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Added 7 mins ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
…In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on ﬁnancial…
Added 7 mins ago
SS
Health Care Aide | Permanent Part Time | FTE 0.4 | Evening | Sun,Thu,Mon and Sat
Sienna Senior Living
Edmonton, AB
- Part-time
Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 7 mins ago
SS
Health Care Aide | Permanent Part Time | FTE 0.4 | Days | Sun, Thu, Mon and Sat
Sienna Senior Living
Edmonton, AB
- Part-time
Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 7 mins ago
B
Group Product Manager, Home Financing
BMO
Toronto, ON · BMOPLACE
- Full-time
The Group Product Manager, Home Financing provides senior product and people leadership for an assigned portfolio of Canadian Home Financing products and capabilities, with primary…
Added 7 mins ago
B
Senior Manager Risk Strategy
BMO
Toronto, ON · BMOPLACE
- Full-time
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 21 mins ago
SF
Senior Manager, Marketing- (18 Month Secondment/Contract)- Simplii Financial
Simplii Financial
Toronto, ON
- Full-time
…business growth and deepens client relationships. As Senior Manager, Simplii Marketing, you'll lead the planning and execution of marketing communications and campaigns across channels,…
Added 21 mins ago
LS
RPN - Registered Practical Nurse
Lev Senior Living
Oshawa, ON
- Internship
Maintains and upgrades nursing skills through ongoing courses and seminars and/or through self-study.
Added 22 mins ago
Senior CAPEX Engineering Manager
Amrize
Mississauga, ON
We’re seeking a Senior CAPEX Engineering Manager who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.
Added 22 mins ago
Assistant Manager, Open Recreation
University of Toronto
Toronto, ON
Coordinating the recruitment process and training of casual staff. Directing the activities of casual staff. Assigning and checking the work of work-study students.
Added 37 mins ago
B
Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
Typically between 2-5 years of relevant experience and post-secondary degree in related field of study.
Added 52 mins ago
NC
HUMAN RESOURCES OFFICER
Northeastern Catholic District School Board
Timmins, ON
- Full-time
Reporting to the Manager of Human Resources, the Human Resources Officer provides support in various human resources functions, including but not restricted to disability support,…
Added 52 mins ago
P
Mergers and Acquisitions Tax, Manager \
PwC
Toronto, ON
- Part-time
As a Mergers and Acquisitions Tax, Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills…
Added 52 mins ago
G Licence Truck Driver
Diabetes Canada / National Diabetes Trust
London, ON
Reporting to the Operations Manager, this critical role will work up to 29 hours per week, driving established routes to collect donated clothing and household items from our valued…
Added 1 hour ago
C
Senior Manager, Digital Product Strategy
CIBC
Toronto, ON
- Full-time
…needs, business priorities, and delivery planning. As a Senior Manager, Digital Product Strategy, you'll be a senior strategic voice on the team, owning the business case, roadmap, and…
Added 1 hour ago
B
Associate, Operations – Deposits and Payments
BMO
Montreal, QC · HO
- Full-time
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
Added 1 hour ago
B
Anti Money Laundering, Team Lead
BMO
Toronto, ON · YNG
- Full-time
May assist manager to coordinate, schedule and assign tasks.
Added 1 hour ago
B
Strategic Sourcing Manager
BMO
Toronto, ON · YNG
- Full-time
The Sourcing Manager, External Labor supports end-to-end sourcing for BMO's External Labor portfolio, including professional services, advisory services, technology services, staff…
Added 1 hour ago
O
Retail sales manager
ORONIA
Surrey, BC
- From $45 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
DI
Sr Analyst, Financial Consolidation & Reporting
Definity Insurance Company
Waterloo, ON
- Full-time
Reporting to the Manager, Regulatory Reporting, this Senior Financial Analyst (“SFA”) position is a key member of the finance team. This role provides opportunities for cross-functional…
Added 1 hour ago
ÔP
Bakery manager - retail
Ô Petit Paris
Verdun, QC
- From $36 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
Assurance - Intermediate Associate
Segal GCSE LLP
Toronto, ON
Raise issues identified with manager or engagement partner while coming up with potential solutions
Added 1 hour ago
Campus Security Officer
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
…and secure environment for employees and students to work, study, and live. CBU has established a proactive Campus Safety program aimed at education and fostering a safe environment for…
Added 2 hours ago
C
Associate, Commercial Banking
CIBC
Burlington, ON · Hamilton, ON
- Full-time
…role will prepare you for a rewarding career as a Relationship Manager, Commercial Banking and strategic partner to some of Canada’s leading companies. You will be committed to delivering…
Added 2 hours ago
SD
Store manager - retail
Shoppers Drug Mart
Markham, ON
- From $43.27 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 2 hours ago
DI
Specialist, Actuarial
Definity Insurance Company
Toronto, ON
- Full-time
Reporting to the Manager, Innovation & Special Projects, Personal Insurance Pricing, the successful candidate will play a key role in shaping the future of Personal Insurance through…

BMO

Customer Service Representative

Kamloops, BC, Canada

$35,500.00 - $50,500.00 · Part-time

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Job details

Pay: $35,500.00 - $50,500.00
Job type: Part-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/25/2026

Address:

750 Fortune Drive

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $50,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The role involves delivering exceptional service to BMO customers by identifying their financial needs and providing appropriate advice on banking solutions. Additionally, the representative supports branch operations, manages cash transactions, and collaborates with team members to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a professional presence to effectively assist customers with their banking needs.

Skills

Customer service
Financial solutions
Sales
Cash management
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Relationship building
Teamwork
Organization
Needs-based selling
Referral management

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Services
Cash Handling
Risk Management Framework
Compliance
Digital Banking
Sales
Referrals
Inventory Management
Transaction Processing
Banking Regulations
Anti-Money Laundering
Personal Banking
Credit Cards
Strategic Advice
Operational Support
Market Trends
Professional Presence
Collaboration

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