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Added 1 hour ago
WS
Proj Financial Controller EPMO
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
- Full-time
Research and assess complex accounting and financial issues, identifying risks and opportunities.
Added 1 hour ago
LL
Manager, Finance, Permanent Full-Time
Lac La Biche County
Lac la Biche, AB
- Full-time
Lac La Biche County is seeking an experienced and collaborative financial leader to join our Corporate Services Division as Manager, Finance.
Added 1 hour ago
NN
Pricing Manager
Novo Nordisk
Mississauga, ON
- Full-time
As our new Pricing Manager, you will play a pivotal role in shaping how Novo Nordisk's portfolio is priced, listed, and accessed across Canadian public and private markets. From pre-launch…
Added 1 hour ago
CO
Financial Analyst
City of Nanaimo
BC · British Columbia, Canada
- Full-time
Applicants must have a minimum 4 years’ experience in a variety of complex accounting practices in a computerized environment as well as completion of a recognized British Columbia…
Added 2 hours ago
VP
Project Control Specialist
Vancouver Pile Driving
North Vancouver, BC
- $90,000 to $110,000 USD / year
- Full-time
Are you a seasoned project controls professional with a passion for delivering complex heavy civil, marine, industrial, or infrastructure projects?
Added 3 hours ago
T
Senior Manager, Commercial Services - 417
TD
Ottawa, ON
- Full-time
…alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching,…
Added 3 hours ago
GC
Analyst, Fund Operations
Guardian Capital Group
Toronto, ON
- Full-time
Coordinate complex transactions and any fund accounting activities
Added 3 hours ago
B
Sr. Financial Analyst
Brookfield
Toronto, ON
- Full-time
…orientation, and the ability to operate effectively across a complex multi-entity…
Added 3 hours ago
A
Performance Coach, Client Care Learning & Development
ATB
Calgary, AB
- Full-time
…members throughout their learning journey. You report to the Manager, Client Care Learning & Development, advancing the team's strategic goals through proactive…
Added 4 hours ago
U
Associate Finance Manager, Foods (Canada)
Unilever
Toronto, ON
- Full-time
Associate Finance Manager (AFM) – Foods Canada
Added 4 hours ago
B
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 4 hours ago
CP
Full Stack Solutions Developer
CAAT Pension Plan
Toronto, ON
- Full-time
We are seeking a Full Stack Solution Developer for our Pension Solutions team. Reporting to the Manager, Enterprise Automation, the Full Stack Solutions Developer will collaborate closely…
Added 4 hours ago
AG
Business Intelligence Analyst
ATCO Group
Edmonton, AB
- Full-time
ATCO is looking for a Business Intelligence Analyst to join our Finance team and play a key role in transforming complex data into meaningful insights. Reporting to the Senior Manager,…
Added 4 hours ago
J
Manager of Projects (MOP)
Jacobs
Ottawa, ON
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 4 hours ago
A
Program Manager, Transformation
Acosta
Mississauga, ON
- Full-time
The Transformation Program Manager is responsible for leading the end-to-end delivery of large-scale, cross-functional Global Business Services Transformation. This role serves as the…
Added 5 hours ago
T
Senior Information Security Analyst
TD
Toronto, ON
- Full-time
…participate in projects of moderate to high complexity and provide complex reporting, analysis, and assessments at the functional, business line or enterprise level for own…
Added 5 hours ago
J
Manager of Projects (MOP)
Jacobs
Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 5 hours ago
RH
Personal Assistant
Robert Half
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
Manage and coordinate complex personal and family calendars.
Added 6 hours ago
T
Business Succession Advisor
TD
Vancouver, BC
- Full-time
Researching complex business planning matters to ensure relevant tax, estate, and succession considerations are addressed
Added 6 hours ago
T
Modelling / Forecasting Senior Analyst (Quants)
TD
Toronto, ON
- Full-time
…The MV team is responsible for the vetting and approval of complex mathematical and statistical models used in credit lending, business operations, and stress testing. By ensuring an…
Added 6 hours ago
T
Sr. Business Systems Analyst - Core Platform
TD
London, ON · Toronto, ON
- Full-time
…Journey-sponsored and Infrastructure initiatives. You will translate complex requirements into clear JIRA user stories using the Behavior-Driven Development methodology to ensure delivery…
Added 6 hours ago
T
KYC Business Insights & Enablement
TD
Toronto, ON · Markham, ON
- Full-time
…Customer (KYC) Program. This role is responsible for transforming complex data into meaningful insights that strengthen risk oversight, inform executive decision-making, and drive…
Added 6 hours ago
SL
Manager, Third Party Risk Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Third Party Risk Management (TPRM), is responsible for overseeing the enterprise TPRM Policy, Operating Guideline, and supporting procedures. As a second line of defence (2B)…
Added 6 hours ago
SL
Associate Director, Investment Data - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
· Perform data analysis, profiling, reconciliation, validation, and root-cause investigations across investment and accounting data domains, while collaborating with engineers and…
Added 6 hours ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
· Perform data analysis, profiling, reconciliation, validation, and root-cause investigations across investment and accounting data domains, while collaborating with engineers and…

BMO

Customer Service Representative

Montreal, QC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/19/2026

Address:

9150, boulevard L'Acadie

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing advice on banking solutions. They also manage operational activities, including cash transactions and supporting branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash handling
Needs-based selling
Digital banking
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Compliance
Sales
Transaction processing
Relationship building

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Management
Compliance
Risk Management
Digital Banking
Sales
Referrals
Inventory Management
Anti-Money Laundering
Regulatory Requirements
Banking Transactions
Credit Card Services
Personal Banking

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