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Added 5 mins ago
RB
Manager, Change Management
Royal Bank of Canada
Toronto, ON
- Full-time
2+ years financial industry experience, preferably in Custody/FundAccounting/Shareholder Services and Investor Services/Fund Administration industry
Added 5 mins ago
RB
Associate
Royal Bank of Canada
Montreal, QC
- Full-time
…every level and equips us to help our clients achieve their financial…
Added 5 mins ago
RB
Client Advisor
Royal Bank of Canada
Amherst, NS
- Part-time
Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 5 mins ago
RB
Relationship Manager Commercial Markets
Royal Bank of Canada
Brantford, ON
- Full-time
Demonstrate portfolio management and risk mitigation through the review of financial statements identifying trends, monitoring risk, and assessing for credit restructuring
Added 5 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
New Tecumseth, ON
- Part-time
· Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 5 mins ago
RB
Director, Business Development - Asset Servicing
Royal Bank of Canada
Toronto, ON
- Full-time
…solutions. Trusted by institutional investors, asset managers, and financial intermediaries worldwide, we deliver unparalleled expertise in supporting complex investment strategies across…
Added 5 mins ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
Connect with clients through discovery to better understand their life events and offer comprehensive insurance and financial advice that aligns to their current and changing needs
Added 5 mins ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course
Added 5 mins ago
RB
Associate
Royal Bank of Canada
Laval, QC
- Full-time
…every level and equips us to help our clients achieve their financial…
Added 5 mins ago
RB
Home Equity Referral Specialist
Royal Bank of Canada
Montreal, QC
- Full-time
…realistic transition strategies that position them to achieve their financial goals. Your expertise in analyzing client credit profiles, building compelling business cases for external…
Added 5 mins ago
RB
Associate Advisor
Royal Bank of Canada
Laval, QC
- Full-time
Added 5 mins ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
A world-class training program in financial services
Added 5 mins ago
RB
Relationship Manager Agriculture
Royal Bank of Canada
Woodstock, ON
- Full-time
Demonstrate portfolio management and risk mitigation through the review of financial statements identifying trends, monitoring risk, and assessing for credit restructuring
Added 5 mins ago
RB
Associate Advisor
Royal Bank of Canada
Sherbrooke, QC
- Full-time
Added 5 mins ago
RB
Client Advisor
Royal Bank of Canada
NS · INVERNESS, Nova Scotia
- Full-time
Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 5 mins ago
K
Senior Product Manager, Growth
KOHO
Remote, Canada
- $160,000 to $200,000 CAD / year
- Full-time
- Remote
We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend…
Added 5 mins ago
Senior Solutions Architect, Financial Services
Amazon
Toronto, ON
…experienced Bilingual Senior Solutions Architect to help advise our Financial Services & Insurance (FSI) customers on how to best adopt and leverage the value of AWS technology. This is an…
Added 5 mins ago
D
Analyst-Investment Banking
Desjardins
Toronto, ON
- Full-time
Added 5 mins ago
TG
Contrôleur financier de l'usine - Plant Controller
The Goodyear Tire & Rubber Company
Salaberry-de-Valleyfield, QC
- Full-time
…Accounting Team while supporting the achievement of the plant's financial goals and objectives. This role partners closely with the Plant Leadership Team, Plant Associates, North America…
Added 17 mins ago
AI
GCP Infrastructure / Cloud SRE Engineer
Apptoza Inc.
Toronto, ON
- Contract
Banking/Financial Services domain experience. Key responsibilities:
Added 17 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Working knowledge and experience in financial accounting in commercial real estate, financial reporting, and budgeting is necessary
Added 17 mins ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
Added 17 mins ago
M
Commercial Transactions Analyst (Crude Oil / NGL)
Manpower
Calgary, AB
- Contract
Supporting accurate invoicing, cash collection, and financial reporting.
Added 17 mins ago
AM
Cost Estimator
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
- $62,000 to $72,000 CAD / year
- Contract
Build and manage estimates. You will develop detailed estimates and translate your analysis into clear financial documents for the commercial team. You will use Excel extensively to…
Added 17 mins ago
SS
Manager, IT Business Systems
SMS Security
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…management (CRM), workforce scheduling, learning management and financial…

BMO

Customer Service Representative

Kamloops, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/25/2026

Address:

750 Fortune Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves delivering exceptional service to BMO customers by identifying their financial needs and providing appropriate advice on banking solutions. Additionally, the representative supports branch operations, manages cash transactions, and collaborates with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a professional presence to effectively assist customers with their banking needs.

Skills

Customer service
Financial solutions
Sales
Cash management
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Relationship building
Teamwork
Organization
Needs-based selling
Referral management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management Framework
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Transaction Processing
Banking Regulations
Anti-Money Laundering
Personal Banking
Credit Cards
Strategic Advice
Operational Support
Market Trends
Professional Presence
Collaboration

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