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Added 12 mins ago
CR
Customer Service Representative
Coastal Reign Printing Ltd
Toronto, ON
- Full-time
Minimum 2 years of customer service experience
Added 12 mins ago
S
Materials Engineering Technologist
SGS
Calgary, AB
- $31 to $41 CAD / hour
- Full-time
3-5 years of relevant laboratory experience would be an asset.
Added 12 mins ago
BB
Regional Trade Development Manager (United Division)
Breakthru Beverage Group
Toronto, ON
- Full-time
…marketing plans which deliver upon both Brand strategies as well as customer goals to support the achievement of regional objectives as well as, being the internal sales lead central point…
Added 14 mins ago
E
Associate Representative - Customer Service
EECOL
Whitehorse, YT
- Full-time
As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve…
Added 14 mins ago
Warehouse Driver
Sonepar
Sarnia, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 14 mins ago
T
Part Time | Sales Representative (Koodo) | Sunnyside Mall
TELUS
Bedford, NS
- Part-time
Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Added 14 mins ago
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Full Time | Sales Representative | Avalon Mall
TELUS
St. John's, NL
- Full-time
Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof
Added 14 mins ago
Sales Representative - Uniform
Cintas
Hamilton, ON
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 14 mins ago
Route Service Representative
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Toronto, ON · Etobicoke, ON
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…
Added 14 mins ago
Financial Service Representative
Money Mart
Toronto, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 14 mins ago
Financial Service Representative
Money Mart
Mississauga, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 14 mins ago
Retail Representative
Purolator
Brandon, MB
3-12 Months Customer Service Experience preferred
Added 14 mins ago
Retail Representative
Purolator
Winnipeg, MB
3-12 Months Customer Service Experience preferred
Added 14 mins ago
Retail Representative
Purolator
Thunder Bay, ON
3-12 Months Customer Service Experience preferred
Added 14 mins ago
Coordonnateur Qualité
Alstom
Montreal, QC
Coordinate and follow up on non-conformities (NCRs), customer issues, corrective actions, and action plans to ensure timely resolution and contractual compliance.
Added 29 mins ago
EH
Customer Experience Representative
Enterprise Holdings
Sudbury, ON
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of…
Added 29 mins ago
Business Development Representative
ZIM
Toronto, ON
The mission of the Business Development Representative is to increase the company's revenues with new business, focusing on acquiring new small customers and generating profitable business…
Added 29 mins ago
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Inside Sales Representative
REXEL
Timmins, ON
- Full-time
As the Inside Sales Representative based in Timmins, ON you will build relationships with our customers by assisting with any product inquiries, maintaining the customer database and…
Added 29 mins ago
IF
Actuarial Advisor – Auto and Home Pricing
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Montreal, QC · Quebec, QC
- Full-time
Perform complex actuarial analyses in auto and home insurance to support decisions related to rate changes, customer segmentation, and model optimization;
Added 34 mins ago
T
customer service representative - call centre
Telesolutions
Winnipeg, MB
- $16.4 to $18 CAD / hour
- Full-time
- On-site
Added 44 mins ago
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Junior Account Executive - North America Market
Naboo
Montreal, QC
- Full-time
You have experience as an SDR or Account Executive, ideally in a startup or scale-up
Added 44 mins ago
QM
Représentant(e) service à la clientèle - télétravail hybride - Brossard / Customer Service Represent
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Brossard, QC
- Full-time
- Salaire concurrentiel selon expérience et compétences
Added 44 mins ago
FP
Charter Sales Representative
Fly Pronto
London, ON
- Full-time
Role Description The Charter Sales Representative is a full-time, on-site role based in London, ON. This role is responsible for managing charter inquiries, preparing quotes, and converting…
Added 44 mins ago
CC
Sales Representative - Uniform
Cintas Canada
Hamilton, ON
- Full-time
That is why we are seeking a goal-oriented, motivated, and energetic Sales Representative to join our growing Outside Sales team. This role provides our customers with solutions to their…
Added 44 mins ago
ZI
Business Development Representative
ZIM Integrated Shipping Services
Toronto, ON
- Full-time
The mission of the Business Development Representative is to increase the company's revenues with new business, focusing on acquiring new small customers and generating profitable business…

BMO

CUSTOMER SERVICE REPRESENTATIVE

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying financial needs, providing guidance on banking products and digital services, and referring customers to specialists when appropriate. Support branch operations and business results while following risk, privacy, regulatory, and anti-money laundering requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer focus, interpersonal and communication skills, basic knowledge of banking products and sales referrals, confidence with digital tools, and the ability to collaborate and solve problems.

Skills

Customer Service
Personal Banking
Needs-Based Sales
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Financial Product Knowledge
Cash Handling
Risk Management
Regulatory Compliance
Anti-Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Credit Cards
Financial Services
Customer Service
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Social Media
Tablets
Smartphones
Online Tools
Sales Referrals
Cash Management
Treasury
Inventory Management
Customer Applications
Branch Operations
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Service Level Agreements
Marketing Promotions
Business Banking Solutions

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