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Added 13 mins ago
E
Store Manager - evo Village Sports
evo
Whistler, BC
- Full-time
The evo Store Manager is responsible for all store functions associated with running a retail store, blending both a focus on our unique customer experience and best practices when it comes…
Added 13 mins ago
D
Sales Manager
DESTAWED
Brampton, ON
- Full-time
Collaborate with Sales, Marketing, and Operations to drive growth
Added 13 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 13 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 14 mins ago
AG
Account Manager
Adelphi Group
Calgary, AB
- Full-time
As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and…
Added 14 mins ago
AG
Coordonnateur de projet
Adelphi Group
Montreal, QC
- Full-time
Added 14 mins ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 14 mins ago
AG
Demand Generation Marketing Manager
Adelphi Group
Toronto, ON
- Full-time
Support coordination across sales, marketing, and marketing operations teams to ensure demand generation programs are properly tracked and executed.
Added 14 mins ago
S
Asset Protection Partner
Sephora
Toronto, ON
- $25 to $30 CAD / hour
Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
Added 22 mins ago
IA
Sales Representative & Account Manager
Island Acres Produce Ltd.
Albany, PE
- Full-time
We are seeking an energetic, results-driven Sales Representative & Account Manager to join our fast-paced produce trading team. In this role, you will manage end-to-end sales transactions,…
Added 29 mins ago
通
Key Account Manager - Grocery
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
…internal partners across Brand, Shopper Marketing, Supply Chain, Sales Operations, Forecasting, and other teams to create plans that meet customer needs and deliver sustainable business…
Added 31 mins ago
T
Business Development Manager (BDM)
Trylon
Elmira, ON
- $70,000 to $120,000 CAD / year
- Full-time
- On-site
Added 40 mins ago
PM
District Manager (East Canada)
POP MART
Toronto, ON
- Full-time
Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales…
Added 43 mins ago
GD
DYNAMITE - Team Leader PT - Southgate Centre
Groupe Dynamite
Edmonton, AB
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 43 mins ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 43 mins ago
G
Administrative and Finance Associate
GoodWork.ca
Toronto, ON · North York, ON
- Full-time
Non-profit financial administration and operations
Added 43 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Vaughan Mills
Groupe Dynamite
Vaughan, ON
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 54 mins ago
SJ
Retail Shift Supervisor - Convenience
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
The Retail Shift Supervisor reports directly to the Retail Site Manager and is responsible for maintaining store operations performing daily functions/tasks and provide exemplary customer…
Added 54 mins ago
SJ
Retail Shift Supervisor - Gift Shop (SJH)
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
The Retail Shift Supervisor reports directly to the Retail Site Manager and is responsible for maintaining store operations performing daily functions/tasks and provide exemplary customer…
Added 55 mins ago
SJ
Retail Shift Supervisor - Convenience
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
The Retail Shift Supervisor reports directly to the Retail Site Manager and is responsible for maintaining store operations performing daily functions/tasks and provide exemplary customer…
Added 1 hour ago
MD
General Manager
Manufacturing Division
Lachine, QC
- $120,000 to $180,000 CAD / year
- Full-time
- On-site
Illumination Lighting* is seeking an experienced, hands-on *General Manager* to work closely with the CEO in overseeing the company?s daily operations, project execution, financial…
Added 1 hour ago
RD
Journeyman Technicians
Redwater Dodge
Redwater, AB
- Full-time
…Rams, has officially put out the call. Because of skyrocketing sales and service volume, the shop is expanding…
Added 1 hour ago
MB
Mon Kitchen Supervisor Hourly
Montanas BBQ & Bar
Fort McMurray, AB
- Full-time
Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for…
Added 1 hour ago
RA
Seasonal Associate (Part-Time)
Red Apple Stores ULC
Vermilion, AB
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 1 hour ago
FH
Course Materials Mgr - Calgary, Alberta
Follett Higher Education
Burlington, ON
- Full-time
The Course Materials Market Manager - Canada has full accountability for managing and monitoring the course materials inventory lifecycle across multiple locations (remotely). Collects,…

BMO

Customer Service Representative

Vancouver, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/22/2026

Address:

595 Burrard Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and executing banking transactions. They also support operational activities and collaborate with branch partners to achieve business objectives while maintaining risk and compliance standards.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Cash management
Problem solving
Interpersonal skills
Communication
Digital literacy
Sales
Risk management
Compliance
Team collaboration
Organization
Relationship building
Transaction processing

Benefits

Health insurance
Tuition reimbursement
Accident insurance
Life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Reconciliation
Risk Management
Compliance
Anti-Money Laundering
Digital Banking
Sales Referrals
Inventory Management
Banking Regulations
Transaction Processing
Relationship Management
Financial Services
Branch Operations

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