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Added 16 mins ago
TN
Roofing Sales Representative
Top Notch Roofing Inc
Chilliwack, BC
- $120,000 to $210,000 USD / year
- Full-time
Top Notch Roofing has been serving the Fraser Valley since the mid-90s with expert craftsmanship and a people-first approach. We're a well-established, family-owned company looking for a…
Added 16 mins ago
CO
Lift Attendant/Utilityperson Helper
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 16 mins ago
CO
Lift Attendant/Utilityperson Helper
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 16 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 17 mins ago
Crown Attorney
The Government of Nova Scotia
Port Hawkesbury, NS
…contribute to justice and public safety. Established in 1990 as the first statutorily based independent prosecution service in Canada, the mandate of the PPS is rooted in its commitment to…
Added 17 mins ago
C
Financial Services Representative II
CIBC
La Ronge, SK · Laronge-Reserve SooneyawiKumik
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 17 mins ago
C
Financial Service Representative
CIBC
Winnipeg, MB
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 17 mins ago
C
Financial Services Representative II
CIBC
Winnipeg, MB
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 17 mins ago
Route Service Representative
Cintas
Toronto, ON · Etobicoke, ON
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 31 mins ago
W
Heavy Equipment Technician - Shop (On-Highway)
Wajax
Grande Prairie, AB
- Full-time
…overtime opportunities. Your expertise will be key in ensuring first-time-right diagnostics and repair of, but not limited…
Added 1 hour ago
CG
Inside Sales Representative
Consolidated Gypsum Supply Ltd.
Calgary, AB
- Full-time
We're currently recruiting for an Inside Sales Representative in Calgary to work on our busy front desk, connecting with our valued customers and offering them the friendly, prompt, and…
Added 1 hour ago
Recreation Worker
HealthCareersInSask.ca
Montmartre, SK
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 1 hour ago
V
Head of National Accounts & Institutional Sales, Vanguard Canada
Vanguard
Toronto, ON
- Full-time
Current Dealing Representative designation in all provinces preferred. Otherwise, must be attained within first year.
Added 1 hour ago
GO
Crown Attorney
Government of Nova Scotia
Port Hawkesbury, NS
- Full-time
…contribute to justice and public safety. Established in 1990 as the first statutorily based independent prosecution service in Canada, the mandate of the PPS is rooted in its commitment to…
Added 2 hours ago
CO
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Contract
…The role will also support ERP implementation and act as a representative of the Finance Planning group to configure, test and rollout Workday Budgets, Project SKUs and Asset Management…
Added 2 hours ago
D
Personal Finance Advisor
Desjardins
Quebec, QC · Caisse Desjardins de l'Université Laval
- Full-time
4 weeks of flexible vacation starting in the first year
Added 2 hours ago
D
Client Financial Services Agent
Desjardins
Saint-Boniface, QC · Caisse Desjardins de Saint-Boniface
- Full-time
4 weeks of flexible vacation starting in the first year
Added 2 hours ago
D
Personal Finance Advisor
Desjardins
Sainte-Adèle, QC
- Full-time
4 weeks of flexible vacation starting in the first year
Added 2 hours ago
D
Wealth Management Advisor
Desjardins
Saint-Alexandre-de-Kamouraska, QC · Saint-Pascal, QC · Caisse Desjardins du Centre Est de Kamouraska
- Full-time
4 weeks of flexible vacation starting in the first year
Added 2 hours ago
D
Client Financial Services Agent
Desjardins
Prévost, QC · Caisse Desjardins de la Rivière-du-Nord
- Full-time
4 weeks of flexible vacation starting in the first year
Added 2 hours ago
C
Financial Services Representative - Universal Banker - Brossard
CIBC
Brossard, QC
- Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 2 hours ago
C
Financial Services Representative II
CIBC
Listowel, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 2 hours ago
H
Nurse Practitioner
HealthCareersInSask.ca
Regina, SK
- Part-time
One year experience in community needs assessment/development/health promotion
Added 2 hours ago
B
Customer Services Representative
BMO
North Vancouver, BC
- Part-time
…above represents BMO Financial Group’s expected target for the first year in this…
Added 2 hours ago
B
Customer Service Representative
BMO
North Vancouver, BC
- Part-time
…above represents BMO Financial Group’s expected target for the first year in this…

BMO

Customer Service Representative

Montreal, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/19/2026

Address:

9150, boulevard L'Acadie

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also manage operational activities, including cash transactions and supporting branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash handling
Needs-based selling
Digital banking
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Sales
Transaction processing
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Management
Compliance
Risk Management
Digital Banking
Sales
Referrals
Inventory Management
Anti-Money Laundering
Regulatory Requirements
Banking Transactions
Credit Card Services
Personal Banking

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