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Added 1 min ago
Technician Instructor
Stephenson's Rental Services
Toronto, ON
Deliver theoretical and practical instruction related to the service and repair of Stephenson’s aerial equipment product line including scissor lifts, telehandlers, and booms.
Added 1 min ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 1 min ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Picton, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 1 min ago
W
(CAN) Food Assistant Manager
Walmart
Windsor, ON
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 1 min ago
W
(CAN) Self Checkout Attendant
Walmart
Mount Pearl, NL
- Part-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 1 min ago
Student Success - Student Experience Lead - Initiatives/Opportunities
Canadore College Careers
North Bay, ON
Reporting to the Manager, Mental Health & Accessibility Services, the Student Experience Lead plays an important College-wide role in fostering a safe, supportive and responsive learning…
Added 1 min ago
Senior Project Manager, Engineering
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Burlington, ON
Reporting to the Sr. Director, Engineering; the Senior Project Manager, Engineering is accountable for successful completion of various capital projects while providing technical support…
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Aide II - Bay Centre for Birth Control
Women's College Hospital
Toronto, ON
An exciting Casual opportunity as a Aide II exists in our Bay Centre for Birth Control, reporting to the Clinical Manager (Replacement).
Added 1 min ago
ID
Project Manager
Inter-Co Division 10 Inc.
Richmond, BC
- Full-time
…Division 10 distribution company focused on exceptional customer service, competitive pricing and industry-leading expertise and project…
Added 1 min ago
LC
Front End Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Trenton, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 mins ago
RM
Site Lead Carpenter (Residential Construction)
Riverstone Management Ltd.
Saanichton, BC
- $40 to $45 CAD / hour
- Full-time
- On-site
…$40-45/hr, based on experience Reports to: Construction Manager Role level: Intermediate to Senior (depending on experience) About Stillwater …
Added 7 mins ago
J
Field Services Specialist
Jolera
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
- On-site
…AreIn this role, you will be providing split support to the Service Delivery Team (80%) as well as the Field Services Team (20%). While supporting the Service Delivery Team,…
Added 11 mins ago
HR
brand ambassador
Hive Retail Solutions
Ancaster, ON
- $20 to $23 CAD / hour
- Contract
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…Casual / Contract (as applicable) *Reports to:* Project / Field Manager *Role Overview* We are seeking energetic, outgoing, and customer-focused Brand Ambassadors to represent at in-store…
Added 14 mins ago
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brand ambassador
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Peterborough, ON
- $20 to $23 CAD / hour
- Contract
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…Casual / Contract (as applicable) *Reports to:* Project / Field Manager *Role Overview* We are seeking energetic, outgoing, and customer-focused Brand Ambassadors to represent at in-store…
Added 14 mins ago
DC
chiropractic office assistant
Discovery Chiropractic
Campbell River, BC
- From $20 CAD / hour
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…payments, taking patients to the treatment rooms. Customer service experience, strong communication and computer skills are necessary. Hours of operation are Monday to Saturday (Must be…
Added 16 mins ago
KS
Store Manager
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Richmond, BC
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Job ID #32268: Director, Development Planning
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Hamilton, ON
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…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 16 mins ago
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Job ID #32269: Administrative Assistant II - Planning
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Hamilton, ON
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Added 16 mins ago
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Job ID #32250: Roadway Safety Technologist
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Added 16 mins ago
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…allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from…
Added 16 mins ago
M
Front Desk Agent
Marriott
Montreal, QC
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…procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;…
Added 16 mins ago
D
Purchasing Specialist
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Added 18 mins ago
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Store Manager
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- $20 to $77 CAD / hour
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…Tree takes pride in providing exceptional product selection, service and value with every shopping experience.As a Store Manager, you will be responsible for leading a team of associates to…
Added 29 mins ago
HH
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Horizon Health Network
Miramichi, NB
- Full-time
Possesses the medical/surgical nursing knowledge and clinical skills/expertise necessary to provide care for this population and off service patients.
Added 29 mins ago
HH
Miramichi Registered Nurse Class A (RNCA) PCN 1750947
Horizon Health Network
Miramichi, NB
- Full-time
Possesses the medical/surgical nursing knowledge and clinical skills/expertise necessary to provide care for this population and off service patients.

BMO

Customer Service Representative

Surrey, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Application Deadline:

10/07/2026

Address:

13745 George Junction

Job Family Group:

Retail Banking Sales & Service

Mandarin speaking skill is asset to this role.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities, manage cash transactions, and collaborate with team members to achieve branch business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Needs-based conversation
Cash management
Digital literacy
Problem solving
Interpersonal skills
Communication skills
Organization skills
Collaboration
Risk management
Regulatory compliance
Sales
Mandarin speaking

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Financial Solutions
Cash Transactions
Digital Banking
Risk Management
Compliance
Money Laundering Reporting
Sales
Inventory Management
Branch Operations
Mandarin
Personal Banking
Credit Card Needs
Relationship Management

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