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Added 27 mins ago
CH
Relationship Manager, Red Deer – AB
Canada Homestay Network
Red Deer, AB
- Full-time
CHN is currently seeking a Relationship Manager located in Red Deer, AB. As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A…
Added 53 mins ago
BC
Senior Product Manager, Strategic Pricing
Bell Canada
Bedford, NS
- $20.5 to $57.44 CAD / hour
- Full-time
- On-site
…to businesses and governments. Summary As the Senior Product Manager in Strategic Pricing, you will architect and execute competitive pricing frameworks across Bell's suite of products,…
Added 1 hour ago
PC
Senior Account Manager
Provincial Credit Union
O'Leary, PE
- Full-time
We’re looking for a Senior Account Manager to join our Business Services team and manage a complex portfolio of commercial members. This is an opportunity for an experienced business lender…
Added 1 hour ago
SJ
Clinical Extern - Forensic Psychiatry Program
St. Joseph's Healthcare Hamilton
Hamilton, ON
- Part-time
…identified Health Professional and who reports to the unit manager. The Clinical Extern will practice in a manner consistent with the organizational Mission, Vision and Values in alignment…
Added 1 hour ago
PS
Sales Associate
Pacific Surgical
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
…Canadian-born provider of premier surgical products. As a founding member of the Pacific Surgical group of innovative healthcare companies, we owe our success to an unwavering dedication to…
Added 2 hours ago
HH
Indigenous Health Coordinator
Hamilton Health Sciences
Hamilton, ON
- Full-time
Reporting to the Manager, Indigenous Health, the Indigenous Health Coordinator is an integral member of the Indigenous Health Team and plays a key role in supporting Indigenous patients and…
Added 2 hours ago
Senior Technology Auditor
Rogers Communications
Brampton, ON
CISM (Certified Information Security Manager)
Added 2 hours ago
CH
Associate Philanthropy Officer, Annual Giving
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Drake
- Full-time
The Associate Philanthropy Officer, Annual Giving is an integral member of the Philanthropy team, responsible for delivering a personalized donor experience and implementing fundraising…
Added 2 hours ago
AH
Coordinator, Community Engagement
Argonauts Holdings Limited Partnership
Toronto, ON · MLSE Launchpad
- Full-time
As a member of our dynamic MLSE Community Engagement Team, you will be at centre court of the action. Reporting to the Manager of Engagement, you will be responsible for coordinating…
Added 2 hours ago
C
PT - Enhanced Supervision Residence Worker (Dogwood)
Connective
Maple Ridge, BC
- Full-time
Provides input to the Program Manager and/or other staff regarding the development of appropriate care plans to achieve residents’ objectives
Added 2 hours ago
AC
Manager, Indirect Tax
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our Indirect Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 2 hours ago
SJ
Manager, Occupational Therapy, Physiotherapy and Recreational Therapy
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
Reporting to the Director of Interprofessional Practice, the Manager, Occupational Therapy, Physiotherapy and Recreational Therapeutic Services provides strategic, clinical, operational,…
Added 2 hours ago
TB
Grain Supply Chain Manager
Tilray Brands, Inc.
Ste. Agathe, MB
- Full-time
Each Team Member is responsible to report on food safety and/or quality problems to personnel with the authority to initiate corrective actions.
Added 2 hours ago
FO
Communications & Administrative Assistant
Federation of PEI Municipalities
Charlottetown, PE
- Full-time
…Engagement Officer, the position helps maintain timely, consistent member communications, educational and program resources, and digital content while providing first-contact, records,…
Added 2 hours ago
FH
Program Coordinator, Physician Quality Improvement (PQI)
Fraser Health Authority
Surrey, BC
- $32.43 to $46.62 CAD / hour
- Temporary
As a valued member of the Physician Quality Improvement team, you will:
Added 3 hours ago
SH
Assistant Manager I
Sunglass Hut
Winnipeg, MB
- Full-time
The Assistant Manager I is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager I works in partnership with the Store/Multi Store Manager to…
Added 3 hours ago
T
Foire de l'emploi – Thursday, October 8, 2026 - Full-Time and Part-Time Opportunities Available
TD
Montreal, QC
- Full-time
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
Manager, Corporate Financial Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON
Strong communication and relationship-building skills, with experience partnering with senior stakeholders.
Added 4 hours ago
A
Senior Bilingual French Recruiter
AMS
Toronto, ON
- $76,000 to $100,000 CAD / year
- Full-time
…acting as the custodian of candidate quality and the hiring manager…
Added 4 hours ago
OC
Regional Manager - G.E. Booth Water Resources Recovery Facility
Ontario Clean Water Agency
Mississauga, ON · OCWA - GE Booth WWT
- Full-time
Oversee client relationship management in the business unit, along with providing support/attendance with client and Board meetings.
Added 4 hours ago
L&
Territory Manager (4 Days PT) Victoria/Duncan - 6 Month Contract
Lindt & Sprüngli USA
BC
- Part-time
We are looking for an enthusiastic and keen individual to fill the role of a temporary Territory Manager (4-Day PT) in Victoria/Duncan. Reporting to the Field Sales Manager, the Territory…
Added 4 hours ago
Assistant Manager I
EssilorLuxottica Group
Winnipeg, MB
The Assistant Manager I is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager I works in partnership with the Store/Multi Store Manager to…
Added 5 hours ago
T
Customer Experience Associate - Riverview
TD
Riverview, NB
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 5 hours ago
TS
Store Associate
The Salvation Army in Canada
Markham, ON
- Part-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 6 hours ago
LB
Junior Digital Marketing Project Manager
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
- Part-time
The Junior Digital Marketing Project Manager is the main point of contact for helping our clients Get Seen with SEO, AEO and Digital Advertising. You’ll build and maintain strong client…

BMO

CUSTOMER SERVICE REPRESENTATIVE

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying financial needs, providing guidance on banking products and digital services, and referring customers to specialists when appropriate. Support branch operations and business results while following risk, privacy, regulatory, and anti-money laundering requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer focus, interpersonal and communication skills, basic knowledge of banking products and sales referrals, confidence with digital tools, and the ability to collaborate and solve problems.

Skills

Customer Service
Personal Banking
Needs-Based Sales
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Financial Product Knowledge
Cash Handling
Risk Management
Regulatory Compliance
Anti-Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Credit Cards
Financial Services
Customer Service
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Social Media
Tablets
Smartphones
Online Tools
Sales Referrals
Cash Management
Treasury
Inventory Management
Customer Applications
Branch Operations
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Service Level Agreements
Marketing Promotions
Business Banking Solutions

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