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Home Support Worker (HSW)
CarePartners
Sudbury, ON · Val Caron, ON · Chelmsford, ON
- Part-time
…transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical…
Added 6 mins ago
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Project Engineer (Water & Wastewater)
Veolia Environnement SA
Oakville, ON
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
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UX/UI Designer, Winter 2027 (Co-op/Internship)- 8 months
BMO
Toronto, ON · BMOPLACE
- Full-time
…languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business…
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Customer Service Representative
BMO
Vancouver, BC
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
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Financial Planner
BMO
Meaford, ON · Tara, ON
- Full-time
…provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings plans, and similar products). Provides other solutions indirectly through…
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Manager, Enterprise Hedge Accounting, NIH
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Enterprise Hedge Accounting will manage the financial control responsibilities in the Enterprise Hedge Accounting with the objective of delivering timely, accurate and reliable…
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Client Advisor
Royal Bank of Canada
Swan River, MB
- Full-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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Medical Laboratory Technologist, Core Lab
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry,…
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Store Manager - Peoples Jewellers - Lansdowne Place
Signet Jewelers
Peterborough, ON · Canada - Lansdowne Place - Peterborough, ON
- Full-time
…area and advises management new or changing merchandise and services needs and excesses. Implements initiatives that will change behaviors to produce results. Works with Signet SMs in the…
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Project Engineering Coordinator
AtkinsRéalis
Pickering, ON
- Full-time
The Project Coordinator, reporting directly to the Area Manager, will play a key role in providing leadership in managing/supervising construction projects by assisting in the project…
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SAP Project Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their…
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
…every stage, while helping raise the bar for the Professional Services…
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Marketing Coordinator
Sahara Place
Brampton, ON
- Full-time
Translate clinical and wellness services (IV drips, contrast therapy, physiotherapy, lymphatic drainage) into clear, accurate and compliant content, reviewed with our practitioners.
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Staff Technical Program Manager
Kaseya
Vancouver, BC
- Full-time
Manage dependency networks across data platform, product engineering, and shared services.
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Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
Minimum of 3 years of experience in leadership roles either as a direct manager or matrix manager leading technical resources.
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Client Advisor
RBC
Swan River, MB
- Full-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
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Data Analyst
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Toronto, ON
- Full-time
…administration database by providing data management and correction services. The role includes managing expected data, reconciling and correcting received data, consulting with employers…
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Manager, Community Engagement
TD
London, ON · Ottawa, ON
- Full-time
The Manager, Community Engagement is a strategic and operational leader responsible for strengthening the organization’s presence, credibility, and impact within the communities we serve.…
Added 36 mins ago
EXTERNAL - Custodian - Relief (Call In)
The Gathering Place
St. John's, NL
Maintain a respectful and professional presence in shared spaces, particularly when interacting with Guests, and uphold boundaries while demonstrating kindness and discretion.
Added 36 mins ago
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People Services Specialist
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
…handling a wide range of HR inquiries and issues within the HR Shared Services team. As the first point of contact for HR-related questions, this role provides timely and accurate…
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Senior Philanthropy Officer, Major Gifts, TO
Canadian Unicef Committee
Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Are you an expert major gifts relationship manager based in Vancouver looking to use your fundraising expertise to make a direct impact on the lives of children?
Added 36 mins ago
CU
Senior Philanthropy Officer, Major Gifts
Canadian Unicef Committee
BC · Toronto, ON
- $83,000 to $93,000 CAD / year
- Full-time
Are you an expert major gifts relationship manager based in Vancouver looking to use your fundraising expertise to make a direct impact on the lives of children?
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Workplace Ambassador II
BGIS
Laval, QC
- Full-time
…will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy. In this role, you will be empowered to…
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Relationship Manager
BMO
Quebec, QC
- Full-time
Identifies prospective customers and cross-sells additional products and services to meet their needs.
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Associate Marketing Manager, Acquisition & Retention, Affinity Markets
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…initiatives. We are seeking a talented Associate Marketing Manager to lead our efforts in acquiring new leads and retaining existing clients and expanding their engagement with our products…

BMO

Customer Service Representative

North Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/22/2026

Address:

1505 Lonsdale Avenue

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling daily banking transactions. They also support branch operations, manage cash, and collaborate with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based conversation
Digital literacy
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Regulatory compliance
Sales
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales
Referrals
Inventory Management
Banking Transactions
Credit Card Needs
Regulatory Environment
Operational Support

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