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Added 5 mins ago
LC
Assistant Department Manager Full Time Day
Loblaw Companies Limited
NS
- Full-time
Added 5 mins ago
LC
Grocery Assistant Department Manager Full Time Day
Loblaw Companies Limited
Charlottetown, PE
- Full-time
Added 5 mins ago
LC
Natural Foods Department Manager
Loblaw Companies Limited
Cranbrook, BC
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 5 mins ago
LC
Center of Store Department Manager
Loblaw Companies Limited
St. Stephen, NB
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 5 mins ago
SI
Supervisor, Production
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Production Manager, this position is responsible for leading our production employees and overseeing the day-to-day operations to ensure objectives are met for quality,…
Added 5 mins ago
LC
Asset Protection Representative
Loblaw Companies Limited
Saint John, NB
- Full-time
…scheduling as the APR plans own schedule which is approved by…
Added 5 mins ago
LC
Apparel Assistant Department Manager Part Time Day
Loblaw Companies Limited
Goderich, ON
- Part-time
Added 5 mins ago
LC
Grocery Department Manager - In Training
Loblaw Companies Limited
Campbell River, BC
- Full-time
Ready to lead with purpose? Join Real Canadian Superstore as a Department Manager in Training and build the skills to inspire teams, deliver exceptional customer experiences, and grow your…
Added 8 mins ago
Warehouse/Shipping & Receiving Production Employee
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Edmonton, AB
…maintaining an accurate inventory and working with Production…
Added 8 mins ago
Business Analyst
Town of Tecumseh
Windsor, ON
Reporting to the Manager Information Technology, the Business Analyst is a critical bridge between Technology & Client Services (TCS) and its client groups.
Added 8 mins ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Assist the IT Audit Manager in planning, scoping, and executing IT, cybersecurity, and transformation assurance audits, including reviews of: Cybersecurity governance and operations, Cloud…
Added 8 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 8 mins ago
VC
Vans: Assistant Gérant - Premium Outlets Montreal
VF Corporation
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 8 mins ago
Class 5 Donation Pick Up Truck Driver
Diabetes Canada / National Diabetes Trust
Moncton, NB
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 8 mins ago
V
Vans: Assistant Gérant - Premium Outlets Montreal
Vans
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 8 mins ago
Protection Officer
Canadian Museum for Human Rights
Winnipeg, MB
Reporting to the Manager, Facility Operations, and under the daily supervision and direction of the Assistant Manager, Protection Services, the Protection Officer ensures safety and…
Added 8 mins ago
Corporate Store Key Holder - Temporary
Bulk Barn
Aurora, ON
A Store Key Holder assists the Store Manager and Supervisor in all aspects of the day-to-day running of the business.
Added 8 mins ago
Guest Service Agent
Northland Properties
Regina, SK
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 8 mins ago
Aircraft Maintenance Engineer Apprentice YYC
AirSprint
Calgary, AB
…Service, People, and Community, are ingrained throughout our operations and culture. As an Aircraft Maintenance Engineer (AME) Apprentice within our Maintenance team, you will assist our…
Added 8 mins ago
LC
Grocery Department Manager Full Time Evening
Loblaw Companies Limited
Guelph, ON
- Full-time
Added 8 mins ago
Operations Account Manager - Facility Services
United Services Group
Gananoque, ON · Kingston, ON · Prince Edward, ON · Belleville, ON · Port Hope, ON
United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.
Added 8 mins ago
Propane Cylinder Driver
Superior Plus Propane Talent Acquisition
Guelph, ON
Reporting directly to Market Manager and collaborating regularly with the Delivery Coordinator, our Cylinder Drivers are responsible for the safe and timely delivery of product to our…
Added 8 mins ago
Operations Team Lead
Circle of Care, Sinai Health
Toronto, ON
…escalations. You will be responsible for supporting day-to-day operations and monitoring workflows, focusing on maximizing productivity and ensuring quality outputs. You will also be…
Added 8 mins ago
Inbound Manager
ROBINSON
Calgary, AB
Reporting to the Director, Distribution Operations, the Inbound Manager is responsible for leading inbound warehouse operations, including receiving, inventory management, replenishment,…
Added 8 mins ago
Outbound Manager
ROBINSON
Calgary, AB
Reporting to the Director, Distribution Operations the Outbound Manager is responsible for leading and optimizing all outbound warehouse operations, including order fulfillment, picking,…

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

13745 George Junction

Job Family Group:

Retail Banking Sales & Service

Mandarin speaking skill is asset to this role.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with team members to achieve branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Mandarin speaking

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Financial Solutions
Cash Transactions
Digital Banking
Risk Management
Compliance
Money Laundering Reporting
Sales
Inventory Management
Branch Operations
Mandarin
Personal Banking
Credit Card Needs
Relationship Management

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