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Added 7 mins ago
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Category Manager
Nokia
Ottawa, ON · Kanata, ON
- Full-time
The Category Manager role is a strategic procurement position responsible for managing the end-to-end lifecycle of a specific category within Nokia. The primary focus is on developing and…
Added 8 mins ago
Residence Attendant
City of Vancouver
Vancouver, BC
…decisions or required follow up are referred to the Residence Manager (RM). The work of the incumbent is reviewed in terms of the contribution to smooth operational outcomes of the facility…
Added 19 mins ago
GI
Residential property manager
Gestion Immobilière Ascentia
Montréal, QC
- From $79,000 CAD / year
- Full-time
Added 38 mins ago
Account Executive
Corpay
Vancouver, BC
Working with the Account Manager to ensure all Service Levels Agreements are met to ensure the highest level of customer service.
Added 1 hour ago
A
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Knowledge of success fee agreements is an asset
Added 1 hour ago
A
Business Development Manager
Ayming
Montreal, QC
- Full-time
Knowledge of success fee agreements is an asset.
Added 1 hour ago
CH
DIRECTOR OF FINANCE
Crescent Hotels & Resorts
Quebec, QC
- Full-time
Acts as the “Chief Business Officer” to the general manager and EC Team, and as such is responsible for evaluating the financial impact on business decisions.
Added 1 hour ago
S
Full-Time Student Optician: Orleans, ON
Specsavers
Orleans, ON
- Full-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 1 hour ago
S
Part-Time Student Optician: Orleans, ON
Specsavers
Orleans, ON
- Part-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 1 hour ago
TS
Housing Specialist
The Salvation Army in Canada
Newmarket, ON
- Full-time
Complete additional program-related tasks and responsibilities as assigned by the Program Manager/Coordinator
Added 2 hours ago
FC
Senior Contracts Administrator
Flatiron Construction Corp
Toronto, ON
- Other
Coordinates with project teams and the Contract and Claims Manager in tracking and monitoring change order and claims preparation and resolution.
Added 2 hours ago
FR
Property rentals manager
Firstar Realty Corp.
Quesnel, BC
- $20 to $30 CAD / hour
- Full-time
- Hybrid
Added 2 hours ago
FR
Property rentals manager
Firstar Realty Corp.
Kitimat, BC
- $20 to $30 CAD / hour
- Full-time
- Hybrid
Added 2 hours ago
FR
Property rentals manager
Firstar Realty Corp.
Prince George, BC
- $20 to $30 CAD / hour
- Full-time
- Hybrid
Added 2 hours ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
Strive to achieve and improve service level agreements and productivity targets
Added 2 hours ago
NP
Sr Manager, HR Services
Northland Power Inc.
Toronto, ON
- Full-time
The Sr Manager, HR Services is responsible for leading Northland’s global HR Services and Payroll functions, ensuring the delivery of efficient, scalable, compliant, and employee-centric…
Added 2 hours ago
TS
Housing Specialist
The Salvation Army Canada and Bermuda Territory
Newmarket, ON · York Housing & Supportive Services - Belinda's Place
- Full-time
Complete additional program-related tasks and responsibilities as assigned by the Program Manager/Coordinator
Added 3 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We are looking for our next Integrated Supply Chain Manager. Could it be you?
Added 3 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We are looking for our next Integrated Supply Chain Manager. Could it be you?
Added 3 hours ago
Staffing Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
…the established staffing guidelines and applicable Collective Agreements. Performs other office functions as required. Works closely with the Human Resources Consultant, ESP Systems…
Added 3 hours ago
Staffing Clerk
Winnipeg Regional Health Authority
Winnipeg, MB
…the established staffing guidelines and applicable Collective Agreements. Performs other office functions as required. Works closely with the Human Resources Consultant, ESP Systems…
Added 3 hours ago
Scheduling Clerk - SMHC
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Nurse Scheduling Manager, the Scheduling Clerk, in collaboration with the Coordinators of Patient Services (CPSs), assists in the maintenance of Direct Service…
Added 3 hours ago
MS
Project manager, construction
Manpower Services Canada Limit
Dartmouth, NS
- $35 to $45 CAD / hour
- Full-time
- Contract
- On-site
Prepare contracts and negotiate revisions, changes and additions to contractual agreements
Added 3 hours ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Manage sample and data access requests, including material transfer and data-sharing agreements with collaborators and industry partners.
Added 3 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…

BMO

Customer Service Representative

Fort Smith, NT, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/29/2026

Address:

82 Breynat Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support branch operations, manage cash, and collaborate with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Interpersonal skills
Problem solving
Digital literacy
Communication
Organization
Collaboration
Risk management
Regulatory compliance
Banking services
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Anti-Money Laundering
Digital Banking
Sales
Credit Cards
Inventory Management
Banking Transactions
Relationship Management
Regulatory Environment
Personal Banking

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