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Added 30 mins ago
AC
Mechanical Engineer
Amaris Consulting | Part of Mantu
ON · Ontario, Canada
- Full-time
…the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and…
Added 30 mins ago
AC
Pharmaceutical Data Scientist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
Added 30 mins ago
SF
Digital Expansion Analyst - Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
…including Braze, Adobe Target, Adobe Analytics, and Adobe Audience Manager. Use these platforms to execute campaign logic, configure audience segments, and support the implementation of new…
Added 1 hour ago
Manager - Risk, Process & Controls - French Bilingual
EY
Montreal, QC
…management, internal controls and internal audit functions. As a Manager, you will lead a team in delivering high-quality risk consulting services, focusing on the evaluation, design and…
Added 1 hour ago
H
Production Supervisor
High5
Brookfield, NS
- Full-time
…meetings and production level. Provide coverage for the Production Manager. Complete the weekly payroll for the production…
Added 1 hour ago
IE
Finance Specialist
ILSC Education Group
Toronto, ON
- Full-time
Reporting to the Accounting Manager, the Finance Specialist is responsible for overseeing the bookkeeping of the company and ensuring compliance with all applicable regulations, laws,…
Added 1 hour ago
TM
Manager, New Product Introduction
Trudell Medical International
London, ON
- Full-time
Added 1 hour ago
TM
Manager, Engineering - Design Support & Sustaining
Trudell Medical International
London, ON
- Full-time
Manager, Engineering – Design Support & sustaining
Added 2 hours ago
B
représentant en service client
BMO
Joliette, QC
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 2 hours ago
B
Senior Manager, Finance (Controllership, Canadian P&C)
BMO
Toronto, ON · FCP
- Full-time
The Senior Manager, Finance (Controllership) role is a high-impact leadership opportunity supporting Business Banking and Commercial Banking. The ideal candidate is a seasoned CPA and…
Added 2 hours ago
B
Personal Banker
BMO
Rosemère, QC
- Full-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 2 hours ago
B
Assistant Branch Manager
BMO
Sudbury, ON
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 2 hours ago
SM
Counsellor – Student Affairs and Services
Saint Mary's University
Halifax, NS
- Full-time
Under the direction of the Manager, Counselling, the Counsellor will:
Added 2 hours ago
V
Product Manager
Vasco
Remote, Canada
- Full-time
- Remote
…from what customers need and do. You'll be our first product manager, reporting to Seb, our CTO, and working across squads. You'll take part in product shaping sessions with our designers…
Added 2 hours ago
RE
Senior Quantitative Research Analyst
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
- 1st round 30minswith HM – Teams with the hiring manager
Added 2 hours ago
CC
Project Manager - High Rise Residential (Kitchener-Waterloo)
Clark Construction Management
Kitchener, ON
- Full-time
The Project Manager reports to the Senior Project Manager and is accountable for the overall project performance, planning and development including, cost, quality, safety, and schedule.…
Added 2 hours ago
G Licence Truck Delivery Driver
Diabetes Canada / National Diabetes Trust
Toronto, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 2 hours ago
T
Product Control Analyst
TD
Toronto, ON
- Full-time
In-depth knowledge of financial derivatives, valuations, accounting, and control practices gained through academic study or practical experience.
Added 2 hours ago
MU
Research Ethics Administrator
McGill University
Montreal, QC
- Full-time
…process of the clinical research. The REA advises researchers and study coordinators on appropriate practices pertaining to clinical research ethics, manages ethics applications to the MUHC…
Added 3 hours ago
SS
Unregulated Care Provider | Permanent Casual
Sienna Senior Living
Brantford, ON
- Part-time
Reporting incidents / near misses, illness or problems with residents to the Director of Wellness / General Manager
Added 3 hours ago
C
Credit Analyst
CIBC
Carman, MB
- Full-time
…their portfolios. As a Credit Analyst, you will maximize the manager’s productivity by providing administrative and credit support, as well as high-quality customer service. You will assist…
Added 3 hours ago
C
Digital Expansion Analyst - Simplii Financial
CIBC
Toronto, ON
- Full-time
…including Braze, Adobe Target, Adobe Analytics, and Adobe Audience Manager. Use these platforms to execute campaign logic, configure audience segments, and support the implementation of new…
Added 3 hours ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
Relationship Building – As a project manager the Analyst, Client onboarding & Sales Support will lead and manage the transition effort while collaborating with the team identified to…
Added 3 hours ago
B
Client Service Associate
BMO
Vancouver, BC · FBT
- Full-time
Typically between 3 – 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
Added 3 hours ago
B
Customer Services Representative
BMO
North Vancouver, BC
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

BMO

Customer Service Representative

Fort Smith, NT, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/29/2026

Address:

82 Breynat Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support branch operations, manage cash, and collaborate with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Interpersonal skills
Problem solving
Digital literacy
Communication
Organization
Collaboration
Risk management
Regulatory compliance
Banking services
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Anti-Money Laundering
Digital Banking
Sales
Credit Cards
Inventory Management
Banking Transactions
Relationship Management
Regulatory Environment
Personal Banking

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