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Added 17 mins ago
B
Représentant service à la clientèle
BMO
Montreal, QC
- Part-time
…best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business…
Added 17 mins ago
Assistant Manager - Hamilton District, ON (Future Opportunities)
Scotiabank
Hamilton, ON
As the Assistant Manager, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 17 mins ago
Manager, Service Centre
Grainger Businesses
Montreal, QC · ANJOU, Queb
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Added 32 mins ago
Intake Specialist
Bayshore
Mississauga, ON
To enter information from the referral into CRM and forward to the appropriate Case Manager.
Added 32 mins ago
R
Inside Sales Representative
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- Full-time
…customer database and receiving & process orders. Reporting to the Branch Manager, you will support the field sales and project management…
Added 47 mins ago
PH
Medical Laboratory Technologist 4, Operational Lead
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- Full-time
…assessment for all technical staff. Provides assistance to manager by providing input for performance reviews and recruitment and selection, referring disciplinary and labour relations…
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UR
Directeur de Service
United Rentals
Beloeil, QC
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Senior Personal Banker - Home Borrowing
TD
Ottawa, ON
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 47 mins ago
T
Personal Banker Trainee
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- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 1 hour ago
C
Performance Officer - YUL / Agent de rendement - YUL
CATSA
Montreal, QC
- $62,889 to $78,610 CAD / year
- Contract
The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting fixed-term opportunity up to March 31, 2028 within the Operations branch at the Montreal International Airport.
Added 1 hour ago
Purchaser
Upper Canada Forest Products
Mississauga, ON
…the right time, quality and cost to support our customers and branch operations. You will build trusted supplier relationships, make informed purchasing decisions and collaborate closely…
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KC
Member Services Representative/ Teller
Kindred Credit Union
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- Full-time
You're invited to make a difference as a permanent full time Member Services Representative in our New Hamburg branch.
Added 1 hour ago
ID
Project Manager
Inter-Co Division 10 Inc.
Richmond, BC
- Full-time
We are currently hiring a Project Manager for our office in Richmond, BC.
Added 2 hours ago
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Personal Banker Trainee
TD
Brampton, ON
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
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Personal Banking Associate Trainee
TD
Brampton, ON
- Full-time
…and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the…
Added 2 hours ago
RB
Associate Wealth Advisor / Financial Planner
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Vancouver, BC
- Full-time
The RBC Dominion Securities Vancouver Main branch is seeking a talented, self-directed individual with a growth- and goals-oriented mindset to join us in our pursuit of helping our clients…
Added 2 hours ago
C/
Advisor, New Technology Introduction Program / Conseiller, Programme de mise en œuvre des nouvelles technologies
CATSA / ACSTA
Ottawa, ON
- $74,838 to $93,546 CAD / year
- Contract
The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting fixed-term opportunity up to October 30, 2027 within the Technology branch at the CATSA Test Facility.
Added 3 hours ago
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Land Stewardship Manager
Government of Manitoba
Winnipeg, MB
- Full-time
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Added 4 hours ago
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- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
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Branch Administrator
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Added 5 hours ago
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Clinical Nurse Educator, Home Care
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Whitehorse, YT
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Canada Branch Manager – Quiz Room & Bomb Squad
Added 9 hours ago
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Service Manager
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- Full-time
The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.
Added 9 hours ago
PC
Senior Account Manager
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- Full-time
We’re looking for a Senior Account Manager to join our Business Services team and manage a complex portfolio of commercial members. This is an opportunity for an experienced business lender…
Added 10 hours ago
Land Stewardship Manager
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Reporting to the Section Manager of the Habitat & Endangered Species Section, the incumbent is responsible for the leadership, development and management of the Land Stewardship Unit…

BMO

Customer Service Representative

Hanover, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/20/2026

Address:

293 10th Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their financial needs, providing appropriate guidance, and referring them to specialists when needed. Support branch operations, manage and reconcile cash, promote digital banking options, and follow risk, privacy, and regulatory requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer-service commitment, interpersonal and communication skills, digital confidence, basic banking knowledge, and the ability to collaborate, solve problems, and support customers using digital tools.

Skills

Customer Service
Personal Banking
Financial Advice
Needs-Based Selling
Customer Relationship Building
Banking Transactions
Digital Banking Support
Credit Card Knowledge
Referrals
Cash Handling and Reconciliation
Risk Management
Regulatory Compliance
Anti-Money Laundering Awareness
Problem Solving
Communication
Team Collaboration

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Personal Banking
Banking Transactions
Financial Solutions
Needs-Based Conversations
Credit Cards
Digital Banking
Self-Service Banking
Customer Referrals
Cash Management
Cash Reconciliation
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Financial Services
Customer Experience
Sales and Service
Social Media
Tablets
Smartphones
Online Tools
Problem Solving
Team Collaboration

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