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Added 10 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 10 mins ago
G
Assistant Manager, Product Operations - Toronto Premium
Gap
Georgetown, ON
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 10 mins ago
ON
Assistant Manager - West Edmonton Mall
Old Navy
AB · Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 10 mins ago
D
Team Lead
Danier
Mississauga, ON
- Full-time
…role leads and motivates the store team to deliver exceptional customer service, meet sales targets, and promote Danier’s brand values and product…
Added 10 mins ago
C
Performance Officer - YUL / Agent de rendement - YUL
CATSA
Montreal, QC
- $62,889 to $78,610 CAD / year
- Contract
Experience working in customer service and/or quality assurance and performance measurement.
Added 10 mins ago
IG
Financial Advisor
Infotree Global Solutions
Toronto, ON
- Contract
The role of Account Manager plays a vital part in ensuring we deliver the highest quality of customer service to our clients.
Added 10 mins ago
IC
Product Manager, Rewards Strategy & Partnership
Infotek Consulting Inc.
Toronto, ON
- $60 to $70 CAD / hour
- Contract
The Product Manager, Rewards Strategy & Partnerships will own the end-to-end rewards strategy and lifecycle from concept through execution. This role will also lead integration efforts…
Added 10 mins ago
CT
RECEPTION TEAM LEADER
COMO The Treasury
London, ON
- Full-time
Reporting to: Reception Manager/ Assistant Manager/ FOH Manager
Added 10 mins ago
CT
HOUSEKEEPING MANAGER
COMO The Treasury
London, ON
- Full-time
Added 10 mins ago
CG
General Help Tim Hortons Full Time
Compass Group Canada
Toronto, ON · North York, ON
- Full-time
Serve guests using principles of outstanding customer service.
Added 11 mins ago
L
Customer Service Representative (Casual) - Campbellford
LCBO
Campbellford, ON
- Part-time
…your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them, along with their purchases of wine, beer,…
Added 11 mins ago
Manager, Digital Marketing Delivery - Tangerine
Scotiabank
Toronto, ON
The Digital Marketing Delivery Manager is responsible for collaborating & delivering the end-to-end customer journey for their respective digital marketing campaigns. Partnering with…
Added 11 mins ago
F
Customer Success Manager
FLiiP
Remote, Canada
- Full-time
- Remote
We're seeking a proactive Customer Success Manager to drive customer retention, expansion, and advocacy. This is a founding CS role where you'll build relationships with our fitness…
Added 11 mins ago
Purchaser
Upper Canada Forest Products
Mississauga, ON
Partner with sales and operations to align purchasing decisions with forecasts, customer demand and service expectations.
Added 11 mins ago
Transit Supervisor - St. Thomas, ON
Voyago
St. Thomas, ON
You have excellent, strong proven customer service experience
Added 11 mins ago
R
Developer I, Application
Ricoh
Mississauga, ON
- Full-time
Experience with Application development and integration in Service Oriented Architecture
Added 11 mins ago
BG
District Manager - British Columbia
beeline Group
Vancouver, BC
- $85,000 to $95,000 CAD / year
The District Manager will report directly to a Regional Manager and is accountable for execution across a specific area, supervising a team of 15-20 Mobile Merchandisers and 1-2 District…
Added 11 mins ago
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis
Granby, QC
The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…
Added 11 mins ago
General Manager
ASSA ABLOY
Winnipeg, MB
…have continued to build on a strong reputation for quality, service, innovation, and customer…
Added 14 mins ago
MA
restaurant assistant manager
Masala Authentic Indian Cuisine
Banff, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 14 mins ago
CN
restaurant manager
Chimmy's Neighbourhood Pub & Grill
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 15 mins ago
JG
restaurant manager
Jackpot Grill and Bar
Grande Prairie, AB
- From $25.64 CAD / hour
- Full-time
- On-site
Added 20 mins ago
TH
restaurant assistant manager
Tim Hortons
Exeter, ON
- $27.47 to $28 CAD / hour
- Full-time
- On-site
Added 25 mins ago
IP
assistant store manager
IGA Peachland
Peachland, BC
- $60,000 to $75,000 CAD / year
- Full-time
- On-site
…salary expectations with your application._ The Assistant Store Manager is responsible for the efficiency of the operation of the store. You will lead and manage staff to achieve the…
Added 26 mins ago
KC
Member Services Representative/ Teller
Kindred Credit Union
New Hamburg, ON
- Full-time
Reporting to the Manager Member Services Team, this role requires a detailed and friendly service partner, who will serve and connect members with solutions that best fit their financial…

BMO

Customer Service Representative

Kamloops, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/25/2026

Address:

750 Fortune Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves delivering exceptional service to BMO customers by identifying their financial needs and providing appropriate advice on banking solutions. Additionally, the representative supports branch operations, manages cash transactions, and collaborates with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a professional presence to effectively assist customers with their banking needs.

Skills

Customer service
Financial solutions
Sales
Cash management
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Relationship building
Teamwork
Organization
Needs-based selling
Referral management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management Framework
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Transaction Processing
Banking Regulations
Anti-Money Laundering
Personal Banking
Credit Cards
Strategic Advice
Operational Support
Market Trends
Professional Presence
Collaboration

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