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Added 1 min ago
AW
Senior Revisor/Translator, Temporary
Aviso Wealth
Remote, Canada
- $70 CAD / hour
- Contract
- Remote
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 1 min ago
AW
Senior Revisor/Translator, Temporary
Aviso Wealth
Remote, Canada
- $70 CAD / hour
- Contract
- Remote
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 1 min ago
BA
Sr. Financial Analyst
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Reporting to the Director, Finance, the candidate will play a key role in the financial reporting, operational finance, and process transformation activities supporting Brookfield’s real…
Added 1 min ago
B
représentant en service client
BMO
Joliette, QC
- Part-time
The above represents BMO Financial Group’s pay range and type.
Added 1 min ago
B
Senior Manager, Finance (Controllership, Canadian P&C)
BMO
Toronto, ON · FCP
- Full-time
The Senior Manager, Finance (Controllership) role is a high-impact leadership opportunity supporting Business Banking and Commercial Banking. The ideal candidate is a seasoned CPA and…
Added 1 min ago
B
Personal Banker
BMO
Rosemère, QC
- Full-time
The above represents BMO Financial Group’s pay range and type.
Added 1 min ago
B
Assistant Branch Manager
BMO
Sudbury, ON
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 14 mins ago
ST
Key Account Manager
Sales Talent Group
Canada
- Full-time
…Existing Key Accounts and Drive Retail Execution The Key Account Manager will take ownership of important existing retail accounts and work closely with buyers, distributors, and internal…
Added 14 mins ago
SB
Branch Manager, Mississauga Branch
Shinhan Bank Canada
Mississauga, ON
- Full-time
Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services…
Added 14 mins ago
IF
Assistant Branch Manager
iA Financial Group (Industrial Alliance)
Toronto, ON
- Full-time
Reporting to the Regional Manager, the Assistant Branch Manager is responsible for supporting the Branch Managers and providing operational and administrative support and assisting the…
Added 14 mins ago
BI
Credit Risk Analyst
BMO Insurance
Toronto, ON
- Full-time
Undergraduate degree in Finance, Accounting, Economics, Business Administration, or a related discipline.
Added 14 mins ago
AC
Marketing & Content Manager
American Capital Group
Heart's Content, NL
- Full-time
American Capital Group is seeking a creative and strategic Marketing & Content Manager to lead our digital presence and content strategy from our Manhattan office in the Financial District.…
Added 16 mins ago
F
Senior Financial Analyst
Fasken
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
Reporting to the Manager, Finance, the Senior Financial Analyst (also referred to as “SFA”) is responsible for coordinating and performing complex tax compliance, reporting, and analytical…
Added 27 mins ago
RE
Senior Quantitative Research Analyst
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
Business group: Client Experience Management Office
Added 27 mins ago
DG
Directeur commercial | F&I
Dilawri Group of Companies
Laval, QC
- Full-time
Possess 2 years of experience in an automotive dealership as a Finance Manager;
Added 29 mins ago
DG
Sales Administrator
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the…
Added 29 mins ago
A
Senior Revisor/Translator, Temporary
Aviso
Montreal, QC
- $70 CAD / hour
- Contract
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 29 mins ago
A
Senior Revisor/Translator, Temporary
Aviso
Toronto, ON
- $70 CAD / hour
- Contract
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 29 mins ago
NB
Associate
National Bank of Canada
Sept-Îles, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 29 mins ago
RM
Accounting Technician
Remember Me Roofing
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…the day-to-day bookkeeping and accounting data entry for a group of related companies operating in construction, roofing/exteriors, real estate, and property…
Added 30 mins ago
IT
HR and Payroll Administrator
InTandem Talent
AB · Kitimat, BC · Calgary, AB · Edmonton
- Full-time
…industry. Through our affiliation with the Soletanche Freyssinet group of companies, SB Canada combines local experience with international expertise and can confidently say “Build on…
Added 46 mins ago
4A
Business Manager
401 Auto
Hamilton, ON
- Full-time
Now Hiring: Driven Automotive Business Manager – Take the Lead on Finance & Insurance, Maximize Profitability, and Deliver an Exceptional Client Experience!
Added 46 mins ago
T
Law Clerk III
TD
Toronto, ON · Montreal, QC
- Full-time
Review and assess requests received from the TD Insurance Affinity Market Group and provide guidance as needed. Prepare and update affinity agreements, draft requested amendments and…
Added 46 mins ago
T
Audit Manager II, Financial Crimes Audit, High Risk Areas (667)
TD
Toronto, ON
- Full-time
The Audit Manager II supports the Associate Vice President (AVP), Financial Crimes Audit, High Risk Areas and Senior Audit Group Manager, Financial Crimes Audit, High Risk Areas with the…
Added 46 mins ago
T
Product Group Technology Lead II (Notify Now)
TD
London, ON · Toronto, ON
- Full-time
This role will lead all technology related areas of the Notify Now product group within GTS – Digital and AI Servicing. This role provides technical leadership and delivery expertise to…

BMO

Customer Service Representative

Burnaby, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/15/2026

Address:

3778 Grand Promenade

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with team members to achieve branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer Service
Financial Solutions
Cash Handling
Needs-based Conversation
Digital Literacy
Problem Solving
Interpersonal Skills
Communication
Risk Management
Compliance
Inventory Management
Sales
Team Collaboration
Organization
Attention To Detail

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Regulatory Compliance
Money Laundering Reporting
Digital Banking
Sales Referrals
Inventory Management
Personal Banking
Credit Cards
Banking Transactions
Service Level Agreements
Market Trends
Operational Support
Customer Profiles
Financial Advice
Branch Operations
Professional Presence

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