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Added 5 mins ago
M
Product Assurance Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Computer skills (word processing and electronic calculation applications) are also required.
Added 5 mins ago
HR
Registered Technologist, CT
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Toronto, ON · Greater Toronto, ON
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Clerical Support Associate, Emergency Department, Part time
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Toronto, ON · Greater Toronto, ON
- Part-time
- Other
…Site Labour Group: Teamsters Clerical Reporting Relationship: Manager, Emergency DepartmentHourly Rate: $29.966 - $31.016…
Added 5 mins ago
OT
Fire Protection Specialist
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Toronto, ON
- Full-time
Support the MEP Area Manager / FPS Package Manager in the coordination and management of the Projectwide FPS subcontractor across all OLS locations
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JC
Assistant Manager
JYSK Canada
Campbell River, BC
- $42,000 to $45,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 18 mins ago
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Assistant Manager
JYSK Canada
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- $42,000 to $45,000 CAD / year
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As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 20 mins ago
Manager, Capital Projects
Ice River Sustainable Solutions
Feversham, ON
We are seeking an experienced Manager, Capital Projects to lead the planning and execution of industrial equipment installations, facility upgrades, plant modifications and capital projects…
Added 20 mins ago
TH
Intern, Full Stack Software Developer
The Home Depot
Canada
- Full-time
…dreamers, and problem-solvers who build and maintain store apps and applications that support our customers and associates. Think of us as the tech backbone behind both in-store experiences…
Added 36 mins ago
Social Media Specialist - Call It Spring
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Senior Social Media Manager, the Social Media Specialist is deeply immersed in social, fashion, and Gen‑Z culture, using that awareness to ensure daily execution is highly…
Added 36 mins ago
CA
Leasing Agent
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- Full-time
…Resident questions, concerns, or complaints to the Resident Manager or Property Manager in a timely and compassionate manner. Market, show and rent apartments, professionally responding to…
Added 51 mins ago
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Personal Banking Associate
BMO
Surrey, BC
- Full-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 51 mins ago
SA
Applications Product Owner
Stelumar Advanced Manufacturing Inc.
Canada
- Full-time
…with a particular focus on scalability and efficiency. The Applications Product Owner will have full ownership of ERP (Odoo) system performance, leading multiple workstreams independently…
Added 1 hour ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
Provide Administrative Support to the Project Manager(s), Director(s), and Projects Portfolio Director
Added 1 hour ago
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Early Childhood Educator
Capilano University
North Vancouver, BC
- Full-time
…proudly reflective of the community we serve. We actively seek applications from Indigenous peoples, the 2SLGBTQ+ community, persons with disabilities as well as members of groups that…
Added 1 hour ago
Marketing Manager
Infrastructure Ontario
Toronto, ON
The Marketing Manager leads the development and execution of integrated marketing strategies that strengthen Infrastructure Ontario's corporate brand, employer brand, digital presence and…
Added 1 hour ago
Advisor, New Technology Introduction Program
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The Advisor, New Technology Introduction (NTI) Program, reporting to the Manager, New Technology Introduction(NTI) is responsible for delivering Pre-board Screening (PBS) and Hold-baggage…
Added 1 hour ago
UO
ACET Administrative Manager
University of Victoria
Victoria, BC
- Full-time
Reporting to the Corporate Operations Officer (COO), the Administrative Manager oversees and coordinates all administrative services for ACET, which includes all facets of human resources…
Added 2 hours ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 2 hours ago
CO
Third Cook - Temporary Part-Time - Pioneer Ridge
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POSITION SUMMARY: Under the direct supervision of the Manager - Food & Nutrition Services, or designate is responsible for the preparation of foods, including baking for residents, staff,…
Added 2 hours ago
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Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 2 hours ago
Community Health Nurse - Registered Nurse - Tri-cities Home Health
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Scan for Safety Project Manager B8A
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…by undertaking the role of Band 8A Scan for Safety Project…
Added 2 hours ago
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Scan for Safety Digital Operations Manager B8A
NHS Scotland
Saskatoon, SK
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…undertaking the role of Band 8A Scan for Safety Digital Operations…
Added 2 hours ago
K
Learning Solutions Specialist
KPMG
AB · Ottawa, ON · Vaughan, ON · Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario · Edmonton, Alberta
- Full-time
Under the guidance of the Learning Solutions Manager, build and maintain high-quality learning assets, including facilitator guides, participant materials, digital learning materials,…
Added 2 hours ago
UO
Undergraduate Coordinator
University of Waterloo
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BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/24/2026

Address:

383 Parliament Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling transactions and operational tasks. They work collaboratively within the branch to achieve business objectives and ensure a seamless, personalized customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to helping customers with their banking needs.

Skills

Customer Service
Financial Solutions
Sales
Cash Management
Problem Solving
Interpersonal Skills
Communication
Digital Literacy
Risk Management
Compliance
Inventory Management
Relationship Building
Active Listening
Team Collaboration
Organization

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Transactions
Risk Management Framework
Compliance
Money Laundering Reporting
Digital Banking
Credit Cards
Personal Banking
Inventory Management
Referrals
Sales
Operational Support
Regulatory Requirements
Banking Transactions
Customer Profiles
Market Trends
Professional Presence
Business Banking

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