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Added 9 mins ago
LC
Associate Product Manager
Loblaw Companies Limited
Brampton, ON
- Full-time
Associate Product Manager, Value Creation - 12mth contract
Added 9 mins ago
LC
Digital Merchandising Specialist (14 Months Contract)
Loblaw Companies Limited
Toronto, ON
- Full-time
…customer engagement, drive on-site conversion, and increase…
Added 23 mins ago
ACCOUNT MANAGER - CONTRACT
Green Shield Canada
London, ON · Toronto, ON · Windsor, ON
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.
Added 23 mins ago
B
Customer Service Representative
BMO
Hanover, ON
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 43 mins ago
VA
Aircraft Maintenance Engineer, Heavy Maintenance
Voyageur Aviation
North Bay, ON
- Full-time
…aviation services - from engineering and maintenance capabilities, part sales and logistics management to aircraft leasing, and contract flying…
Added 43 mins ago
VA
Lead Hand - Accessory Shop
Voyageur Aviation
North Bay, ON
- Full-time
…aviation services - from engineering and maintenance capabilities, part sales and logistics management to aircraft leasing, and contract flying…
Added 59 mins ago
B
Financial Planner
BMO
Toronto, ON
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 59 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
B
Mortgage Specialist
BMO
Ottawa, ON
- Full-time
…BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs…
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
London, ON
- Up to $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 1 hour ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Penticton, BC
- $18.25 to $19 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Penticton, BC
- $18.25 to $19 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
TH
Merchandising Execution Associate Part-Time (4 Month Contract) - 7064 Westend
The Home Depot
Canada
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 2 hours ago
M
Business Development Advisor - Southern Alberta - Calgary
Mitacs
Calgary, AB
- Full-time
- Temporary
Full-time temporary employment - One (1) year contract – mat leave replacement
Added 2 hours ago
IF
Agency Support Agent (Brossard)
iA Financial Group
Montreal, QC · Brossard, QC
- Full-time
Providing administrative and operational support to the sales force, including contract onboarding, orientation, integration, and offboarding of advisors
Added 2 hours ago
Marketing Coordinator - 6 Month Contract
The Canada Life Assurance Company
Toronto, ON
…planning, coordination and execution of marketing initiatives in Sales Enablement. This role will work closely with Marketing Managers, Associate Marketing Managers and cross‑functional…
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
London, ON
- $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 2 hours ago
B
Personal Banking Associate
BMO
Surrey, BC
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 3 hours ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 4 hours ago
UO
Catering and Event Coordinator
University of Waterloo
Waterloo, ON
- Full-time
…workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every…
Added 4 hours ago
UO
Analytical Lab Services Specialist
University of Waterloo
Waterloo, ON
- Full-time
…workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every…
Added 4 hours ago
UO
Industry Engagement Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every…
Added 4 hours ago
T
Inside Sales Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Job Role & Profile: B2B Sales Customer Expert II
Added 4 hours ago
T
Operations Manager
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Job Role & Profile: B2B Sales Assistant Manager
Added 4 hours ago
T
Lead Prospector
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
As a Lead Prospector, you will work closely with the Sales and Pre Sales teams, and are primarily responsible for discovering potential customers to contact. You will utilize a mix of…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/15/2026

Address:

5661 152 Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Interpersonal skills
Problem solving
Digital literacy
Communication
Risk management
Compliance
Team collaboration
Organization
Referral management
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support
Transaction Processing

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