMO Corporate Governance website and certifies accuracy of portfolio information in Global Entity Management System (GEMS).
Added 1 hour ago
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Manager, Information Risk Management
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Manager, Information Risk Management, plays a critical role in supporting regulatory readiness by leading and coordinating Line 2 activities related to regulatory requests, data calls,…
Added 1 hour ago
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Gestionnaire des Projets Technique / Technical Project Manager
RTX
Longueuil, QC
- Full-time

BMO

Customer Service Representative

Port Coquitlam, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/15/2026

Address:

2325 Ottawa Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions and digital tools. They also manage operational tasks, including cash reconciliation and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital proficiency, and a commitment to professional service and regulatory compliance.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Problem solving
Interpersonal skills
Communication
Risk management
Compliance
Inventory management
Team collaboration
Relationship building
Transaction processing
Financial advisory

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Regulatory Requirements
Personal Banking
Credit Cards
Treasury
Branch Operations
Problem Solving
Communication Skills
Teamwork
Professional Presence

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