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Added 1 min ago
FP
Accounting supervisor
Finvo Partners Ltd.
Edmonton, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 5 mins ago
PH
Bookkeeper
PHI Hotel Group
Hinton, AB
- From $28.5 CAD / hour
- Full-time
- On-site
Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems
Added 7 mins ago
DM
Management accountant
DBC Marine Safety Systems Ltd.
St. John's, NL
- $65,000 to $85,000 CAD / year
- Full-time
- On-site
Added 9 mins ago
SC
Assistant Branch Manager - Namao Centre
Servus Credit Union
Edmonton, AB
- Full-time
…primary goal is to empower, support and develop your team of Financial Advisors. As an Assistant Branch Manager, you have a passion for leading people and can help your Financial Advisors…
Added 9 mins ago
WT
Senior Analyst, Investment Research
Wealthsimple Technologies
Remote, Canada
- $123,200 to $154,000 CAD / year
- Full-time
- Remote
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading,…
Added 9 mins ago
Principal Enterprise Account Manager, Financial Services (Banking)
Amazon
Toronto, ON
- Knowledge of cloud computing and AI transformation trends in Financial Services / Banking industry
Added 9 mins ago
FB
Financial Analyst - Holding Companies
fgf brands
Toronto, ON · North York, ON
- Other
SummaryThe Financial Analyst – Group Companies, will provide overall financial support in making informed strategic decisions & financial/business analysis. This role is ideal for an early…
Added 9 mins ago
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Operations Support Agent
Desjardins
Saguenay, QC · St-Jean, QC · Caisse d'économie Desjardins de la Métallurgie et des Produits forestiers (Saguenay-Lac-Saint-Jean)
- Full-time
Added 23 mins ago
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Events and Programs Coordinator
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
…seminars for member engagement, Indigenous engagement, and Financial Literacy programming delivered to the public through a network of CPA volunteers. Focusing on coordination,…
Added 23 mins ago
A
Data Designer / Data Business Systems Analyst
Apexon
Toronto, ON
- Full-time
Data Designer / Data Business Systems Analyst – Databricks & Financial Services
Added 23 mins ago
E
Senior QE + AI Engineer
enableIT
Toronto, ON
- $75 to $80 CAD / hour
- Contract
Experience with enterprise planning, financial planning, or performance management applications.
Added 23 mins ago
P&
Team Lead, Business Application Solutions Support
Public & Business Services & Procurement | Services au public et aux entreprises & Approvisionnement
Toronto, ON
- Temporary
Think of a system that drives the financial operations of an entire organization, where accuracy and insight are critical. Now imagine leading that system forward, ensuring it evolves with…
Added 23 mins ago
TR
Junior Accounting Analyst
Teck Resources Limited
Kamloops, BC
- Full-time
Reporting to the Supervisor, Financial Accounting, the Junior Accounting Analyst is responsible for providing financial accounting and administrative support to the finance team at our…
Added 23 mins ago
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Accounts Receivable Clerk
Greenlite
Pointe-Claire, QC
- Full-time
Reporting to the Senior Financial Controller, the ideal candidate is organized, accurate, efficient, and able to manage multiple priorities in a fast-paced environment. We are looking for…
Added 23 mins ago
RA
Senior Risk & Control Analyst (Archer / GRC)
Recruit Action inc.
Toronto, ON
- $54 to $74 CAD / hour
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3-5+ years of experience in Risk Management, Control Governance, Data Governance, GRC Administration, or Financial Services.
Added 23 mins ago
SC
Customer Services Consultant - Southern Cross Pet Insurance
Southern Cross Health Insurance
Hamilton, ON
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Added 23 mins ago
IS
Project Manager (Data)
Iris Software Inc.
Toronto, ON
- Contract
Our Client is a Canadian multinational financial services company and the largest bank in Canada by market capitalization. The bank serves over 17 million clients and has more than 89,000…
Added 23 mins ago
IS
Java Full Stack Lead
Iris Software Inc.
Toronto, ON
- Full-time
Iris's client, one of the world's largest multinational investment banking and financial services corporation is looking to hire a Java Full Stack Lead Our direct client is a is a…
Added 23 mins ago
VC
Accounts Administrator
Vtrain Canada
Guelph, ON
- Full-time
…processing accounts payable and receivable, maintaining accurate financial records, and supporting day-to-day accounting activities. The role includes preparing invoices, tracking payments,…
Added 23 mins ago
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Azure Databricks Developer With ADLS
Yochana
Toronto, ON
- Full-time
Added 24 mins ago
AI
Accounts Payable Manager
American Iron and Metal
Montreal, QC
- Full-time
Identify financial and operational risks and implement appropriate mitigation strategies.
Added 24 mins ago
AI
Strategic Sourcing Manager
American Iron and Metal
Montreal, QC
- Full-time
Strong analytical, financial, communication, and influencing skills.
Added 24 mins ago
Financial Analyst, External Reporting
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
New Glasgow, NS
We are currently looking for a Financial Analyst, External Reporting to join our Finance team.
Added 24 mins ago
CE
Billing Coordinator
Carmichael Engineering Ltd.
Mississauga, ON
- Full-time
Added 24 mins ago
O
Analyst, Finance and Accounting
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Financial Analyst is responsible for supporting financial reporting, full-cycle accounting, and month-end, quarter-end, and year-end close activities across multiple legal entities and…

BMO

Customer Service Representative

Burnaby, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/15/2026

Address:

3778 Grand Promenade

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with team members to achieve branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer Service
Financial Solutions
Cash Handling
Needs-based Conversation
Digital Literacy
Problem Solving
Interpersonal Skills
Communication
Risk Management
Compliance
Inventory Management
Sales
Team Collaboration
Organization
Attention To Detail

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Regulatory Compliance
Money Laundering Reporting
Digital Banking
Sales Referrals
Inventory Management
Personal Banking
Credit Cards
Banking Transactions
Service Level Agreements
Market Trends
Operational Support
Customer Profiles
Financial Advice
Branch Operations
Professional Presence

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