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Added 8 mins ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking an experienced and highly motivated HR Manager to join our Human Resources team. This is an exciting opportunity for a practical, hands-on HR professional…
Added 37 mins ago
CO
Job ID #32267: Manager, Provincial Offences
City of Hamilton
Hamilton, ON
- Full-time
The Manager exercises sound judgment and strategic decision-making in a complex and evolving environment, ensuring appropriate levels of service and business support are maintained for…
Added 37 mins ago
CO
Job ID #32259: Tax Registration Officer
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…issues forward to Tax Billings & Collections Administrator, Manager and/or…
Added 52 mins ago
NB
Senior Manager Commercial Banking and Real Estate
National Bank of Canada
Brossard, QC
- Full-time
As a Senior Account Manager commercial Banking at National Bank, you will be responsible for growing the portfolio of business clients entrusted to you. Your complex and varied tasks will…
Added 1 hour ago
SH
Staff Scheduler - Short Call User
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Manager, Central Staffing office, in consultation with the Nursing Supervisor, is responsible for ensuring that adequate staffing levels are maintained…
Added 1 hour ago
Senior Manager, Accounting
OpenTable
Toronto, ON
The Senior Manager, Accounting owns the completeness and accuracy of international growth revenue and expense across the profit and loss statement and related balance sheets for a…
Added 1 hour ago
RP
Manager, Medical Affairs Operations, Canada
Regeneron Pharmaceuticals
Toronto, ON
- Full-time
…medicines for people with serious diseases. We are seeking a Manager, Medical Affairs Operations, Canada to join our Medical Affairs team, supporting our Canadian organization in a hybrid…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 2 hours ago
AM
Regional Sales & Business Development Manager
Agrifac Machinery B.V.
AB · Alberta, Canada
- Full-time
…still developing. The Regional Sales & Business Development Manager takes ownership of regional sales growth while building market presence, recruiting and developing dealer partners, and…
Added 4 hours ago
AH
Administrative Support V
Alberta Health Services
AB · Edmonton, AB
- Full-time
…workloads in collaboration with the Staffing Service Centre (SSC) Manager. You will support Unit Managers, Charge Nurses, and Relief Team Managers to ensure work plans and schedules are…
Added 4 hours ago
AH
Administrative Support V
Alberta Health Services
AB · Edmonton, AB
- Full-time
…workloads in collaboration with the Staffing Service Centre (SSC) Manager. You will support Unit Managers, Charge Nurses, and Relief Team Managers to ensure work plans and schedules are…
Added 4 hours ago
CK
Human Resources Team Lead
Canadian Kraft Paper Industries Ltd
The Pas, MB
- Full-time
Actively participating and supporting the Human Resources Manager in renegotiations of Collective Agreements and building a positive labour relations environment between leadership teams…
Added 5 hours ago
NY
home support worker
Newo Yotina Friendship Centre
Regina, SK
- $27 to $30 CAD / hour
- Full-time
- On-site
Reporting directly to the Sohkayawin Housing Manager, the Intensive Case Coordinator is responsible for delivering housing stabilization and intensive case management services to tenants…
Added 5 hours ago
VH
Supervisor, Early Intervention Hoarding Services – Temporary Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Reporting to the Senior Manager, Responsive Community Care, you will oversee a team of volunteers and paid coach(es) that support vulnerable clients with hoarding challenges that put their…
Added 5 hours ago
TG
Project Manager
Trapeze Group
ON · Canada - Ontario
- Full-time
The Project Manager will work with various teams across our organization to coordinate delivery efforts. Ultimately, the Project Manager is accountable for the successful delivery of our…
Added 5 hours ago
Staff Scheduler - Short Call User
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager, Central Staffing office, in consultation with the Nursing Supervisor, is responsible for ensuring that adequate staffing levels are maintained…
Added 5 hours ago
Staff Scheduler - Short Call User
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager, Central Staffing office, in consultation with the Nursing Supervisor, is responsible for ensuring that adequate staffing levels are maintained…
Added 6 hours ago
CM
Licensed Condominium Manager
CONDOMINIUM MANAGEMENT GROUP
Ottawa, ON
- $52,000 to $150,000 CAD / year
- Full-time
- On-site
Job Summary: The Licensed Condominium Manager is responsible for the day-to-day management and administration of assigned condominium corporations within Condominium Management Group?s…
Added 6 hours ago
AG
Senior Financial Planning & Analysis Analyst
Adelphi Group
Toronto, ON
- Full-time
Coordinating with the revenue recognition team to ensure client agreements are in place for all clients and determine appropriate revenue recognition method
Added 6 hours ago
Manager, Laboratory (Clinical Pathology)
Health Sciences North
Sudbury, ON
Review, interpret, implement, and ensure departmental compliance with policies, Collective Bargaining Agreements operating plans, and processes affecting quality improvement, risk…
Added 6 hours ago
Risk Associate
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, Patient Relations and Organizational Risk.
Added 6 hours ago
Manager, Laboratory (Clinical Pathology)
Health Sciences North
Sudbury, ON
Review, interpret, implement, and ensure departmental compliance with policies, Collective Bargaining Agreements operating plans, and processes affecting quality improvement, risk…
Added 6 hours ago
Risk Associate
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, Patient Relations and Organizational Risk.
Added 6 hours ago
C
Talent Service Officer, Talent Services - Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Reporting into the Manager, Talent Acquisition & Operations, the Talent Services Officer is a generalist role within the Human resources department that performs duties relating to the…

BMO

CUSTOMER SERVICE REPRESENTATIVE

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying financial needs, providing guidance on banking products and digital services, and referring customers to specialists when appropriate. Support branch operations and business results while following risk, privacy, regulatory, and anti-money laundering requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer focus, interpersonal and communication skills, basic knowledge of banking products and sales referrals, confidence with digital tools, and the ability to collaborate and solve problems.

Skills

Customer Service
Personal Banking
Needs-Based Sales
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Financial Product Knowledge
Cash Handling
Risk Management
Regulatory Compliance
Anti-Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Credit Cards
Financial Services
Customer Service
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Social Media
Tablets
Smartphones
Online Tools
Sales Referrals
Cash Management
Treasury
Inventory Management
Customer Applications
Branch Operations
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Service Level Agreements
Marketing Promotions
Business Banking Solutions

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