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Added 1 min ago
AB
fast food restaurant manager
Ali Baba Pizza
Victoria, BC
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 min ago
BW
restaurant manager
Belleville's Watering Hole & Diner
Victoria, BC
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 min ago
CR
Member Services Coordinator
Charles River Regional Chamber
BC · Fraser Valley B, BC
- Full-time
…career at the intersection of community, communications, and member engagement. You'll bring a service-first mindset, strong organizational skills, and a genuine team-player attitude to a…
Added 1 min ago
MD
restaurant manager
Moby Dick
White Rock, BC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 1 min ago
S
fast food restaurant manager
Sarocemas
Maple Ridge, BC
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 2 mins ago
Rehab & Wellness Administrator
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Toronto, ON
Support smooth clinic operations by adhering to policies and procedures, contributing to team goals, and maintaining reliable support throughout the day.
Added 31 mins ago
ME
Superintendent - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
…the development plans, skill sets and career goals of each team member. This means your Kiewit adventure is custom-designed to meet our shared…
Added 31 mins ago
HF
Director of Finance & Administration
Hungry For Life International
Chilliwack, BC
- Full-time
…stewardship, effective internal controls, and alignment of operations with Hungry For Life’s mission, values, and strategic objectives. The Director is a key member of the executive…
Added 31 mins ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
…improvement, as well as working on exciting opportunities to support medium / long-term strategic initiatives within Maple Leaf Foods. You will be partnered with a variety of stakeholders…
Added 1 hour ago
SM
Registered Respiratory Therapist
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Alliston, ON
- Internship
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a crisis and fast paced demanding environment.
Added 1 hour ago
SM
Registered Nurse - Med/Surg
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Alliston, ON
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Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 1 hour ago
SM
Registered Practical Nurse - Med/Surg
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- Full-time
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 1 hour ago
SM
Registered Nurse, Perioperative
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a crisis and fast paced demanding environment.
Added 1 hour ago
SM
Registered Nurse, Perioperative
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a crisis and fast paced demanding environment.
Added 1 hour ago
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 1 hour ago
SM
Registered Nurse - Med/Surg
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a fast paced demanding environment.
Added 1 hour ago
B
BIM Director
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Montreal, QC
- Full-time
Proficiency in English is required to support our operations across Canada and collaborate with our teams and clients in other provinces.
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
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Added 1 hour ago
CH
Relationship Manager, Red Deer – AB
Canada Homestay Network
Red Deer, AB
- Full-time
…responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow…
Added 1 hour ago
PL
People and Culture Manager
Pomeroy Lodging
Calgary, AB
- Full-time
We are looking for a People and Culture Manager to join our team at the Westin Calgary Airport!
Added 1 hour ago
LI
Retail Sales Associate (Part-time)
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Richmond, BC
- $20 to $23 CAD / hour
- Part-time
- On-site
…a friendly and motivated Retail Sales Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service, assisting shoppers with wine selection,…
Added 1 hour ago
DT
Store Manager
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Burlington, ON
- $20 to $77 CAD / hour
- Full-time
- On-site
At Dollar Tree Canada, we know it?s our people that make us unique. Our growth and success comes from our amazing team, our unbelievable everyday deals, and our commitment to great customer…
Added 1 hour ago
VH
Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time
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Mississauga, ON
- Full-time
Reporting to the Manager, Client Care & Operations – West, you will provide comprehensive mental health and case management for Mental Health Support for Families with Children Program…
Added 2 hours ago
Primary Care Paramedic - Rural 1
Winnipeg Regional Health Authority
Swan Lake, MB
Primary Care Paramedics provide care to patients as part of a multi-disciplinary health care team and are dedicated to providing compassionate, high-quality health care services.
Added 2 hours ago
SD
Scientist II Assay Development
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BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

13745 George Junction

Job Family Group:

Retail Banking Sales & Service

Mandarin speaking skill is asset to this role.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with team members to achieve branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Mandarin speaking

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Financial Solutions
Cash Transactions
Digital Banking
Risk Management
Compliance
Money Laundering Reporting
Sales
Inventory Management
Branch Operations
Mandarin
Personal Banking
Credit Card Needs
Relationship Management

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