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Added 12 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 25 mins ago
IW
Product Specialist, Investment Products - Winnipeg, Toronto
IG Wealth Management
ON · Ontario, Canada
- Full-time
Working closely with Investment Products, Distribution, Marketing, Operations, Compliance, Legal and investment management partners, the Product Specialist supports product communications,…
Added 27 mins ago
N
Customer Operations Manager
Novartis
Toronto, ON
- Full-time
…Supply Chain, Manufacturing, Quality, Medical, Regulatory, Marketing, Field Teams, Accounting, and Finance, this position enables therapy adoption, operational excellence, and a…
Added 1 hour ago
I
Associate Product Manager
ITW
Tecumseh, ON
- Full-time
Bachelor’s degree in business, Marketing, Engineering, related field, or equivalent experience is required.
Added 1 hour ago
AC
Marketing Intern, Canada
Axis Communications
Toronto, ON · Canada - ON - Toronto
- Full-time
Currently pursuing a degree or diploma in marketing or similar field
Added 2 hours ago
IF
Gestionnaire principal de la location/Senior Manager Rental
Impact Fulfillment Services
Montreal, QC
- Full-time
…parvient grâce à une mise en œuvre réussie des éléments suivants : marketing, gestion et exécution des ventes, responsabilités financières, leadership, opérations et gestion de flotte,…
Added 3 hours ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 3 hours ago
N
Customer Operations Manager
Novartis
Toronto, ON
- Full-time
…Supply Chain, Manufacturing, Quality, Medical, Regulatory, Marketing, Field Teams, Accounting, and Finance, this position enables therapy adoption, operational excellence, and a…
Added 3 hours ago
T
B2B Sales Customer Expert I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Bachelor's degree in Business Administration, Marketing, or a related field.
Added 3 hours ago
T
Enterprise Business Development Representative
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Partner with field promoters to drive customer attendance at marketing events, training, and other key activities to build awareness and education on Google’s solutions.
Added 5 hours ago
RS
Gestionnaire principal de la location/Senior Manager Rental
Ryder Supply Chain Solutions
Dorval, QC
- Full-time
…parvient grâce à une mise en œuvre réussie des éléments suivants : marketing, gestion et exécution des ventes, responsabilités financières, leadership, opérations et gestion de flotte,…
Added 6 hours ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Peterborough, ON
- Full-time
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies - Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and…
Added 6 hours ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies - Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and…
Added 6 hours ago
AG
Field Representative - Alcoholic Beverages
Acosta Group
Vaughan, ON
- Full-time
Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies - Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and…
Added 8 hours ago
FC
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe College
London, ON
- Full-time
…and employment opportunities according to business/industry/field standards and College/Ministry…
Added 10 hours ago
SI
Sales Manager
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Oakville, ON
- $70,000 to $75,000 CAD / year
- Full-time
Backed by an established organization with extensive technical expertise, project experience, and a strong sales and representative network across North America, we are expanding our…
Added 10 hours ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
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Added 11 hours ago
RS
Gestionnaire principal de la location/Senior Manager Rental
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- Full-time
…parvient grâce à une mise en œuvre réussie des éléments suivants : marketing, gestion et exécution des ventes, responsabilités financières, leadership, opérations et gestion de flotte,…
Added 11 hours ago
HT
Représentant commercial externe
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Blainville, QC
- Full-time
A college diploma or degree in Business, Commerce, Marketing, or a related field, or equivalent work experience, is preferred.
Added 12 hours ago
T
Business Development Manager
Tavoron
Winnipeg, MB
- Full-time
Spend time in the field coaching, mentoring, and supporting sales activities, customer meetings, and key pursuits.
Added 12 hours ago
AG
Inventory - Field Data Collector
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- Part-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals…
Added 12 hours ago
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Director of Marketing Strategy, Manulife Bank
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Bachelor’s degree in Marketing, Business Administration, or a related field; Master’s degree preferred.
Added 14 hours ago
O
Guest Experience Representative
OMERS
Toronto, ON · Scarborough Town Centre
- Part-time
Post-secondary education in a related field preferred (i.e. Hospitality/tourism, Marketing/Communications)
Added 14 hours ago
O
Guest Experience Representative
OMERS
Richmond Hill, ON · Hillcrest Mall
- Part-time
High School Education; post-secondary education preferred in a related field of study (i.e. Hospitality, Marketing/Communications, Real Estate/Property Management, etc.)
Added 14 hours ago
GP
Gestionnaire développement des affaires/Business development manager
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BMO

Customer Service Representative

Montreal, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/19/2026

Address:

9150, boulevard L'Acadie

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also manage operational activities, including cash transactions and supporting branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash handling
Needs-based selling
Digital banking
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Sales
Transaction processing
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Management
Compliance
Risk Management
Digital Banking
Sales
Referrals
Inventory Management
Anti-Money Laundering
Regulatory Requirements
Banking Transactions
Credit Card Services
Personal Banking

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