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Added 6 mins ago
FA
Restaurant assistant manager
Food and Beverage Company of Kanata Inc o/a Tim Hortons
Kanata, ON
- From $44,000 CAD / year
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 8 mins ago
TC
Assistant manager, restaurant
The Copper Pit
Princeton, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 11 mins ago
Licensed Practical Nurse, Full Scope, Queens Park Care Centre
Fraser Health
New Westminster, BC
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 11 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Orleans, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 11 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Orleans, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 11 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Guelph, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 11 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
FH
Social Worker, Toxic Drug Response and Priority Populations - Surrey
Fraser Health
Surrey, BC
- Full-time
Reporting administratively to the Manager, Clinical Operations and clinically to the Clinical Practice Leader, works within an interdisciplinary team to provide comprehensive services and…
Added 11 mins ago
W
(CAN) Asset Protection Associate
Walmart
Maple Ridge, BC
- Part-time
…and teamwork, the Asset Protection Associate helps protect people, merchandise, and the overall shopping…
Added 11 mins ago
W
(CAN) Asset Protection Associate
Walmart
Winnipeg, MB
- Full-time
…and teamwork, the Asset Protection Associate helps protect people, merchandise, and the overall shopping…
Added 11 mins ago
LC
Directeur adjoint de magasin
Loblaw Companies Limited
Longueuil, QC
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 11 mins ago
LC
Joe Fresh Department Manager
Loblaw Companies Limited
Medicine Hat, AB
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 11 mins ago
LC
Grocery Assistant Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Fernie, BC
- Full-time
…have opportunities for hard working, enthusiastic and reliable people just like…
Added 11 mins ago
Site Procurement Manager
Amazon
Brampton, ON
…get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make…
Added 11 mins ago
CI
Senior Analyst, Cash, Collateral & Settlements Operations (6-Month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
3+ years of relevant experience in Capital Markets Operations, Middle Office, Trade Support or Settlements, preferably within a large financial institution, asset manager or investment…
Added 11 mins ago
B
Support Service Representative
BMO
Toronto, ON · YNG
- Full-time
…intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic…
Added 11 mins ago
QP
Operations Manager
QuadReal Property Group
Mississauga, ON
- Full-time
As the Operations Manager of the Industrial East Portfolio, you will oversee daily building operations and technical service delivery across a large network of industrial properties and…
Added 11 mins ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Added 11 mins ago
A
Food & Beverage Manager - Social & Listening Room
AccorHotel
Banff, AB
- Full-time
At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most…
Added 12 mins ago
SC
Restaurant manager
Swiss Chalet
Etobicoke, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 15 mins ago
MB
Store manager - retail
Mega Bazaar Gander
Gander, NL
- $18 to $19 CAD / hour
- Full-time
- On-site
Added 21 mins ago
CR
Senior Program Manager
Canadian Red Cross
Canada
- Full-time
The Senior Program Manager is responsible for the design, planning, implementation, and oversight of programs and services, ensuring alignment with organizational goals and community needs.…
Added 21 mins ago
CR
Senior Program Manager
Canadian Red Cross
Canada
- Full-time
The Senior Program Manager is responsible for the design, planning, implementation, and oversight of programs and services, ensuring alignment with organizational goals and community needs.…
Added 21 mins ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 21 mins ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…

BMO

Customer Service Representative

Coquitlam, BC, Canada

$35,500.00 - $55,000.00 · Part-time

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Job details

Pay: $35,500.00 - $55,000.00
Job type: Part-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Application Deadline:

10/22/2026

Address:

1161 The High Street

Job Family Group:

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Identifies customer needs and initiates referrals to BMO colleagues.
Supports customer requests for banking services, including handling transactions and customer inquiries.
Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Escalates complex or unresolved customer situations to managers as required.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes standardized tasks under supervision.
Performs initial problem solving within given rules/limits & escalates when required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
Projects a professional presence.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
A focus on delivering a personal experience to customers.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic knowledge learned on the job.
Verbal & written communication skills - Basic (in business environment).
Organization skills - Basic (in business environment).
Collaboration & team skills - Basic (in business environment).

Salary:

$35,500.00 - $55,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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More about this job

Responsibilities

The Customer Service Representative delivers exceptional service by identifying customer needs, providing financial advice, and handling banking transactions. They also support operational activities, manage cash transactions, and collaborate with branch partners to achieve business objectives.

Requirements

No prior experience is necessary, though a post-secondary degree or certification is desirable. Candidates should possess strong interpersonal skills, digital literacy, and a commitment to providing a personal customer experience.

Skills

Customer service
Financial advice
Sales
Cash management
Problem solving
Interpersonal skills
Communication
Digital literacy
Risk management
Compliance
Relationship building
Organization
Collaboration
Banking operations

Benefits

Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Performance-based incentives
Discretionary bonuses

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Customer Experience
Financial Solutions
Cash Transactions
Risk Management
Compliance
Money Laundering Reporting
Digital Banking
Sales
Inventory Management
Service Level Agreements
Banking Products
Credit Cards
Personal Banking
Branch Operations

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