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Added 10 mins ago
WC
(CAN) OMNI Department Manager Temporary
Walmart Canada
Mount Pearl, NL
- Contract
Position Summary...The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the…
Added 10 mins ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Mount Pearl, NL
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 10 mins ago
WC
(CAN) OMNI Lead Department Manager
Walmart Canada
Mount Pearl, NL
- Full-time
…area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 10 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
North Battleford, SK
- Full-time
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 10 mins ago
CE
Class 5 Driver
Cooper Equipment Rentals Limited
Surrey, BC
- Full-time
Continuous training, learning and development opportunities
Added 10 mins ago
SE
Inside Sales Representative - Software
Schneider Electric
Vancouver, BC
- $81,600 to $122,400 CAD / year
- Full-time
Participate in ongoing sales enablement and training to build product and industry knowledge
Added 10 mins ago
WC
(CAN) Self Checkout Attendant (LC)
Walmart Canada
Niagara Falls, ON
- Full-time
…over the age of 18 and has successfully completed required training to handle alcohol…
Added 10 mins ago
M
Partenaire d'affaires - RH
Modaxo
Montreal, QC
- Full-time
…culture, and competition. This position reports to the General Manager with a dotted line to the VP…
Added 10 mins ago
SE
Talent Development Partner
Schneider Electric
Milton, ON
- $114,750 to $162,000 CAD / year
- Full-time
…regarding the pay range can be directed to the recruiting / hiring…
Added 10 mins ago
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BrightStart Caledon Family Centre
Bolton, ON
- Full-time
Collaborates with the Community Engagement Manager to develop fund development communications including collateral, media relations and social media messaging.
Added 10 mins ago
SE
Inside Sales Representative - Software
Schneider Electric
Montreal, QC
- $81,600 to $122,400 CAD / year
- Full-time
Participate in ongoing sales enablement and training to build product and industry knowledge
Added 10 mins ago
MR
Brand Ambassador
Match Retail
Toronto, ON
- Part-time
…agency prides itself on top-notch people and best-in-class training to produce unparalleled execution that it measures with pinpoint accuracy. Learn more at…
Added 10 mins ago
WC
(CAN)Front End Checkout Team Associate (LC)
Walmart Canada
Carleton Place, ON
- Full-time
…over the age of 18 and has successfully completed required training to handle alcohol…
Added 11 mins ago
T
Mobile Mortgage Specialist
TD
Innisfil, ON
- Full-time
Targeted sales training is provided where you will build your sales skills and credit knowledge. Our comprehensive training will ensure you smoothly integrate within TD's employee focused…
Added 11 mins ago
T
Personal Banking Associate Trainee
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…mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting…
Added 11 mins ago
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Business Succession Advisor
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Vancouver, BC
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Added 11 mins ago
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High Net Worth Planner
TD
Vancouver, BC
- Full-time
· Carry out other tasks and duties as assigned by manager from time to time
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Personal Banking Associate
TD
Welland, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 11 mins ago
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Modelling / Forecasting Senior Analyst (Quants)
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Toronto, ON
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 11 mins ago
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Sr. Business Systems Analyst - Core Platform
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Participate in personal performance management and development activities, including cross training within own te
Added 11 mins ago
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Customer Experience Associate - Westmount, Claremont
TD
Montreal, QC
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 11 mins ago
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Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON · Markham, ON
- Full-time
…knowledge and working experience are beneficial but not required; training and guidance will be…
Added 11 mins ago
T
Personal Banking Associate Trainee
TD
Victoria, BC
- Full-time
…mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting…
Added 11 mins ago
T
KYC Business Insights & Enablement
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Toronto, ON · Markham, ON
- Full-time
Added 11 mins ago
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Personal Banking Associate
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We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/15/2026

Address:

5661 152 Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Interpersonal skills
Problem solving
Digital literacy
Communication
Risk management
Compliance
Team collaboration
Organization
Referral management
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support
Transaction Processing

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