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Added 1 min ago
CI
Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
- Full-time
Strong expertise in project-level cost management, forecasting, variance analysis, and financial reporting.
Added 1 min ago
EI
Portfolio Business and Operations Manager
Ekagrata Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a high-potential Business and Operations Manager, 3 to 10 years into their career, to drive day-to-day business management and revenue and profitability improvement across a…
Added 1 min ago
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Manager, Information Technology
SPE - Serruya Private Equity
Markham, ON
- Full-time
Reporting to the VP of Finance, the Manager, Information Technology will oversee all aspects of IT operations, infrastructure, cybersecurity, and technology strategy across multiple…
Added 1 min ago
RH
Accounting and Office Manager
Robert Half
Brampton, ON
- $75,000 to $85,000 CAD / year
- Full-time
Reporting to senior leadership, the Accounting & Office Manager will serve as a trusted resource across the organization, overseeing full-cycle accounting and payroll while acting as the…
Added 2 mins ago
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Project Manager, Group Benefits Operations
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
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Catering & Conference Services Coordinator
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- Full-time
…inquiries and assigning new leads to the appropriate Catering Manager based on market…
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Executive Personal Assistant #2100
Elite Domo
Markham, ON
- Full-time
Maintain strict confidentiality regarding all personal, family, business, and financial matters.
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Senior Manager, Finance
Bell
Toronto, ON
As a FP&A Manager within Bell Business Markets (BBM), you will play a key role in supporting the financial performance of a portfolio of products and services through leadership in…
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Content Development Specialist
Wellington-Altus
Winnipeg, MB · Toronto, ON · AB · Calgary, AB
- Full-time
Reporting to the Senior Manager, Training & Development, the Content Development Specialist will be responsible for content development in a multi-media approach through adherence to…
Added 17 mins ago
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VP, Creator Marketing (Health & Financial Services)
Edelman
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Reporting into the Head of Creator, North America, this role is ideal for a senior leader who understands both the opportunity and complexity of creator marketing in regulated environments.…
Added 17 mins ago
Senior Manager, Benefits
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Candiac, QC
Oversee regulatory compliance, governance, audits, financial reporting, and required pension and benefits filings.
Added 17 mins ago
B
Business Analyst, Winter 2027 (Co-op/Internship) - 8 month
BMO
Toronto, ON · BMOPLACE
- Full-time
The above represents BMO Financial Group’s pay range and type.
Added 17 mins ago
B
Process Automation Intern, Winter 2027 (Co-op/Internship) - 4 months
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…Investment product and service processes ensuring adherence with financial and regulatory controls and operational…
Added 17 mins ago
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Public Relations Intern, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
We’re interested in a team player who can support public relations campaigns through media monitoring and reporting, research and writing. As an intern with the BMO Public Relations team,…
Added 17 mins ago
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Product Control Analyst, Winter 2027 (Co-op/Internship) - 4 Months
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Toronto, ON · FCP
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Consolidates, analyzes, and reports on the financial performance of the business / group to support the month-, quarter-, and year-end closing process, including financial reporting and…
Added 17 mins ago
B
Audit and Exam Support Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · BMOPLACE
- Full-time
The above represents BMO Financial Group’s pay range and type.
Added 17 mins ago
B
Customer Service Representative
BMO
Surrey, BC
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…Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through…
Added 17 mins ago
B
Manager, Product Analytics
BMO
Toronto, ON · BMOPLACE
- Full-time
…identified business questions and provide insights through reporting and data visualization techniques. Works with other data and analytics professionals to optimize, refine, automate and…
Added 17 mins ago
B
Manager, Customer Contact Optimization Analytics and Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
As a manager in the bank’s omni-channel customer communication team, you will be part of a team that transforms the banking experience and drive revenue growth. In this role you will be…
Added 31 mins ago
EI
Finance and Accounting Lead
Ekagrata Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…its leadership team and the group’s Business and Operations Manager, you will own the books, bring discipline to the close, and turn the numbers into decisions on the floor and in the…
Added 31 mins ago
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Responsable Financier du Groupe / Group Finance Manager
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Added 31 mins ago
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Payroll Manager
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- $100,000 to $120,000 CAD / year
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…in UKG Pro Payroll and UKG Workforce Management (WFM). The Manager will be responsible for payroll operations, system configuration, troubleshooting, reporting, integrations, controls, data…
Added 31 mins ago
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Financial Controller
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- $110,000 to $150,000 CAD / year
- Full-time
They're looking for a Financial Controller to take ownership of accounting and financial operations across the company, reporting directly to the General Manager. This is a role for someone…
Added 32 mins ago
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- Full-time
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Project Engineering Coordinator
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BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/24/2026

Address:

383 Parliament Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling transactions and operational tasks. They work collaboratively within the branch to achieve business objectives and ensure a seamless, personalized customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to helping customers with their banking needs.

Skills

Customer Service
Financial Solutions
Sales
Cash Management
Problem Solving
Interpersonal Skills
Communication
Digital Literacy
Risk Management
Compliance
Inventory Management
Relationship Building
Active Listening
Team Collaboration
Organization

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Transactions
Risk Management Framework
Compliance
Money Laundering Reporting
Digital Banking
Credit Cards
Personal Banking
Inventory Management
Referrals
Sales
Operational Support
Regulatory Requirements
Banking Transactions
Customer Profiles
Market Trends
Professional Presence
Business Banking

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