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CUSTOMER SERVICE REPRESENTATIVE
BMO
Vancouver, BC · FBT
- Part-time
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Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Edmonton, AB · Enbridge
- Full-time
The Senior Relationship Manager manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products as an integral part of a larger…
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Customer Service Representative
BMO
Tofield, AB
- Part-time
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Customer Service Representative
BMO
Coquitlam, BC
- Part-time
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Customer Service Representative
BMO
Vancouver, BC
- Part-time
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Change Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Leads the change strategy planning process combining subject matter expertise and organizational knowledge to implement successful change.
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Wealth Investorline Associate, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Assigns tasks within guidelines provided by the manager.
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Associate/Senior Associate, Transaction Services
BDO
Toronto, ON
- Full-time
Undertake smaller assignments or assist on larger assignments reporting to a manager, senior manager, or a partner;
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Corporate Security Manager
Aviva
Markham, ON
The Corporate Security Manager is responsible for providing physical security governance and subject matter expertise to the Canadian business divisions, applying standards, and ensuring…
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Senior Manager, Country Quality (Canada)
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The Senior Manager, Country Quality will be responsible for managing the Corporate Quality Management System (QMS) within Alexion Canada. The candidate will be the primary Quality contact…
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Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
We’re looking for a Senior Project Manager – Trade Shows, Events & Permanent Installations to bring some of our most ambitious experiences to life.
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Lane Closure Technician (LCT)
The Universal Group
Richmond, BC
- Full-time
Report health and safety matters, non-compliance issues, or conflicts with any company employee to the company's Area Manager or Health and Safety Officer.
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Lane Closure Technician (LCT)
The Universal Group
Vancouver, BC
- Full-time
Report health and safety matters, non-compliance issues, or conflicts with any company employee to the company's Area Manager or Health and Safety Officer.
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TU
Lane Closure Technician (LCT)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Report health and safety matters, non-compliance issues, or conflicts with any company employee to the company's Area Manager or Health and Safety Officer.
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Traffic Control Person (TCP)
The Universal Group
Chilliwack, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
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Traffic Control Person (TCP)
The Universal Group
Richmond, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
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TU
Traffic Control Person (TCP)
The Universal Group
Vancouver, BC
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
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TU
Traffic Control Person (TCP)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Reports to dispatch manager or health and safety advisor any health and safety matters, noncompliance issues, or conflicts with any employee or direction from the contractor.
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Accounts Payable Specialist
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- $70,000 CAD / year
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…the Accounts Payable team. Reporting to the Accounts Payable Manager and partnering closely with Finance, this role owns end-to-end invoice processing, resolves AP discrepancies, processes…
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Project Manager
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Sr. MEP
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Superintendent
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Provide overall construction management, including design, budget and schedule, in conjunction with the Project Manager, Owners, Engineers and Architects to ensure the project is delivered…
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Surintendant(e)/Superintendent
EllisDon
Quebec, QC · Saguenay, QC
- Full-time
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Construction Manager - Formwork
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Edmonton, AB
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You as a Construction Manager - Formwork will:
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MEP Manager
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- Full-time
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BMO

Customer service Representative

Toronto, ON, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 20, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/19/2026

Address:

2953 Bathurst Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and handling banking transactions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial solutions
Sales
Cash management
Digital banking
Problem solving
Interpersonal skills
Communication
Organization
Collaboration
Risk management
Regulatory compliance
Needs-based conversation
Technical proficiency

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Reconciliation
Digital Tools
Risk Management
Compliance
Money Laundering Reporting
Sales Referrals
Inventory Management
Banking Transactions
Relationship Management
Financial Advice
Operational Support
Market Trends

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