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Added 6 mins ago
IG
Manager Enterprise Application
Insight Global
Toronto, ON · North York, ON
- $150,000 to $190,000 CAD / year
- Full-time
Insight Global is seeking an experienced Manager, Digital Innovation & Enterprise Applications to lead the delivery and continuous improvement of enterprise applications and digital…
Added 6 mins ago
PT
Manager Product Management
Pleora Technologies
Ottawa, ON · Kanata, ON
- Full-time
The Manager, Product Management leads Pleora's Product Management team and ensures product investments are aligned with customer needs, market opportunities, competitive differentiation,…
Added 6 mins ago
R&
Account Manager IV
Robertson & Company Ltd.
Toronto, ON
- Contract
…institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail…
Added 6 mins ago
CI
National Account Manager - Retail
Canadian Industries Limited
Vaughan, ON
- Full-time
Canadian Industries Limited (CIL) is seeking a customer-focused Manager, National Accounts Programs to help deliver business priorities across major Canadian retail partners. Reporting to…
Added 6 mins ago
L
Senior Project Manager - Airline Technology
Luxoft
Calgary, AB
- Full-time
We are seeking a Senior Project Manager to lead complex technology implementation and transformation projects for airline customers. You will manage delivery from planning through launch,…
Added 6 mins ago
UC
Purchaser
Upper Canada Forest Products
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
Reporting to the Purchasing Manager, the Purchaser will manage day-to-day purchasing activities for assigned product categories and suppliers. This role combines supplier management,…
Added 8 mins ago
Human Resources Manager - MC2
Westerkirk
Woolwich, ON
…aircraft have served a variety of roles - from bush flying to commercial aviation - and are celebrated for their rugged durability, operational versatility, and excellence in…
Added 8 mins ago
UG
Procurement Senior Manager
URUS Group
Rocky View No 44, AB · Rocky View County, AB
- Full-time
URUS is looking for a Procurement Senior Manager to lead a critical function at the center of our global supply chain operations.
Added 8 mins ago
PT
Manager, Product Management
Pleora Technologies
Ottawa, ON · Kanata, Ontario
- Full-time
The Manager, Product Management leads Pleora's Product Management team and ensures product investments are aligned with customer needs, market opportunities, competitive differentiation,…
Added 8 mins ago
CC
Senior Contract Manager
Canadian Commercial Corporation
Ottawa, ON
- $100,589 to $115,428 CAD / year
- Full-time
Senior Contract Manager CCC-5 Salary: $100,589 - $115,428
Added 22 mins ago
EC
Cleaner / General Labourer
ELECTRO CABLES INC.
Quinte West, ON
- $22.66 to $26 CAD / hour
…The specific work schedule will be determined by the Plant Manager based on the operational needs of the…
Added 22 mins ago
GI
Project Coordinator
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Project Manager and/or Senior Project Coordinator, the Project Coordinator supports the delivery of self‑performing heavy civil and transportation projects, primarily for…
Added 22 mins ago
L
Project Manager, Land Acquisitions
LandSolutions
ON
- Full-time
Please note: This is an outsourced position supporting one of our external clients and is not an internal Project Manager role within our organization.
Added 22 mins ago
SB
Senior Regulatory Analyst
South Bow
Calgary, AB · Manulife Place
- Full-time
…a new streamlined energy company, dedicated to operational, commercial and safety excellence as we pursue our critical purpose of delivering the energy people…
Added 22 mins ago
M
Senior Manager, Valuations
MNP
Burlington, ON
- Full-time
Make an impact with our Valuations team as a Senior Manager. This diverse team of professionals works with clients on a wide range of business disputes and irregularities and applies…
Added 22 mins ago
T
Personal Banker - Beaconsfield (Full time)
TD
Beaconsfield, QC
- Full-time
Added 22 mins ago
T
Associate Vice President, Product and Underwriting, Small Business Insurance
TD
Toronto, ON · Montreal, QC
- Full-time
…Insurance leads the Product and Underwriting functions for Commercial Property, Casualty and Automobile. The role is accountable for shaping product and underwriting strategies that support…
Added 22 mins ago
T
Personal Banking Associate (Part time, 18.75h)- Hull, St-Joseph
TD
Hull, QC
- Part-time
Added 22 mins ago
C&
Heavy Duty Cleaner, Part Time - 3rd shift
Cushman & Wakefield
Toronto, ON
- $17.95 to $19.4 CAD / hour
- Part-time
The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with…
Added 22 mins ago
C&
Light Duty Cleaner- 2nd Shift
Cushman & Wakefield
Toronto, ON
- $17.95 to $20.11 CAD / hour
- Full-time
The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with…
Added 37 mins ago
RS
Head of Sales
Red Seal Fire Protection
Windsor, ON
- Full-time
Red Seal Fire Protection inspects, tests and repairs fire sprinkler, fire alarm and extinguisher systems in commercial, industrial and multi-residential buildings across Windsor-Essex,…
Added 37 mins ago
CG
Service Dispatcher/Order Take
Current Group.ca
AB · Alberta, Canada
- Full-time
The Service Dispatcher / Order Taker is the first point of contact for our residential, commercial and
Added 37 mins ago
IG
Senior Civil Engineer
Insight Global
Peterborough, ON
- Full-time
Insight Global is seeking a Senior Project Manager/Civil Engineer, Land Development Solutions on behalf of a leading engineering and consulting organization in Peterborough, Ontario. This…
Added 37 mins ago
TC
Manager, Fund Accounting (Real Assets)
The Citco Group Limited
Toronto, ON
- $111,000 to $133,000 CAD / year
- Full-time
As a key member of the Fund Accounting team, a Manager is responsible for producing high-quality NAV Packages. In addition, a Manager must develop strong technical and interpersonal skills…
Added 37 mins ago
V
General Manager
Vercity
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Support the General Manager on technical, operational and commercial delivery of asset management and maintenance on a range of health facilities across the Greater Toronto Area

BMO

Customer Service Representative

Hanover, ON, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/20/2026

Address:

293 10th Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying their financial needs, providing appropriate guidance, and referring them to specialists when needed. Support branch operations, manage and reconcile cash, promote digital banking options, and follow risk, privacy, and regulatory requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer-service commitment, interpersonal and communication skills, digital confidence, basic banking knowledge, and the ability to collaborate, solve problems, and support customers using digital tools.

Skills

Customer Service
Personal Banking
Financial Advice
Needs-Based Selling
Customer Relationship Building
Banking Transactions
Digital Banking Support
Credit Card Knowledge
Referrals
Cash Handling and Reconciliation
Risk Management
Regulatory Compliance
Anti-Money Laundering Awareness
Problem Solving
Communication
Team Collaboration

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Service
Personal Banking
Banking Transactions
Financial Solutions
Needs-Based Conversations
Credit Cards
Digital Banking
Self-Service Banking
Customer Referrals
Cash Management
Cash Reconciliation
Branch Operations
Inventory Management
Service Level Agreements
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Financial Services
Customer Experience
Sales and Service
Social Media
Tablets
Smartphones
Online Tools
Problem Solving
Team Collaboration

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