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Added 13 mins ago
R
Nike - Sales Coach/Coach de vente - Royalmount
Retailors
Mont-Royal, QC · Mount Royal, Quebec
- Full-time
Assisting the Store Manager (Head Coach) by managing one or more of the store functions (sales, merchandising, operations, accounting, etc.) or by managing a particular floor/business in a…
Added 24 mins ago
TB
Food truck manager
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- Full-time
Added 24 mins ago
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Regional Manager-Originations-Ottawa & Atlantic Canada
Marathon Mortgage Corp.
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Work collaboratively with Marathon’s underwriting, operations, marketing and executive teams to support broker relationships and remove barriers to growth.
Added 24 mins ago
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Manager, Business Continuity & Operational Resilience - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Contribute to Operational Resilience planning sessions to determine GBM Canada critical operations, impact tolerances, process mapping, minimum viable operations, creation of playbooks,…
Added 24 mins ago
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Regional Manager-Originations-Western Canada
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AB · Alberta, Canada
- Full-time
Work collaboratively with Marathon’s underwriting, operations, marketing and executive teams to support broker relationships and remove barriers to growth.
Added 24 mins ago
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Senior Product Solutions Analyst
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Toronto, ON
- Full-time
…institutional), product development, marketing, finance, compliance, and…
Added 24 mins ago
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Sr. Payroll Specialist (12385)
Algoma Steel Inc.
Sault Ste. Marie, ON
- Full-time
…in Canada. Powered by Ontario’s clean electricity grid, our operations represent one of the largest industrial decarbonization initiatives in North America and is expected to reduce carbon…
Added 24 mins ago
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Accounting Manager
Arkfield Capital
Toronto, ON
- Full-time
…financial reporting, compliance, and oversight of core accounting operations. This role reviews and reconciles monthly reporting packages received from third-party property managers,…
Added 24 mins ago
AE
Financial Planning Analyst (FP&A)
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Toronto, ON
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 24 mins ago
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Business Analyst capital markets /trade
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Toronto, ON
- Contract
Excellent communication skills; ability to partner effectively with traders, operations, and business & technology stakeholders
Added 24 mins ago
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Creative Operations Coordinator
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Toronto, ON
- Full-time
The Creative Operations Coordinator is the operational backbone of Wynford’s Creative team.
Added 24 mins ago
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Finance Project Manager
Soho Square Solutions
Montreal, QC
- Contract
Engage stakeholders from operations up to senior finance leadership
Added 24 mins ago
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Fractional Finance Transformation Lead
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Mississauga, ON
- Part-time
Work closely with Finance, Operations, HR, IT, and other stakeholders to implement process changes.
Added 24 mins ago
TI
Operations Officer II
TekStaff IT Solutions
Mississauga, ON
- Contract
TekStaff's Client has a current vacancy for " Operations Officer-II”
Added 24 mins ago
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Sr. Vice President Canadian Operations
BoomerangFX
Mississauga, ON
- $140,000 to $160,000 CAD / year
- Full-time
As Senior Vice President, Canadian Operations, you will work closely with the CEO and executive leadership team to ensure that the Canadian organization operates efficiently, consistently,…
Added 24 mins ago
AA
Senior Accountant
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Brantford, ON
- $70,000 to $85,000 CAD / year
- Full-time
The Senior Accountant will lead the entire corporate accounting function. You will own full-cycle accounting, the month-end close, financial statements, payroll, government remittances,…
Added 24 mins ago
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Controller
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…responsibility, and the opportunity to help shape the financial operations of a growing…
Added 24 mins ago
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Senior Accountant
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As completed projects move from construction to operation, this Senior Accountant takes ownership of their financials. Reporting to the Manager of Accounting, you'll act as a site-level…
Added 27 mins ago
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Corporate Strategy Associate Manager
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Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
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…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a…
Added 27 mins ago
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The successful candidate will oversee field claim operations, drive performance against key business metrics, support catastrophe response efforts, and ensure the delivery of exceptional…
Added 27 mins ago
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Branch Manager
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Added 27 mins ago
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Manager, Technology Strategy & Innovation
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…IT governance; and strong business acumen across strategy, operations, market dynamics and emerging…
Added 27 mins ago
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Client Executive, Fintech
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- Full-time
Partner with cross-functional teams including product, legal, operations, analytics, and technology to address client needs and deliver solutions.
Added 27 mins ago
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Information Security Analyst (Detection Engineer)
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- Full-time
…cybersecurity monitoring, detection engineering, and security operations improvement. This role will help develop and maintain effective security detections, improve alert quality, support…
Added 27 mins ago
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PIA Client Service Associate
TD
AB
- Full-time
Knowledge of wealth management and/or operations is an asset

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 8, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

13745 George Junction

Job Family Group:

Retail Banking Sales & Service

Mandarin speaking skill is asset to this role.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with team members to achieve branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Mandarin speaking

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Financial Solutions
Cash Transactions
Digital Banking
Risk Management
Compliance
Money Laundering Reporting
Sales
Inventory Management
Branch Operations
Mandarin
Personal Banking
Credit Card Needs
Relationship Management

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