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Added 4 mins ago
AE
Inside Sales Engineer
Ambient Enterprises
Coquitlam, BC
- Full-time
…Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and…
Added 18 mins ago
C
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
…maintain the goals of supportive recovery and individualized service…
Added 18 mins ago
C
PT - Enhanced Supervision Residence Worker (Dogwood)
Connective
Maple Ridge, BC
- Full-time
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12…
Added 29 mins ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Stoney Creek, NB · Hamilton, ON · Charlton Campus
- Full-time
The EBM will also serve as SJHH’s authority and representative in coordinating projects related to integrating new BAS functionality and maintaining and improving existing functionality of…
Added 30 mins ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The EBM will also serve as SJHH’s authority and representative in coordinating projects related to integrating new BAS functionality and maintaining and improving existing functionality of…
Added 35 mins ago
Assistant Works Supervisor
Department of Transportation and Infrastructure
Stony Mountain, MB
Bridges & Highway Structures, Engineering & Technical Service
Added 48 mins ago
E
Bilingual Technical Trainer
Epiroc
Val-d'Or, QC
- Full-time
…surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global…
Added 1 hour ago
Case Manager
Department of Families
Winnipeg, MB
…provides case and resource management services to agencies and service providers who are delivering services to eligible program recipients. The incumbent is expected to work as a member of…
Added 1 hour ago
Psychologist
Department of Families
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 hour ago
CO
Temporary Labourer - Parks (Winter)
City of Kitchener
Kitchener, ON
- Temporary
Facility Parking Lots, BMUT’s/Multi use trails, Cemeteries and Representative Route Patrol.
Added 1 hour ago
NS
Occupational Therapist - Rehabilitation Services
Nova Scotia Health Authority
NS · Inverness, NS
- Full-time
…clients, families and caregivers. The OT functions as both a member of an occupational therapy clinical team and a multidisciplinary hospital and/or community healthcare team. The OT…
Added 2 hours ago
Retail Associate PT/Casual - Winter 2026/27
Sunshine Village Corporation
Banff, AB
Must maintain professional conduct when in uniform and when acting as a company representative.
Added 2 hours ago
A
Client Service Representative - Killam
ATB
Forestburg, AB · Killam, AB
- Full-time
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 2 hours ago
B&
Business Development Representative
Black & McDonald Limited
Kelowna, BC
- Full-time
Black & McDonald’s Vancouver Service Team is growing and we are seeking a bright, motivated and high performing individual to join our team in the role of Business Development…
Added 3 hours ago
SH
Occupational Therapist - Repost
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
The Occupational Therapist will operate with a high degree of independence as a member of a multidisciplinary regional rehabilitation team. The incumbent will participate in the planning,…
Added 3 hours ago
SH
Certified Health Care Aide - Aide en soins de santé Repost
Southern Health-Santé Sud
St. Claude, MB
- Full-time
Added 3 hours ago
SH
Home Care Attendant - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 3 hours ago
MI
Customer Service Representative
Mid Island Co-op
Sayward, BC
- $19.21 to $21.24 CAD / hour
- Full-time
- On-site
Mid Island Co-op is hiring 1 full-time and 2 part-time Customer Service Representatives for our Gas Bar in Sayward, British Columbia.* Are you committed, outgoing, reliable and love being…
Added 4 hours ago
Intermediate Project Manager
Babcock & Wilcox
Saint John, NB
Is the on-site Company representative with regards to craft issues and adherence to associated collective agreements
Added 4 hours ago
PF
Delivery Driver
Performance Food Group
Ottawa, ON
- Full-time
Food and food service delivery Drivers fulfill a critical role in the country’s food supply chain. Our delivery drivers not only make sure the customers’ products arrive at their…
Added 4 hours ago
LM
Clinical Patient Advisor
LASIK MD
Mississauga, ON
- Part-time
Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
Added 5 hours ago
B&
Business Development Representative
Black & McDonald Limited
Kelowna, BC
- Full-time
Black & McDonald’s Vancouver Service Team is growing and we are seeking a bright, motivated and high performing individual to join our team in the role of Business Development…
Added 5 hours ago
N(
Life Drawing Model
NBCC (New Brunswick Community College)
Miramichi, NB
- $22 CAD / hour
- Internship
…Drawing Model. When you work at NBCC, you are a valued team member and a part of a community of leaders who are driven by learning excellence and social and economic…
Added 5 hours ago
GC
Manager, District Sales
Grainger Canada
Burnaby, BC
- Full-time
…technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit…
Added 5 hours ago
PT - Enhanced Supervision Residence Worker (Dogwood)
Connective
Maple Ridge, BC
Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12…

BMO

CUSTOMER SERVICE REPRESENTATIVE

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

Serve customers by handling banking transactions and inquiries, identifying financial needs, providing guidance on banking products and digital services, and referring customers to specialists when appropriate. Support branch operations and business results while following risk, privacy, regulatory, and anti-money laundering requirements.

Requirements

No prior experience is necessary; a post-secondary degree or certification in a related field is desirable. Candidates should demonstrate customer focus, interpersonal and communication skills, basic knowledge of banking products and sales referrals, confidence with digital tools, and the ability to collaborate and solve problems.

Skills

Customer Service
Personal Banking
Needs-Based Sales
Customer Relationship Building
Active Listening
Problem Solving
Digital Banking Guidance
Financial Product Knowledge
Cash Handling
Risk Management
Regulatory Compliance
Anti-Money Laundering Awareness
Communication
Organization
Team Collaboration
Referral Generation

Benefits

Health Insurance
Tuition Reimbursement
Accident Insurance
Life Insurance
Retirement Savings Plans
Performance-Based Incentives
Discretionary Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Personal Banking
Commercial Banking
Credit Cards
Financial Services
Customer Service
Banking Transactions
Customer Inquiries
Needs-Based Conversations
Financial Solutions
Digital Banking
Self-Service Banking
Social Media
Tablets
Smartphones
Online Tools
Sales Referrals
Cash Management
Treasury
Inventory Management
Customer Applications
Branch Operations
Risk Management Framework
Risk Appetite
Regulatory Compliance
Anti-Money Laundering
Customer Privacy
Service Level Agreements
Marketing Promotions
Business Banking Solutions

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