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Added 5 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Markham, ON
- Full-time
…that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork - making FSP a…
Added 5 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
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…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 5 mins ago
B
Senior Manager, Board Services, Enterprise Board Management
BMO
Toronto, ON · FCP
- Full-time
Coordinates all internal/ external audits and provides process and research support, such as personal property security and corporate searching.
Added 5 mins ago
RH
Land Development Project Manager
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Ottawa, ON
- $105,000 to $125,000 CAD / year
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…joint venture projects, and residential and commercial income property…
Added 17 mins ago
PC
Security Supervisor
Pure Canadian Gaming Corp.
Lethbridge, AB
- Full-time
The Security Supervisor responsible for the safety of customers, employees and property. The Security Supervisor understands the role as an ambassador and provides positive experiences to…
Added 19 mins ago
DI
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- Full-time
Collaborate with the Scrum Master/Project Manager and the team to develop and maintain the project Kanban/Product backlog, and develop the Iteration/Sprint Plan and Release plan
Added 23 mins ago
BN
Waterfront Operations Coordinator
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Halifax, NS
- Full-time
…facilities across the waterfront portfolio. Reporting to the Area Manager, this position coordinates daily operational activities, provides frontline tenant and stakeholder support,…
Added 23 mins ago
B
Senior Investigator, High Risk Team, Anti-Money Laundering Financial Intelligence Unit
BMO
Toronto, ON
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 23 mins ago
FS
Service Manager
Fire Safety and Protection
Ottawa, ON
- Full-time
…that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork - making FSP a…
Added 23 mins ago
FS
Fire Sprinkler Fitter
Fire Safety and Protection
Cambridge, ON
- $56.47 CAD / hour
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…that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork - making FSP a…
Added 36 mins ago
PD
Restoration Project Manager
Paul Davis Restoration of Lethbridge AB
AB · Lethbridge, AB
- $60,000 to $90,000 CAD / year
- Full-time
…difference. Paul Davis Lethbridge is seeking a Restoration Project Manager to lead residential and commercial property-loss projects from initial assessment through final completion. You…
Added 48 mins ago
Sales Coordinator
Canad Inns
Winnipeg, MB
Input client decision information based on input and direction from the Sales Manager.
Added 48 mins ago
LC
Asset Protection Representative
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- Full-time
…scheduling as the APR plans own schedule which is approved by…
Added 51 mins ago
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Actuarial Analyst
TD
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
At least 2 years of actuarial experience in Property & Casualty insurance
Added 51 mins ago
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Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
Generally reports to a Manager / Senior Manager
Added 51 mins ago
TS
Property Manager
The Salvation Army Canada and Bermuda Territory
Toronto, ON
- Full-time
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Added 51 mins ago
WM
Licensed 310T Mechanic Afternoon Shift
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Added 53 mins ago
CA
Adjoint(e) administratif(ve)
Centurion Asset Management Inc.
Montreal, QC
- Full-time
…respect de toutes les politiques et procédures de Centurion Property Associates. Répondre aux questions, préoccupations ou plaintes des résidents en temps opportun et avec compassion.…
Added 53 mins ago
CA
Leasing Agent
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- Full-time
Reporting to the Property Manager, the Leasing Agent is responsible for the professional marketing and leasing of a Centurion owned and managed apartment community.
Added 53 mins ago
HP
Property Accountant
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- $70,000 to $85,000 CAD / year
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Working in Yardi Voyager, you'll collaborate closely with the Accounting Manager, another experienced Property Accountant, the Revenue Administrator, and the operations team.
Added 1 hour ago
B
Customer Service Representative
BMO
Hanover, ON
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Added 1 hour ago
B
Insurance - Manager, Financial Planning & Analysis
BMO
Toronto, ON · YNG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
B
Senior Investigator, High Risk Team, Anti-Money Laundering Financial Intelligence Unit
BMO
Toronto, ON · YNG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
B
Software Developer
BMO
Toronto, ON · SCC
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 1 hour ago
CA
Adjoint(e) administratif(ve)
Centurion Asset Management Inc.
Montreal, QC
- Full-time
…respect de toutes les politiques et procédures de Centurion Property Associates. Répondre aux questions, préoccupations ou plaintes des résidents en temps opportun et avec compassion.…

BMO

Customer Service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/24/2026

Address:

383 Parliament Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs and providing financial advice while handling transactions and operational tasks. They work collaboratively within the branch to achieve business objectives and ensure a seamless, personalized customer experience.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to helping customers with their banking needs.

Skills

Customer Service
Financial Solutions
Sales
Cash Management
Problem Solving
Interpersonal Skills
Communication
Digital Literacy
Risk Management
Compliance
Inventory Management
Relationship Building
Active Listening
Team Collaboration
Organization

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Transactions
Risk Management Framework
Compliance
Money Laundering Reporting
Digital Banking
Credit Cards
Personal Banking
Inventory Management
Referrals
Sales
Operational Support
Regulatory Requirements
Banking Transactions
Customer Profiles
Market Trends
Professional Presence
Business Banking

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