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Added 5 mins ago
AC
Technician, Supplier Revenue
Alimentation Couche-Tard
Laval, QC
- Full-time
Under the supervision of the Senior Manager, Supplier Revenues, and as part of the Accounting team, the Supplier Revenue Technician provides valuable support to the Merchandising team by…
Added 5 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 33 mins ago
S-
Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
More specifically, GBM provides clients with corporate lending; transaction banking (including payments, trade finance and cash management); investment banking (including corporate finance…
Added 36 mins ago
T
Credit Analyst II
TD
Oshawa, ON · Peterborough, ON
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 36 mins ago
Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank
Toronto, ON
More specifically, GBM provides clients with corporate lending; transaction banking (including payments, trade finance and cash management); investment banking (including corporate finance…
Added 36 mins ago
R
Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
RTX
Longueuil, QC
- Full-time
…essentielles, du transport de passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 hour ago
T
Associate Marketing Manager
TD
Toronto, ON
- Full-time
We are seeking an Associate Marketing Manager who is a strategic thinker and problem solver with the ability to work in a fast paced environment. This ideal individual will have a knowledge…
Added 1 hour ago
T
Strategic Sourcing Manager II
TD
Toronto, ON
- Full-time
…requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of…
Added 1 hour ago
B
Gestionnaire de portefeuille
BMO
Montreal, QC · DEMA
- Full-time
Supports cash management product implementation and financial transaction set-up.
Added 1 hour ago
B
Customer Service Representative
BMO
Kamloops, BC
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 1 hour ago
CH
Night Auditor
Crescent Hotels & Resorts
London, ON
- Part-time
As a Night Auditor you will be working with our Front Office Manager and Guest Services team to provide a positive guest experience from reservation to check-out, while maximizing room…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Constant, QC · St Constant, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Beauharnois, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 2 hours ago
ZC
Manager, Board Services & Corporate Governance
ZSA Canada
Toronto, ON
- Full-time
Reporting to the Vice President, Legal, the Manager, Board Services & Corporate Governance will play a key role in coordinating CEEFC’s Board and Committee processes, maintaining corporate…
Added 2 hours ago
R
Client Advisor
RBC
Virden, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 2 hours ago
CC
Senior Slot Floor Supervisor - Job ID J0926-0158
Columbia College
Calgary, AB
- Full-time
Reporting to the Slot Operations Manager, the Senior Slot Floor Supervisor provides senior operational leadership for the Slot Floor and supports the consistent performance of Slot Floor…
Added 2 hours ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 2 hours ago
C
Leasing Manager
CBRE
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a CBRE Transaction Management Sr. Manager, you will manage a team that provides ongoing management of real estate transaction activities for a complex or high-profile portfolio of…
Added 2 hours ago
1
Senior Engagement Manager
15Rock
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
3–5 years in management consulting, transaction advisory, financial services strategy, private equity value creation, corporate strategy or development, or a similar client-facing role.
Added 2 hours ago
Manager, Financial Planning & Analysis (Group Treasury)
Scotiabank
Toronto, ON
…portfolios. Reporting to the Director, Group Treasury FP&A, the Manager will be responsible for consolidating and preparing monthly and quarterly management reporting, business line…
Added 2 hours ago
JC
Private Equity Fund Administration Analyst
JPMorgan Chase & Co.
Toronto, ON
- Full-time
Work closely with manager, team and internal stakeholders to manage client expectations and ensure adherence to SLA timelines on client deliverables and ad hoc requests
Added 2 hours ago
CC
Member Service Supervisor 2
Coastal Community
Prince George, BC
- Full-time
We're a financial services co-operative with expansive reach across North Central BC, Vancouver Island, and the Gulf Islands, and we’ve got an exciting opportunity for you. Integris, a…
Added 3 hours ago
KC
Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
…(OSC)-regulated entity through which KPMG LLP provides investment banking services in Canada. KPMG Corporate Finance services are principally comprised of merger, acquisition and…
Added 3 hours ago
KC
Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
…(OSC)-regulated entity through which KPMG LLP provides investment banking services in Canada. KPMG Corporate Finance services are principally comprised of merger, acquisition and…
Added 3 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/15/2026

Address:

5661 152 Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates must possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Interpersonal skills
Problem solving
Digital literacy
Communication
Risk management
Compliance
Team collaboration
Organization
Referral management
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Money Laundering Reporting
Banking Products
Credit Cards
Personal Banking
Operational Support
Transaction Processing

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