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Added 24 mins ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 24 mins ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart
Calgary, AB
- Full-time
Reporting to the Director, Clinic and Specialty Programs, the Senior Manager, Specialty Pharmacy is responsible for the successful operation of our Shoppers Drug Mart Specialty Health…
Added 24 mins ago
SD
Senior Analyst, Payor Performance
Shoppers Drug Mart
Toronto, ON
- Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 27 mins ago
Administrative Assistant
Manitoba Legislative Assembly
Winnipeg, MB
Your duties, which are shared with the other Administrative Assistant, will include:
Added 32 mins ago
PH
Change Management Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of…
Added 45 mins ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Proficiency in Microsoft Azure - specifically Linux VM management, Azure Update Manager, Azure Backup, Recovery Services Vaults, NSG/UDR configuration, and Azure networking.
Added 45 mins ago
MT
Infrastructure Engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Minimum of 3–5 years of experience in enterprise infrastructure support roles, ideally within a managed services or MSP environment
Added 47 mins ago
SD
Nurse Case Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team…
Added 47 mins ago
SD
Nurse Case Manager
Shoppers Drug Mart
Burnaby, BC
- Full-time
The Nurse Case Manager will respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team…
Added 1 hour ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The project teams consist of you, a Sr. IT Business Architect (lead), project leads, product manager, solution designer, service designer, QA tester, business analysts, subject matter…
Added 1 hour ago
EG
Regional Health & Safety, Risk Manager – Western Canada
Emterra Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies providing collection and processing services for recycling, organics, and waste across Canada. Our work…
Added 1 hour ago
Manager, Corporate Financial Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON
…expense management and financial planning for a large corporate shared services portfolio. This role offers the opportunity to lead a team, partner with senior business leaders, and drive…
Added 1 hour ago
GI
Treasury Manager
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
The Manager, Treasury will report to the Treasurer and will collaborate closely with the Corporate Finance, Shared Services, and Operational teams to maintain and streamline treasury…
Added 1 hour ago
IG
Maintenance Technician FSM
Inland Group of Companies
Calgary, AB · ITC Calgary
- Full-time
…management, ground handling, and other specialized aviation support…
Added 1 hour ago
CC
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
- Other
…delivering high-quality, recovery-oriented supportive housing services to individuals living with complex mental health challenges and concurrent disorders. As a primary point of contact…
Added 1 hour ago
R
Pipeline Integrity Project Manager
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Pipeline Integrity Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 1 hour ago
C
113-26: Assistant Site Manager Employment Services
Costi
Brampton, ON · Mississauga, ON · Toronto, ON · Vaughan, ON
- Full-time
POSITION: ASSISTANT SITE MANAGER, EMPLOYMENT SERVICES
Added 2 hours ago
CG
Unit Retail Marketing Manager
Compass Group Canada
Oshawa, ON
- Full-time
…Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role.…
Added 2 hours ago
CG
Food Supervisor Full Time
Compass Group Canada
London, ON
- Full-time
…You are Guest-focused and excited about assisting the Unit Manager and Supervisor team with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team…
Added 2 hours ago
T
Manager, GTS Risk & Control Shared Services Testing
TD
Markham, ON · Toronto, ON
- Full-time
Reporting to Senior Manager, the successful candidate will be responsible for planning, executing, reviewing and reporting on control testing activities to assess the design and operating…
Added 2 hours ago
M
Manager, Facilities Management
Morguard
Mississauga, ON
- Full-time
Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully,…
Added 2 hours ago
D
Manager, Commercial Assurance (Calgary)
Deloitte
Calgary, AB
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 2 hours ago
CG
Registered Dietitian , Cornwall Ontario (Contract)
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You will be responsible for assisting the Manager to ensure the effective overall functioning of the Food and Nutrition Services Department.
Added 2 hours ago
CG
Manager, Talent Development
Compass Group Canada
Mississauga, ON
- Full-time
…Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role.…
Added 2 hours ago
TU
Operations and Facilities Assistant
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
…continuity and effective functioning of school facilities and…

Closed listing

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Closing date: Sep 30, 2026
Posting language: English
Posted: Sep 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Application Deadline:

09/29/2026

Address:

383 Parliament Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About employer

More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer financial needs and providing tailored advice on banking solutions. They also manage operational tasks, including cash transactions and supporting branch business objectives through collaborative teamwork.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital proficiency, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Cash management
Needs-based selling
Digital literacy
Interpersonal skills
Problem solving
Communication
Risk management
Compliance
Team collaboration
Inventory management
Transaction processing
Relationship building
Adaptability

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Risk Management Framework
Compliance
Money Laundering Reporting
Digital Banking
Credit Card Services
Sales
Inventory Management
Operational Support
Relationship Management
Banking Regulations
Personal Banking

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