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Added 8 mins ago
TS
VP, Debt Capital Markets, Corporate & Investment Banking
TD Securities
Toronto, ON
- Full-time
…candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
Added 8 mins ago
BC
Executive Advisor, Legal Services
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
Location: Toronto, Ottawa, Montreal, Calgary, or Edmonton
Added 8 mins ago
TS
Architect - Azure/Terraform- Cloud Platform Engineer
TECONICA SOFTWARES
Toronto, ON
- Contract
Added 8 mins ago
S
Front End - Manager Front End
Sobeys
Winkler, MB
- Full-time
Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.
Added 8 mins ago
RE
Senior Quantitative Research Analyst
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
Location Address:Toronto/Hybrid: 3 days in-office
Added 8 mins ago
TB
Manager, Maintenance & Repairs - Contract
The Beer Store
Bolton, ON
- Contract
We are currently searching for a Manager, Maintenance & Repairs - Contract, reporting to the Director, Real Estate & Construction. This is a Full-Time, 18 month contract opportunity. The…
Added 8 mins ago
OA
Cemetery Lead Hand - Beth Tzedec Memorial Park, Toronto
Ontario Association of Cemetery and Funeral Professionals (OACFP)
Toronto, ON
- Full-time
Reporting directly to the General Manager, who retains full responsibility and accountability for the management and operation of Beth Tzedec Memorial Park, the Cemetery Lead Hand is a…
Added 8 mins ago
RS
Logistics Supervisor - Weekend Afternoon Shift
Ryder System, Inc.
Milton, ON
- Full-time
Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
Added 8 mins ago
GS
Artificial Intelligence Engineer
Gala Solutions
Montreal, QC
- Contract
Location: Montreal (Day 1 onboarding onsite/in-office presence 3x/week)
Added 8 mins ago
DG
Directeur commercial | F&I
Dilawri Group of Companies
Laval, QC
- Full-time
Traiter les transactions de financement et de location avec exactitude et équité par l’entremise de sources de financement en vue de leur approbation;
Added 8 mins ago
C
Technology Program Manager
Cognizant
Toronto, ON
- Full-time
Cognizant is seeking an experienced 15 + years of experience Technology Program Manager to join a global banking technology organization. In this Associate Director-level role, you will…
Added 8 mins ago
R
Regional Plant Controller
Refresco
Mississauga, ON
- Full-time
Added 8 mins ago
TB
Project Manager, Real Estate & Construction
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Project Manager, Real Estate & Construction, reporting to the Director, Real Estate. This is a full-time, permanent opportunity. This role will oversee and…
Added 8 mins ago
RB
IT Operations Team Lead
Robert B. Somerville Co. Limited
King City, ON
- Full-time
…Microsoft 365, Microsoft Azure, Microsoft Entra ID, Intune/Endpoint Manager, SharePoint Online, Power Platform, and related cloud…
Added 10 mins ago
QM
Responsable de l'innovation produit - analyse du marché, croissance des catégories et stratégie
Quantum Management Services Ltd.
Dorval, QC
- $100,000 to $120,000 CAD / year
- Full-time
Position: Product Innovation Manager - Market Insights, Category Growth & Commercial Strategy
Added 10 mins ago
SD
CAD Drafter - Steel Fabrication & Construction Industry
Source Display Inc.
Vancouver, BC
- Full-time
…picking up the phone with a site superintendent or a project manager, asking the right questions, explaining a design clearly, and building good working relationships inside and outside the…
Added 10 mins ago
S
In Store Bakery - Baker
Sobeys
Winnipeg, MB
- Full-time
Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.
Added 10 mins ago
TB
maintenance manager
Travelodge by Wyndham Stony Plain
Stony Plain, AB
- Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 10 mins ago
RM
Accounting Technician
Remember Me Roofing
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Added 10 mins ago
CM
Mental Health Nurse
CASA Mental Health
AB · Edmonton, AB
- Full-time
Reporting to the Program Manager or Program Supervisor, the Mental Health Nurse works collaboratively within an interdisciplinary team to provide and coordinate services, including nursing…
Added 10 mins ago
H
Senior Electrical Power Engineer
HDR
Vancouver, BC
- Full-time
Work with Project Manager and Project Controller on project reviews with management as needed.
Added 11 mins ago
Front End - Manager Front End
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winkler, MB
Please note that this career opportunity is for a role at an independently owned and operated franchised/affiliate store location.
Added 11 mins ago
GC
Assistant Prosecutor - Legal Services (Contract Full-Time)
Grey County
Owen Sound, ON
- Full-time
…practices established by the County, the Provincial Offences Court Manager, and the Supervisor with respect to delivery of service to the…
Added 11 mins ago
PC
Process Engineer
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Saskatoon, SK
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Added 11 mins ago
COOK
Southbridge Healthcare LP
Toronto, ON
Monitors quality and quantity of food supplies ordered, proper operation of kitchen equipment and alerts Manager of problems. Recommends corrective action.

BMO

Customer Service Representative

Fort Smith, NT, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/29/2026

Address:

82 Breynat Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support branch operations, manage cash, and collaborate with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Interpersonal skills
Problem solving
Digital literacy
Communication
Organization
Collaboration
Risk management
Regulatory compliance
Banking services
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Anti-Money Laundering
Digital Banking
Sales
Credit Cards
Inventory Management
Banking Transactions
Relationship Management
Regulatory Environment
Personal Banking

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